The contact owns a 2012 Chevrolet Silverado 1500. The contact stated while her son was driving at low speeds during snow weather, the driver-side air bag deployed on its own without a crash or impact with an object. As a result, the driver lost visibility and control of the vehicle resulting in a crashing into a telephone pole and then a ditch where it came to a stop. It was unknown if a warning light illuminated. The paramedics were called and performed a check; however, the contact's son sustained no injuries. A police report was filed. The vehicle was towed to the residence. A dealer was not contacted. The insurance company was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 200,000.

- Augusta, ME, USA

Airbag light came on indicating an issue. Went to dealer and the codes that came up are B0030 (Passenger Instrument Panel Air Bag Deployment Loop Stage 2 Short to Ground) and B0413 (Temperature Control 1 Feed back Circuit Actuator Stuck). It cost $597.67 to have a new airbag installed. I worry others couldn't afford this and it should be covered by the mfg due to the safety risk created from the vendor creating airbags that do not last the life of the vehicle.

- Loveland, OH, USA

i took the car to the GM dealer to fix the recalled item and was told the dashboard will crack and will need to be replaced when they pull the airbag out and i will need to pay for new dash board....i told them not to fix it....

- Reseda, CA, USA

Recall [XXX] FRONT PASSENGER AIR BAG was completed [XXX] by Authorized Dealer 9105803 Replace Dual Stage Front AIR BAG Inflator, as of [XXX] system light in dash steadily on and system shows to have system serviced, I don't feel I should have to pay the AUTHORIZED DEALER FOR Checking and or Repairing the NEW DEFICIT as the complaint. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Arkport , NY, USA

dealer told me that they will replace the passenger airbag but i need to sign a paper saying that if the dash board breaks while they work on it then they are not responsible and i need to pay to repair whatever damage there may be, they also said GM or Tekada would not pay to damage to dashboard because its old.....i did not let them replace airbag. my name is [XXX] [XXX] [XXX] Rydell Chevrolet in Northridge CA. 818-832-1616 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Reseda, CA, USA

airbag reCall VIN#: [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Tracy, CA, USA

Crash Impact Sensor in the drivers side front door has lost communication with the vehicle's airbag computer. Vehicle information display reports the fault and illuminates the red dashboard airbag light. This condition caused by wire harness / conductor fatigue between drivers side door and vehicle body. Observed that if driver's side door moved to certain positions while open the fault would clear. Eventually these wires in the door harness failed due to normal open / close cycles with the door upon entry / exit and now have completely failed so that the dashboard airbag lamp stays illuminated at all times. I have a 2010 Toyota Venza that has a recall on the same type of issue. Why is GM not recalling vehicles for this issue? My dealer has acknowledged that they have seen this issue, but no recall has been issued so they are not able to address it as such.

- Chappell Hill, TX, USA

Takata recall. The contact owns a 2012 Chevrolet Silverado 1500. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

- Parsons, KS, USA

This is in regards to: Manufacturer Recall NumberN212328800 NHTSA Recall Number21V054 GM's handling of this is absolutely unacceptable. I have been waiting for parts for over a year. GM's statement is "just don't drive it" if I have a concern about me or someone dying from their defective part. For over a year this is [XXX] to put it bluntly. I just got a letter stating that parts were now available, I have called immediately and was told sorry, there aren't actually parts available now. No ETA. GM should be financially compensating me for giving me no other option to drive an unsafe vehicle for over a year and who knows how much longer. I don't have the financial means to 'just not drive my truck for over a year', or to 'go buy/lease another vehicle for this duration'. I'm livid that this problem hasn't been resolved and more needs to be done federally to put the heat to GM. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Brentwood, NH, USA

I received recall notice N212328770 by letter in July 2021. I immediately notified my local dealership and they told be they were waiting for the part. We just received a call from the dealer about a week ago and schedule to ge the recall issue repaired on Wednesday, February 9th 2022. We were given an appointment and my wife had to take the vehicle due to the me working. She arrived to have the safety defect replaced (passender air bag) and was told that when they do the replacement that if the dash cracks or is damaged they are not responsible for the damages and we would have to pay to get it fixed or replaced. This is very pooe customr service as well as causing a customer not to go through getting the recall completed. My wife called me and did not want to challenge the dealership. I told her just come home and do not let them make the repair/replacement and I would contact GM. I have had no luck doing so. This should be a no brainer. If they damage the dash or it cracks they fix it or replace it. My dash does hav 2 small cracks right where the air bag is located and from what I have read online many have stated that they too have had the same issue. This is supposedly due to the air bag issue. So now I am in a rock and hard place. I either don't get it done and risk a serious injury or death due to GM's unwillingness to take responsibility and handle in a professional manner or have them do it, damage the dash and pay lots of money to get it replaced. Can you please advise what I should do" Since I can not provide you with any personal info so you can contact me what am I to do to get this recified" A very long standing upset GM customer.

