Meticulously maintained our suburban through the dealership. Did every service they recommended when needed. Have complained about the transmission jerking when change gears for at least 30k miles. Dealer says it’s normal with these new computer tranny’s. Recently the vehicle has been shaking when going up hills. Took it to another dealer (there were no lights or anything on ) and they said they couldn’t find anything wrong but I needed new strut and front tires. That’s was $3k. Two weeks later while backing out of parking space, vehicle jumps into gear and revs really high. Transmission is toast. This vehicle only has 78k miles on it. GM wanted $7k to fix. Will NEVER EVER EVER own any GM vehicle for the rest of my life. They do not stand by their vehicles at all.

Suburban started shuddering when accelerating over 10 mph. No warning lights, system errors, info panel alerts, etc. Took it to my trusted mechanic who diagnosed a torque converter issue. They also provided me with the Chevrolet Technical Service Bulletin #N212338770: "High Severity Fleet Transmission Torque Converter Proactive Service to Prevent Potential Failure" and told me to take it to a dealership - they should pay for the repair. The TSB even stated, "Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through February 28, 2023."

I have since contacted FOUR different Chevrolet dealerships, and have paid for TWO additional diagnostic testing fees (in addition to the one I already paid my trusted mechanic). I am now out almost $500 and am no closer to having my vehicle repaired. I'm a single mom of 5 so it's rather important I have a mode of transportation that will fit my entire family. NONE of the dealerships offered a courtesy car or even rental help, NONE of the dealerships have ANY availability to work on my vehicle for WEEKS/MONTHS (due to the ZILLIONS OF OTHER TRANSMISSION FAILURES AHEAD OF MINE!), and even a Sr. Advisor from Chevrolet, who is SUPPOSED to be my advocate, has been completely useless. I'm at a loss and have no idea what to even do next.

Third Suburban we have owned in addition to multiple Silverado vehicles. This 2016 Suburban LTZ has 112,000 mile on it and the transmission has gone out. Chevy is unwilling to assist in making this right and has offered no assistance towards the repair cost quoted of $5,678.49 for a remanufactured GM transmission. We have been pumping excessive cost into this vehicle since we have owned it, some to be expected, but a new trans at 112,000 miles? After reading all the other folks who are in a similar situation at right around the same mileage, it appears to be a major problem that Chevy is not owning up to...

You have dedicated Chevy loyalists who are suffering due to errant equipment... time to do something to help us Chevy. Very disappointed...

Bought 2016 Chevy Suburban LT 5.3 V8 when it had 90k mileage. After it passed 110k mileage, the transmission was slipping once in a while. So I took it to dealership's service in SoCal, and they advised me to change the transmission fluid which was due. After paying $400 for the fluid change, problem did not stop - indeed it got worse, transmission temperature was going over 200F, and when it reached 113k mileage, in the middle of freeway, all gears were broken, car was working but cannot go anywhere. I had to tow to the dealership and paid around 5 grand to fix but got warranty for 100,000 miles. Yikes! GM RECALL THIS!!!

We are on our 3rd Suburban, 1996 (240K miles), 2001(still running 193K), 2016 (95k). The 1996 had the transmission go out towing an oversized load after 800 miles at 200K on the odometer. The 2016 just lost the transmission the other day without much warning. Only noticed the evening before. Nursed it back home, and the dealer says the warranty expired at 60K. The new transmission will cost $4300, with a 3yr/100K warranty. Wish the original had the 100K, i would have just made it. I guess I’ll have to pay the extra $3000-$4000 to get the extended warranty next time.

All newer models starting 2015 and up have the same transmission problem. I know of 9 people that had the same issue. Some people had to replace the transmission as low as 80,000 miles, mine was 101,400. 1400 miles after the extended warranty expired and GM won't honor it. Ended up spending $4800 out of pocket. Also to mention, same people and mine also had problems with AC Condenser and had to replace it for $1000. Another problem is the rear middle seat, it comes loose after 50k miles and start rattling. There is no fix for this one, but had to come out with a cheap fix, what you do is fold the seat and put electric tape around the hook if you call it that not sure. Unfxxxing believable, you spend $60K on a brand new car and you end up using electric tape on it. I would never go with the suburban in the future unless they issue a recall on the transmission problem and refund me back my $$$$.

As I was driving on the highway my vehicle acted as if it went into neutral. I pulled over and put it back into gear he drove until I got up to 30 MPH and then went into what felt like the neutral drive again. I got to the closest mechanic, they hooked it up and found a transmission issue with the code they received.

They took it to a nearby transmission company at that time he told me to call the dealership to see if there was anything they could do. The service advisor Terry said that they couldn’t do anything because it was no longer under warranty. I asked to speak to a manager and was assured that he was going to tell me the same thing. I never got a call back from the manager. I called the guy back told him that they wouldn’t help me, so he started to tear the transmission down and found that the 456 damper had broken on the transmission. I am now left car-less for going on two weeks after paying $46000 for a Chevrolet vehicle I felt would be reliable but wasn’t.

I am also now left with a $4000 transmission bill for a two-year-old vehicle. I called Chevrolet Customer Service case number 8-416-1076447, they said I needed it to go to a dealership but can’t do that it’s already in the process of being fixed, I can’t take it there torn apart already. I was told then there is nothing they can do at that time to help.