The first problem that happened with the 2017 Chevrolet Suburban was we were driving and the 1 of 2 brake boosters gave out. We had to contact with customer service of Chevrolet of informed them about what happened. We took the vehicle to a local dealership to have fixed, then after that we started to have problems with the transmission, fuel pump and the air ride. With the transmission/electrical system you would be driving down the road, the next thing that you will know is that the door locks will lock then unlock, then the vehicle will would let a big amount of smoke out of the vehicle, and then the vehicle would power down to 20mph. You would have to drive 20 for 5 miles until the vehicle would quit and you could drive normal. I was going to go for my mandatory user maintenance and I did not get 2 miles out of town and the transmission went out of the vehicle.

- Carmen , OK, USA

On June 1st, we dropped off our 2017 Suburban Premier at the GM dealer. The suburban was had suspension issues, it was no longer safe to operate. Just before noon, the service advisor called to inform me that both struts and shocks were bad. If I wanted to proceed, repairs would be $4045.67. When asked how this was possible, I was told they hadn't seen this before. They thought this was odd, too. I was told it is common for their to be issues with this type of suspension, but they hadn't seen all of them have issues. I asked about policy assistance from GM, was told to file a claim with the manufacture after paying for repairs. With invoice in hand, I searched the parts online. I found I could buy the shocks and struts directly from GM for $451.14 ea, yet the dealership charged me $831.60ea. We paid the dealership $380.46 more for each part - totaling $1521.84 in dealer markup. I reached out to GM Customer Service on June 1st, opening case# 9-7845670653. I scanned and emailed the invoice and was told it was being send to the next level for review. In the five weeks since this started, I have called GM Customer service seven times and have sent six emails. I have received two emails and two calls. I've been told many different stories by many different people. I was told approval takes two days, then told it would take 14 days, followed with an internal approval problem. In the end, I was told it was a maintenance issue and GM would not be doing anything about. This is a huge safety issue! I no longer feel comfortable or safe in our suburban. I know that I am not alone in this issue, there are complaints of this every where you turn. This is a safety issue, GM should be issuing a recall or extending the warranty on these items. GM should be embarrassed, this is unacceptable!

- Spangle, WA, USA