10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
83,787 miles

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problem #11

Jul 312023

Silverado 3500

  • miles
Airbag and steering wheel problems. Neither driver's nor passenger's airbag deployed in a major crash. Our truck was hit by a fully loaded dump truck, speed unknown. Our driver had "mustang sign, " bruising to chest. Passenger had seatbelt bruising. No warning lights or other indication was present to indicate that there was any problem with the airbags. We are the original owners and there was no previous use of, nor work done on the airbags. Steering wheel collapsed onto driver's legs, which we were told is common for adjustable steering wheels. Vehicle was totaled and is at junk yard. We have requested the collision report and can provide upon request.

- Shelton, WA, USA

problem #10

Dec 022016

Silverado 3500

  • 206,000 miles
Dash has crack near passenger air bag and behind instrument panel

- Waco, TX, USA

problem #9

Oct 162015

Silverado 3500

  • 66,558 miles
Dash has severely cracked. If air bag was to deploy, the hard plastic of the cracked dash could very likely injure occupants within the vehicle. While driving down smooth roadway, we started hearing cracking noises and found the dash cracking.

- Sutherland, VA, USA

problem #8

Mar 212016

Silverado 3500

  • 48,000 miles
I have a 2008 Silverado 2500hd with 48,000 miles on it and just noticed two cracks have formed above the passenger airbag. Even though the warranty has expired I feel this is a manufacturing defect and should be replaced by Chevrolet at no charge. The vehicle has always been stored sun protected except when traveling. At that time a dash screen is used for sun protection. I contacted the Chevrolet customer assistance center immediately and they had me take my vehicle to a Chevrolet dealer for examination. I had my vehicle examined at the Chevrolet dealership on March 21, 2016. They examined the vehicle, took photos and told me they would get back to me with the decision. They did so later that day but the decision was to replace the dash which would be $1000 of which GM would be willing to pick up half, so my out of pocket expense would be $500. I refused this offer and told the dealer I would be contacting the Chevrolet customer assistance center to dispute me having to pay $500 out of pocket expense to correct a manufacturers defect. I contacted the Chevrolet customer assistance center immediately via phone and asked that the issue be elevated to the appropriate person. I provided the representative all the information she requested from me and she assured me that she would elevate the issue to the senior manager in my area and they would get back to me within 48 hours with a decision. As of this writing I have not heard back from anyone.

- Lake Wylie, SC, USA

problem #7

Feb 042016

Silverado 3500

  • 65,300 miles
The dash board is cracked around the left corner of the passengers side airbag.

- Lakeview, AR, USA

problem #6

Sep 212015

Silverado 3500

  • 115,000 miles
The dash is cracked at the left corner of air bag. Afraid of pieces of dash hitting passenger if air bag deploys.

- Morristown, TN, USA

problem #5

Nov 012015

Silverado 3500

  • 105,000 miles
The dashboard is cracked in three different places. One near the steering wheel, the other one is mid dash and the last one is near the passenger airbag. I noticed this first as I was driving down the road and later it happened while the vehicle was stationary. I would hate to know that if the passenger airbag where to go off that chunks of the dashboard might go flying and injure anyone in the vehicle.

- Arlington, TN, USA

problem #4

Aug 242015

Silverado 3500

  • 123,684 miles
Dash is cracked at left upper corner of air bag.

- Morristown, TN, USA

problem #3

Nov 122014

Silverado 3500

  • 115 miles
The driver side door will not open it just stopped no notice. The next week the windows in the back seat will go down but not up driver side has to roll up. The passenger side door lock won't work driver has to unlock.

- Pocatello , ID, USA

problem #2

May 212014

Silverado 3500

  • 130,000 miles
Dashboard cracked in two places like many other 2007-2011 GM. Concerned of safety issue if airbags were to deploy.plastic from dash could injure or possibly pierce airbag rendering it useless.

- Belleview, FL, USA

problem #1

Sep 042015

Silverado 3500

  • 62,000 miles
The dashboard in the vehicle is cracking next to my airbag. If the airbag deploys it is going to send debris flying. The dashboard is extremely weak in these trucks and Chevrolet says not their problem. The current crack in my dash is approximately 1/8 to 1/4 of an inch depending on temperature. There is an obvious defect in the dashboards and from what I've read if you pay the big bucks for the fix it will crack again eventually. It would be one thing if it was cracked in a place other than next to the airbag. I hope Chevrolet is forced to take action before an airbag deploys and pieces of dash go flying through the cabin of the truck.

- Sanger, CA, USA