The engine glow plugs keep failing, I have replaced 4 already and 2 more are now failed. The vehicle only has 66K miles on it currently and the failures started around 50K. I do not understand why this hasn't been recalled like the 2018 trucks, they share the exact same engine.

- Collinsville, OK, USA

I was stopped at a stoplight, when the light turned green, I let off the brake and the truck took off at full throttle. I never even had time to touch the gas pedal, it went from 0 to 60 in less than 1/2 a block. I thought it may have been a cruise control issue and tried several times to turn it off, but didn't slow down one bit. When we got out of town, I let off the brakes and it continued to gain speed until we hit 75 mph. I again engaged the brakes, turned a corner to get off the road, and when I turned, the truck went back to normal. It was like a switch was turned off. The entire incident lasted about 5 minutes, but if we had snow or ice on the road as is usual this time of year, it surely would have resulted in a serious accident.

- Grand Forks, ND, USA

Truck had 29599 miles when the engine block heater cord was replaced under recall. Since then I have had the low coolant warning come up 5 different times. Each time it has come up I have topped off the coolant. After topping off the time between subsequent top offs varies but there is an issue that is causing the coolant to get low.

- Midland, TX, USA

Truck had 13758 miles and oil was found to be weeping from the front of the oil pan. Truck was taken to all american Chevy of midland. Tech acknowledged there was an oil leak but could not find where it was coming from. Uv dye was added to oil and I was asked to come back in 2 weeks. After 2 weeks I went back and the tech said that because it was raining he could not find where the leak was coming from. Truck taken to a different dealer and they were unable to find where the leak was coming from. Oil leak remains.

- Midland, TX, USA

Truck had 13758 miles and A/C would not work in temperatures above 100 degf when sitting at idle. While moving the system would cool a little. Initially took to all american Chevy of midland and they could not replicate the problem. Took the truck to a second dealership, sewell GMC of midland and they were also unable to replicate the problem. I took the truck back to sewell GMC of midland and they were able to find the problem. The fan clutch was replaced. They were unable to repair it under warranty since it was 4 months out of warranty with 29599 miles. I had to pay for 40% of the repair cost despite the issue first occuring while in warranty. But because the two dealerships could not diagnose a bad fan clutch I was stuck with 40% of the bill. GM customer service involved, gave me a $100 service voucher. Letters sent to CEO and vp of global manufacturing. No resolution because the "factory trained technicians" were unable to find the problem.

- Midland, TX, USA

The contact owns a 2017 Chevrolet Silverado 2500. The contact received notification of NHTSA campaign number: 19V328000 (engine) however, the part to do the recall repair was not yet available. Dan cummins Chevrolet Buick (1020 M.L.K. jr blvd, paris, ky 40361) was contacted and confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact was then informed that a senior advisor would contact her next week to discuss her options moving forward. The contact had not experienced a failure. VIN tool confirms parts not available.

- Stanton, KY, USA

Recall N182206311 is not being done. Dealer cannot get parts. West Chevrolet, West, Texas

- Hillsboro, TX, USA

I received a recall notice #N182206311-04: Safety recall - diesel engine block heater cord. The notice says that I need to get the cord and heater replaced with part number 19419326 as I risk an electrical short damaging engine components or an engine compartment fire. I do not want to risk that. I first received the notice in January, 2020. I was told then that the parts are on back order and that they would call me when they get the part in. No return call. I had another recall notice since and took it in to the Chevy dealer today and was reminded of the prior recall notice regarding the block heater. I asked to have it replaced per recall notice. The dealership in henderson, nv can't get the part because GM will not ship it to Nevada. I called GM today, 4/16/20, and spoke to [xxx], and then to her supervisor, [xxx]. I explained that my wife and I are retired and drive this vehicle in states and areas that are extremely cold, I.e., we have a cabin at panguitch lake, ut (mountain lake) where winter temps. Get below zero. We go there every month, year round. We go to Idaho to visit children where temps approach single digits. I go hunting in Nevada and Colorado mountains where temps. Get below zero (I use a generator to provide the power to heat the engine block). I need to have this recall problem taken care of for the safety of my truck, myself and family, and others who may be in close proximity to me should a problem flare up while driving. [xxx], a supervisor at GM, is adamant that I will not be able to get a new engine heater cord and heater. I was told it's their policy to only send units/parts to cold weather states. So if I lived in reno, nv where wintertime temps. Are consistently below 20 degrees, I would not get an engine block replacement heater and cord. I paid to have a working engine block heater and cord when I bought the truck. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Henderson, NV, USA

The contact owns a 2017 Chevrolet Silverado. The contact received notification of NHTSA campaign number: 19V328000 (engine) however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called eriks Chevrolet located at (1800 S reed rd, kokomo, in 46902 (765) 457-8333) who ordered parts to perform the recall repair. The vehicle was not diagnosed nor repaired. The contact did not experience a failure. The manufacturer was contacted however no further assistance was provided. Parts distribution disconnect.

- Kokomo, IN, USA

The contact owns a 2017 Chevrolet Silverado. The contact received notification of NHTSA campaign number: 19V328000 (engine) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to M K smith Chevrolet located at 12845 central ave, chino, ca 91710 where they informed the contact that part was not available. The manufacturer was notified of the failure and informed the contact that the parts was not available. The contact had not experienced a failure. Parts distribution disconnect.