- Gray, GA, USA

Takata recall. The contact owns a 2012 Chevrolet Silverado 1500. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact mentioned he was concerned about driving the vehicle and the safety of the occupants. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Elizabethtown, KY, USA

I have received a recall letter from General Motors regarding recall # N212328800, NHTSA campaign ID number 21V054. The letter was dated last February of 2021 and received shortly thereafter. The letter specifically states that I am to receive a second letter advising when the parts are available and requesting that I take my vehicle to a Chevrolet dealer. As of today, January 17, 2022, I have not received any such letter. I am writing to advise you of GMs totally unacceptable response to this instance of the Takata airbag recall. I have checked with Chevrolet dealers in my area and am being told that I can come to their lot and they will order the parts and THEN call me when they are ready to do the work. This response is contrary to the way the letter states that the recall will be handled and is confusing to customers. Please investigate and get GM back on track. I would also appreciate an email from someone at GM advising when the airbag parts will be available or if they are already available. I can be reached by email at [XXX]. Thank you. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Smyrna, TN, USA

Takata Recall. The contact owns a 2012 Chevrolet Silverado 1500. The contact received a recall notification for NHTSA Campaign Number: 21V054000 (Air Bags) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Fennville, MI, USA

Dash Board of my vehicle has cracked around the area of my air bag. Worried that my air bag will not work properly if ever in an accident. No dash board should crack! Either the material's used when made were not as durable as they should be. Truck has been maintained in excellent condition since it was bought from dealership. No inspection, no safety lights on, no warning lights on. As being the original owner and seeing this worries me and my safety. NO DASHBOARD SHOULD NEVER CRACK/SPLIT.

- Collinsville, OK, USA

The following recall has not been resolved within a timely manner: N212328800 Front Passenger Airbag Takata Inflator - Priority Group

- Brunswick, OH, USA

Takata Recall. The contact owns a 2012 Chevrolet Silverado 1500. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags) however, the part to the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.

- Lusby, MD, USA

Takata Recall. The contact owns a 2012 Chevrolet Silverado 1500. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the recall and informed the contact that parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.

- Juneau, AK, USA

The contact owns a 2012 Chevrolet Silverado. The contact received a notification for NHTSA Campaign Number: 22V054000(AIR BAGS); however, the parts for the repair were unavailable. The dealer had been notified about the recall; however, the contact was informed that the parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Vin tool confirms parts not available.

- Wurtsboro, NY, USA

Chevy refuses to replace the recalled Takata airbags currently under recall without doing a -??full vehicle inspection-?? and providing us with a -??list of repairs that must be made-?? before the airbag can be ordered or replaced. Note: The is nothing wrong with our truck. They say this is their standard operating procedure for this recall and it requires two full day appointments: one for the inspection and one for the recall repair. They refuse to order the replacement airbag until the inspection has been completed and any repairs Chevy deems -??necessary-?? are complete. This seems to me to be extortion, i.e. we have to keep a defective airbag or comply with their inspection and any repair/payment for anything they deem -??necessary.-??

- Lexington, SC, USA

Takata Recall. The contact owns a 2012 Chevrolet Silverado 1500. The contact received notification of NHTSA campaign number: 21V051000 (Air Bags). The contact took the vehicle to the local dealer for the recall repair. While the mechanic was inspecting the vehicle, the contact was informed that while performing the recall repair on the passenger-??s side frontal air bag, there could be potential damages to the dashboard that the dealer would not be responsible for repairing, replacing, or reimbursing the contact for any damages. The contact felt that was not right and did not want the recall repair performed if neither the dealer nor the manufacturer would not repair nor reimburse the contact for damages made to the dashboard. The vehicle was not repaired. The manufacturer was made aware of the issue and agreed with the local dealer. The contact had not experienced a failure. Parts distribution disconnect.

- Hickory, NC, USA