Top of dashboard cracked - no accident involved. I have concerns about the airbag working properly now. Dealer wants $1,000 to fix it.

- Houston, TX, USA

Tahoe dash recall: Copy of letter sent to GM... Chevrolet customer assistance center P.O. Box 33136 detroit, mi 48323-5136 on 7/18/2011 we purchased a 2011 Tahoe (VIN #[xxx]) replacing our previous 2003 Tahoe, both purchased new and both at ed morse Chevrolet located at 14401 w. sunrise blvd., sunrise, Florida 33323-3202. Although I have had some quality and workmanship complaints, our Tahoe has been a reliable vehicle. The service at ed morse has also been outstanding. However, I must register my dissatisfaction with two obviously defective items on the Tahoe that General Motors have not considered it important enough to conduct a recall. My 2011 Tahoe is fitted with the "regional value package" which included "chrome door handles" which is nothing but chrome looking plastic. These "chrome" door handles have cracked two times and have been replaced on June 8th. 2013 (invoice #[xxx]) and June 21st. 2014 (invoice # [xxx]) under the factory warranty. On October 15th. 2013 at 17,198 miles, the dashboard to my 2011 Tahoe cracked. This was covered under my factory warranty. My Tahoe is now at ed morse Chevrolet getting the dashboard replaced again due to it cracking in the same exact place. Unfortunately, this time I'm being told that they will be charging me a "co-payment" of $200 to replace the dash. After doing some research, it's obvious that both the door handles and the dashboards on the Tahoe and similar models have a defective design and inferior materials. I should not be charged a $200 "co-payment" to fix something that General Motors knows is a defective part. There are numerous postings, blogs and threads that refer to these "defective items" especially on the dashboard. Even facebook has a page dedicated to the cracked dashboards. Https://www.facebook.com/groups/gmdashcrack/?fref=nf information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Plantation, FL, USA

Dash is cracking around passenger side airbag and the instrument cluster. This is unsafe because in the event of passenger airbag deploying, shards of cracked dash can become projectiles. Many complaints on internet about same issue, no resolution from GM.

- Bentonville, AR, USA

Dash is cracking around passenger side airbag. This is unsafe because in the event of passenger airbag deploying, shards of cracked dash can become projectiles. Many complaints on internet about same issue, no resolution from dealer or GM customer service.

- Philadelphia, PA, USA

Hi I currently own a 2011 Chevy Tahoe lt model with 78,547 mile on it and the dash is crarcked around the passenger airbag and over the instrument cluster and which I think might comprimise the airbag on deployment which would put my children and passengers at risk of a fatality in the event that an accident occurs and GM should recall this problem its not just mine but most all GM models 07-13 are affected by this and we as the customers are concerned with our passengers safety and would like to get this recalled before something fatal does occur thanks.

- Midway, KY, USA

Dash is cracking around passenger airbag and above instrument cluster. Concerned that if airbags went off dash pieces would impale driver and/or passengers.

- Pearland, TX, USA

Came out to take the kids to school and there was a crack in my dash near the passenger air bag. Crack appeared over night, car was parked in oceanside ca. Concern for passenger and flying debris or if airbag will even work properly. This seems to be a common problem.

- Oceanside, CA, USA

The dash board has cracked at several places, including where the passenger side air bags it happened sometime in Sept'2015, even though the Tahoe always is parked in shade (under the porte cochere) or in the garage. I have called gmac and the dealer several times I have been asked to pay out of pocket $800 for a manufacturing defect as this is a common complaint, on Chevy dashboards.

- Spring, TX, USA

Three dash board cracks appeared on the dash overnight. One crack near drivers dash area under windshield, two others on passenger side of dash by the airbag. Concerned this could cause issues with airbag deployment or cause proper operation issues. This Tahoe was perfectly fine, came out to car overnight and noticed the cracks.

- Metairie, LA, USA

Dash has cracked around passenger air bag. If airbag is deployed could send pieces into passenger. Seems is a common problem.

