In 2024, I noticed that my truck was experiencing rough shifts. It felt as if the back wheels were jerking over uneven ground, even though the vehicle was on a flat surface. In November 2024, my sister sent me an article about General Motors' massive recall due to rear wheel lock-up, which increased the risk of crashes. I contacted GM and learned that my truck was part of the recall. I reported the issues my truck was exhibiting, and GM instructed me to reach out to my dealer about the problem. However, I was informed that they did not have the parts to fix the issue and had no idea when they would receive them. I asked GM if they would provide me with a rental vehicle, but they declined, stating that if they offered a rental to me, they would have to provide one for others as well, which was not feasible due to the large number of affected vehicles. I explained that my truck is my daily driver for work, and I frequently transport my grandchildren in it. Driving the truck was hazardous given the issues it was already exhibiting. I was told to contact my dealer, and since my truck was under warranty, they should provide me with a rental. When I requested to speak with a manager, I was informed that they would only reiterate the same information. I then contacted my dealer, Sapaugh GM Country, located at 1435 McNutt St., Herculaneum, MO. I was informed that they do not have the parts. but they did a minor tweak which has caused more damage to my powertrain and engine.

- Blackwell, MO, USA

We just arrived to our out to town destination and exited the vehicle. We drove 80 miles to get there. The truck was running when we noticed white smoke coming from under the hood then immediately large red flames.

- Roswell, NM, USA

The DEF heater/tank shorted out. The DEF system has thrown a code 3 times in the little over a year I-??ve owned the truck. This final time I was told that the tank needs to be replaced. The truck has now been in the shop for 2 months and there is still no ship date on the replacement tank. The tanks are on a national back order. From what I understand there are about 9,000 people waiting for this DEF tank countrywide. I now have a $60k work truck that I am paying for but cannot use with no reasonable end in sight.

- Scituate, MA, USA

After owning the brand new truck for less than 24 hours (approximately 170 miles on the odometer of the vehicle), I was driving in a straight line on a 2 lane highway at approx. 50-55mph. My foot was lightly on the accelerator, maintaining speed, as I had just passed through a traffic circle about a mile prior, and was in a small line of "traffic" travelling on the road. The rear wheels began to lightly shake (it felt similar to driving on rumble strips) for approximately 3-5 seconds, then several warning lights on the dash lit up and the truck violently "jerked" then pulled and drifted onto the right side of the road, onto the shoulder. The truck then sputtered and stalled. I did not attempt to restart or move the vehicle, instead worked with the dealership to obtain a tow truck.

- Charles Town, WV, USA

Truck started making very strange noise, , came home let truck sit, went to restart and engine light came on, truck made very horrible sound, and started spitting oil out of the side of the block. Hole in block and at least one piston destroyed.

- North Fort Myers, FL, USA