Safety Defect Complaint Vehicle Equipment: - Anti-lock Brakes - Full Front Air Bag - Passive Disabling Anti-theft Device Introduction: I am the registered owner and primary driver of a 2021 Chevrolet Suburban. I am filing this safety complaint regarding a serious system malfunction that occurred during an accident in 2023, resulting in injury to myself and my daughter. As a responsible vehicle owner who has maintained this vehicle according to manufacturer specifications since its purchase on July 21, 2021, I am deeply concerned about the safety implications of this incident. Safety Defect Description: In 2023, my vehicle experienced a critical system malfunction during a collision incident. While the vehicle was not in a rollover situation, the system incorrectly detected one, resulting in: 1. Complete vehicle shutdown during active accident conditions 2. All airbags deployed simultaneously 3. False rollover detection despite vehicle only experiencing vertical displacement when something from another vehicle hit the front of my vehicle Injuries and Medical Response: - Driver (self) sustained mild concussion requiring emergency transport - Daughter required emergency medical evaluation - Both occupants transported via ambulance to hospital Insurance Claim Impact: - MetLife denied accident and hospital claims - Denial basis: Absence of traffic citation - Virginia State Police report indicated no-fault accident - This denial has created significant financial hardship due to medical expenses and vehicle repairs - The vehicle's system malfunction has contributed to difficulties in proving accident circumstances Ongoing Vehicle Issues Post-Incident: - Persistent power loss issues, Multiple alignments required, Compromised driving dynamics and handling, vehicle does not track correctly despite repairs Safety Concern: The vehicle's incorrect rollover detection and subsequent complete shutdown during an active accident scenario presents a serious safety risk.

- Moseley, VA, USA

I was sold a vehicle from a dealership in Green Bay Wisconsin under the impression all safety regulations were met. The day I drove it off the lot, I had issues with the back drivers' door, making wind noise. I had messaged the salesman, he stated it may have been the door seal. Days went by, it wasn't sitting well with me, I made an appointment with a local body shop in. regard's to the door and suspicion of something not right. I brought it to the body shop, they informed me, that the back air bags were deployed and stuffed back into the roof, body work on the left side was done incorrectly and is very unsafe to drive, seat belts where my children sit were finger tightened, frame is held on by a bolt etc. The body shop states that if this vehicle were to be in an accident, it would not sustain impact the way vehicles are designed to do so. The owner of the dealership I had bought from refuses to come to an agreement about this situation. I have all the paperwork and documents from the body shop along with another local dealership near me who I also brought it to look it over as well so the owner could understand that this vehicle should have never been able to be sold on his lot. They also agree that this is super unsafe and should not be driven until it is fixed properly and all safety standards should be met. They believe that it should have been totaled out, it is very obvious that the left side was hit and smashed in. I also asked the owner if he would feel safe for his children to drive in this vehicle and he said, -??no-?? I have many documents/pictures/reports to share once needed.

- Champion , MI, USA