- Chino, CA, USA

The contact owns a 2017 Chevrolet Silverado, subjected to NHTSA campaign number: 19V-328000 (engine). The dealer smedley's Chevrolet (937) 412-1316, and the manufacturer stated that they were taking care of the cold weather states first. The contact stated parts were shipped to cold weather states in November 2019. The contact was informed that he could drive 200 miles to have the recall repairs performed in another state. The failure mileage was 35,000.

- New Carlise, OH, USA

The engine block heater cord was recalled on my 2017 Chevy duramax diesel. I brought my truck to my local dealership on August 21, 2019 for the recall and the cord was simply cut off. At that time there was not a remedy for the recall. I called Chevrolet customer assistance today, November 12, 2019, to check on this recall as the temperature in Kansas is becoming very cold and I am needing the engine block heater. I spoke with sabrina and her supervisor michael who both informed me the new engine block heater cord has been released to cold weather states, not Kansas. The only way for me to get the cord for my truck would be to drive to Colorado, the closest state to Kansas that the cord has been released to. Colorado is over 8 hours from me, not to mention the temperature is currently colder in Kansas than Colorado. This is just very frustrating, I paid for the engine block heater on my truck so I can use it. I got notice of this recall in may of 2019, now it's November with very cold weather and the issue has not been resolved.

- Kincaid, KS, USA

The contact owns a 2017 Chevrolet Silverado. The contact received notification of NHTSA campaign number: 19V328000 (engine). The contact stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. Elkland Chevrolet (505 E main St, elkland, pa 16920, 814) 258-1071) was contacted and confirmed that parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Breesport, NY, USA

Low coolant warning message, this is a problem with 2015-2019 Chevrolet 2500 hd vehicles. They have a bulletin to correct to eliminate, but does not work. Problem was addressed at 23213 miles 7/23/2018, and now again at just under 60,000 miles September 2019. Per Chevrolet warranty, the affected parts should be covered under the engine emission warranty for 8 years 80,000 miles. Chevrolet warranty claiming this coolant sensor is covered by the 36,000 mile bumper to bumper warranty. This error message comes on repeatedily an makes you have to stop and check coolant level, which is ok, but must be checked. Sensor is bad and Chevrolet will not cover under the stated warranty and states repairs are in excess of $600. I have left messages for a supervisor to call me, to no avail. The problem is so wide spread, parts are on national back order and Chevrolet is aware of this. I personally believe they are trying to avoid a recall and control their financial exposure by telling customers this part is not covered under the correct portion of their warranty. This started in July 23, 2018 through current. Copies of warranty information will be attached as well as photo of warning message. This is a consumer emergency, many owners are experiencing the same problem.

- Mcdonough, GA, USA

Feb 5th 2019 my truck was parked in my driveway and the blockheater eas plugged into my electrical outlet on my garage and at 1:00 a.M. I was awakened to a loud explosion. When I finally figured out the cause my truck and garage were on fire. 3 months later found out GM had recalled almost 400,000 trucks my same year, make and model due to engineblock heater cords shorting out apparently. I have yet to receive a notice on my truck. The accident was a total loss and there was damage done to my garage. ## VIN passed ## Chevy Silverado 2500 hd 2017 ##

- Havre, MT, USA

The contact owned a 2017 Chevrolet Silverado 2500. While the vehicle was parked in the driveway, the vehicle's alarm sounded, when the contact arrived downstairs, the engine compartment was on fire. The fire department extinguished the fire. A police report was filed. The vehicle was towed to a private lot by the insurance company. The contact also received a recall notification after the fire for NHTSA campaign number: 19V328000 (engine). The vehicle was destroyed. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 9,000.

- South Lake, CA, USA

Not sure where burning smell is coming from. Brakes" engine? tires" after driving longer than 30 miles I can small something, like burning.

- Hillman, MN, USA

The contact owned a 2017 Chevrolet Silverado. When the contact pulled into his driveway and plugged in the block heater, the vehicle caught fire a few minutes later in the engine compartment. The contact placed the vehicle into neutral to move it away from his house. The fire department was called and extinguished the flames. The vehicle was destroyed. Both the manufacturer and insurance company sent fire investigators to examine the vehicle. The contact submitted a fire report to his insurance company. A police report was filed. Both investigators stated that it could take up to 90 days to report their findings. The insurance company offered a buyout for the total loss of the vehicle; however, the contact wanted to see what the manufacturer would offer. The dealer was not contacted. The failure mileage was 24,500...

- West Newton, PA, USA

The contact owns a 2017 Chevrolet Silverado. The contact stated that the engine leaked anti-freeze and the rpms on the instrument panel were out of order. There was also an abnormal odor of anti-freeze in the vehicle. There were no warning indicators illuminated. The vehicle was taken to mid state Chevrolet Buick (26 days dr I 79 exit 67, sutton, wv 26601, (866) 596-3984) and a new water pump was installed along with new injectors; however, the odor of anti-freeze returned days later. The engine also continued to leak anti-freeze. The manufacturer was was made aware of the failure and did not assist. The failure mileage was 9,600.

- Roanoke, WV, USA

The contact owns a 2017 Chevrolet Silverado hybrid. While driving 35 mph, the check engine warning indicator illuminated, the vehicle shook, and the engine seized. The vehicle was serviced at coughlin automotive (255 lafayette St, london, oh 43140, 740-852-1122) where it was diagnosed that the hybrid engine failed. The vehicle was repaired, but the engine continued to seize. The failure mileage was approximately 71,090.

- South Vienna, OH, USA