To: subject: Owner assistance: P. adams subject: Customer has serious issues mossy Chevrolet date: Monday, September 19, 2005 4:59 pm to Chevrolet: Management and customer relations:from: Webmaster.fss@gsa.gov sent: Saturday, September 17, 2005 10:14 pm subject: GM 2001 Firestone steeltex A/T custom alloy wheels w/A/T tires. That makes 8 rims but end result was the tires where Firestone LT245/75-16 steeltex A/T. 50psi.load range C spec. Or numbers on tires 108/104rm/S tpc spec.2313 (00 8008) (08162 0R5) (LT245/75-R16) Firestone steeltex A/T tires on customers truck where defective and sight of sidewall deformations customer given incorrect response to request before warranty expired it was brought to mossy Chevrolet that customer advising service writer of continuous problems with vehicle tires [peeling] GM in their 'commitment to safety' warranties such defects I will be filing for 'reimbursement' claim, along those grounds. May I suggest that you familiarize yourselves with what and how you sell. Denying or misrepresenting any terms of those agreements are fraud. My time was mis-used and wasted along with me and any passengers in vehicle where in unnecessary jeopardy from these practices. [plus the general public] if a serious accident would have occurred. The price of your actions [should have] anything more serious happened (you can't put a price on life) other than me losing the front tire and grinding to a stop on rim is not worth it. Learn this know it.

- Oceanside, CA, USA

[5] major problems Chevrolet Silverado Z71 extended cab 4 door lt 350cu.in 5.7 liter. This truck came with the tow haul equip. And was sold with improper tires for the use described. Tires where Firestone 245/75-16. Steeltex A/T #108/104R M/S new vehicle sticker also. To me. This fraud #2) next failure: Lost all braking going down a slight grade. Brake pedal went flat to the floor. I released pressure. Pushed again. Down to the floor but with pulsing felt through pedal. Released again same...used both legs on one brake pedal other on parking brake. Engine shaking during this. Approx. Stopping distance 600-700-yards.! informed dealer when next service due at 15.000mi. No comment no issue #3) next failure: GM crap exhaust system manifold cracked in two@17,156mi. And converter blockage due to breakage of manifold fragments. #4) next failure: Same as #2 above. Breaking loss for brief 90-200 seconds. Enough time to be seriously injured or cause one. $17,982.47 mi #5) 20 mi round trip on way home on freeway sudden decrease in speed and the RPM gauge is at 6,000 RPM it does not go any higher. Then it grabbed and sped way up. Let off gas and sling shot type erratic speeds with same pressure on gas next pedal. Same [xxx] time. I will never reach that space in time or miles before this unreliable defect laiden poorly designed piece of shody merchandise kills me or someone else. The service dept wants me to authorize take down of transmission and dissemble the unit and said needed to notify GM. Also they mentioned 66,790. Is this a form or a charge?. I called them back only to get a recording. I said (my exact words) I authorize GM/ dealer to repair this vehicle now at their cost and deliver it asap. Come Monday this will be 4 days no truck. This will force me to use very harsh civil complaints for these interruptions. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Oceanside, CA, USA

I have 2001 Chevrolet 2500 hd 4X4 crew cab short box, with a 5 speed allison automatic with push button 4 wheel drive on the dash. At 117,000 miles my transfer case went out leaving me stranded luckily only 30 miles from home. Now at 279,000 miles my transfer case goes out again this time leaving me stranded on the wv turnpike. I realize the vechile has high miles on it mostly from towing campers and mostly all highway miles. The total 4 wheel drive miles can't be over 200 miles. I have a friend in Indiana who has a 3500 with about 175,000 miles on his and he just replaced transfer case this past week. My question is are we the only two to have transfer case problems? no where can I find any bulletins or anything relating to GM on transfer case problems. Maybe you could let me know if there are any.

- Union City, PA, USA

Frontal impact on freeway at 45 mph Chevrolet, Silverado 4X4 totaled. Airbags did not deploy upon imact.

- Petaluma, CA, USA