10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 0 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Seat back adjustment lever frays seat belt. The lever that is used to release the seat back for adjustment often catches the seat belt making it difficult to put on. Pulling on the belt has caused the belt to fray slightly. I swapped the levers side-for-side correcting the problem. As originally installed, the drivers lever was labeled R and the passenger lever was labeled L. I believe they were incorrectly installed at the factory.
- Decatur, IL, USA
When brakes are applied front pulls to left, and sometimes to right. This also happens when a bump in road is hit. Dealer has worked on this vehicle a number of times, but problem has not been solved. Consumer also complains of soft pedal, steering wheel also pulsates when braking, dealer has switched rotors from side to side, replaced out of round rotors, replaced front brake pads twice, and resurfaced rotors and drums, dealer rotated tires and vehicle still pulled. Steering wheel found off center. Center seat recliner handle broke, dealer replaced handle. Vehicle experienced oil leak. Driver door power switch loose in door. Reverse low planetary gear was broken causing a grinding noise at low gear, valve body and gear were scored due to metal in transmission. Air pump replaced due to being very noisy.
- Canoga Park, CA, USA
The rear seat which provides access to the rear most seating, flips forward and slides forward, upon release of a lever. This component failed due to faulty design in the first 10 minutes we owned the car. The seat latch would not release (the metal "L" shaped bar - fell out of the hole in the lever mechanism). Driving home from the dealership, we needed to brake suddenly and the seat latch gave way, the seat flew forward with our child in the seat - the seatbelt restrained the child from moving forward - but the seat was free to move forward - crushing our child between the seat and the seatbelt. She screamed in pain and was scared to ride in this seat. The seat latch caught again after braking when our son in the seat behind her pulled her loose seat back until it latched again. However, when we pulled over - the latch failed to activate and release the seat to let everyone out of the back seat. This is a clear manufacturer's defect as it occured coincidentally in another Suburban that we were considering buying the day before. We need this seat due to our family size. We must request a recall and remedy to this defective latch system design before a child is seriously injured or killed.
- Walnut Creek, CA, USA
- Corvallis, OR, USA