10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 53,433 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Rear window hinge broke off from window frame on 2003 Suburban. Very rarely opened window by itself always opened entire hatch. Can not find any recalls or complaints by GM but yet can find several 100 complaints by individuals. GM wants 1,000 to fix. It is obviously a design flaw after paying $43,000 for it GM should step up. They will check the welds on rear window for a flaw but not the hatch part which is what breaks. Have always bought Chevrolet and this is the longest one I have owned but I will be heading to a different real soon. Read about the window blowing out at highway speeds--guess we shouldn't care if it is blowing away from us--right.
- Springfield, MO, USA
Rear window hinge broke off from window frame on 2003 Suburban. Very rarely opened window by itself always opened entire hatch. Can not find any recalls or complaints by GM but yet can find several 100 complaints by individuals. GM wants 1,000 to fix. It is obviously a design flaw after paying $43,000 for it GM should step up. Read about the window blowing out at highway speeds--guess we shouldn't care if it is blowing away from us--right.
- Springfield, MO, USA
Passenger side, glued-on hinge to hatchback glass failed. Hinge separated from glass causing glass to fall toward child, standing near rear of vehicle. Glass is a large, heavy panel and should be secured with more reliable material. Search of internet (to find proper fix to problem) found hundreds of similar incidents and little satisfaction from dealership. My dealership refused to assist with any glass related issues. Cost $900 to repair.
- Brookline, NH, USA
The back liftgate window on my 2003 Chevrolet Suburban unexpectedly exploded while the car was sitting in my driveway. The car had been parked for a couple hours and was sitting in the shade on a nice warm but not hot day. I was about 40 feet away when it happened and hear the loud noise. Nobody was near the car and no known object hit the glass to cause it to break. Glass pieces were thrown ~10 feet from the car and some glass was also inside the car. The frame of the window was still latched but was bent outward. The hydraulic lifts were extended. The car was still under its warranty period but the dealer would not accept it as a warranty claim because he couldn't verify that something didn't hit the window. I suspect there may be a design flaw or installation flaw that placed too much stress on the window. A new window was ordered and installed at the dealer.
- Midlothian, VA, USA
While parked in a parking garage with the rear hatch open (retrieving items from the back) the rear window exploded without any sort of contact or apparent cause. Owner was injured by exploding glass.
- Bremerton, WA, USA
Rear window blew out unexpectedly while consumer went to lock the vehicle. Consumer contacted manufacturer since the window could have injured the back passengers.
- Bridgewater, MA, USA
- Chevy Chase, MD, USA