The rear window in the rear lift door has delaminated and cracked at the passenger side of the window causing the window shift. I called General Motors on 3/26/13 at 4pm and talked to a phone rep. The case #[xxx]was given to me by rep. [xxx]@ 866-790-5600 ext.[xxx]. I was advised to go to the chronic chev. Dealer in griffin ga. Where I purchased the vehicle so they could see the situation. The area dist. Manager was called. Bottom line, I was told that they could do nothing as it was due to "age, wear and tear". the dealer said it would cost $862 & $200 to install. They also suggested I could call safelite auto and they would install an after market glass for $462.90, parts & labor. I have seen many complaints online regarding this issue and General Motors will do nothing. I did see the new Suburban and seen changes in the way the window is mounted. Something need to be done! information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Meansville, GA, USA

I own a 2005 Chevrolet Suburban, the rear lift gate has a window that is incorporated into the lift gate and can be opened independently there are plastic hinges attaching the glass to the lift gate and one of the two hinges failed and is broken. I have searched the forums on this issue and it appears to be widespread and Chevrolet wants $1000 to replace the glass with the defective hinge.

- Greenville, NC, USA