- Seminole, FL, USA

There is a major crack that appeared on the dashboard at the base of the steering section, closest to the windshield.

- Pensacola, FL, USA

Dashboard cracked in two places like many other 2007-2011 GM. Concerned of safety issue if airbags were to deploy.plastic from dash could injure or possibly pierce airbag rendering it useless.

- St. Louis, MO, USA

My dashboard is cracking in two places now. My concern is that the crack near the passenger airbag will affect it's effectiveness in a crash. I've contacted the dealership & GM and been told they will not fix it.

- Benton, LA, USA

I believe this is a safety hazard due to the possibility of an airbag injury.

- Bakersfield, CA, USA

The dashboard on my Tahoe has began to crack. It originally began to crack on the drivers side and has spread up over the control panel. Last week I noticed a crack on the passenger side that leads right to the airbag. Now that the airbag is involved I definitely feel that this is a major safety hazard. Seeing the widespread complaints about this happening to others I feel this should be a recall. $70,000 vehicles should not have plastic dashboards that crumble away. Updated 09/09/15

- Aberdeen, NC, USA

While driving on city streets several days ago I heard a loud popping sound as if an object has hit the windshield. After stopping to inspect for damage and not finding any glass cracks or chips I drove on. Shortly thereafter I noticed a noise coming from the dash area and found that the center portion of the dashboard at the radio speaker was loose due to fact that the tab which is designed to hold the center fastener was broken by the weight and movement of the speaker. Upon further examination I found that the dashboard was cracked at the upper left hand corner of the airbag compartment on the passenger side. The vehicle was taken to a local GM dealer this morning due to safety concerns with regards to the air bags either being deployed accidentally or in the event of a real accident, damage to the air bags due to the broken edges of the plastic dash material. Furthermore, personal injury could occur as a result of flying debris from the loose, broken or brittle plastic pieces immediately adjacent to the air bag compartment. According to the local dealer they are and have been aware of these type of failure to the dash components for several years (dating back to 2005) on this vehicle but to date they have issued no bulletins or recall notices. This information is also documented here on your website where I was able to find at least 15 similar complaints filed with NHTSA within just the last 24 months most of which identify the exact same location of failure to be the upper left hand corner of the dash adjacent to the air bag compartment. It seems obvious that GM has no desire to address this issue on their own without being pushed to do so. Your attention to this issue would be greatly appreciated by many, many GM owners.

- The Villages, FL, USA

I purchased a used Tahoe in August 2014 with 42K miles on it. At the time of purchase the dash above the passenger side airbag had a small crack, approx 1.5 inches. Since then the crack spread to about 2 inches and I have noticed a crack on the driver side dash as well. The driver side crack started small but extends about 4 inches. Everyone I know that owns a Tahoe or Silverado manufactured in 2009 - 2011 have the same issue. Why is this not being repaired at dealer cost? the cracked dash is a serious safety issue should the passenger side airbag deploy. The plastic then becomes projectiles.

- Houston, TX, USA

Just bought the car about 3 months ago wit only 53000 mike more less and within the past month the dash has started cracking one of the cracks is so close on the edge to the airbag that I have a fear the the air bag system might fail or even get cut on deployment due to a accident and some can get very hurt due to failure on design of dashboard and dealer won't even cover it under warranty and no recall has been done car is less than 5 years old and only has 55000 miles for this to break and with time it will only get worse

- Miami, FL, USA

I noticed about a month ago that my Tahoe dashboard was cracked on two spots.

- Austin, TX, USA

Shortly after buying my used Tahoe a crack developed near the corner of the passenger airbag, forming a "Y" shape which leaves a small, sharp piece of potential shrapnel if the airbag were to deploy. I fear this issue could cause potentially fatal outcomes due to the likelihood of the brittle plastic becoming flying shrapnel in the event of an accident and airbag deployment. This is a well reported and well known issue with all gmt900 vehicles. GM needs to recall these dashboards!

- Hickory Creek, TX, USA