8.4
pretty bad- Typical Repair Cost:
- $980
- Average Mileage:
- 52,750 miles
- Total Complaints:
- 55 complaints
Most common solutions:
- not sure (22 reports)
- replace condenser (20 reports)
- replace compressor (6 reports)
- replace condenser and freon (4 reports)
- new rear evaporator (2 reports)
- had to buy the part and have dealer install, almost a grand (1 reports)
This problem may be covered under warranty. Ask your Chevrolet dealer.
« Read the previous 20 complaints
I took my 2015 tahoe in bc my AC stopped working after using it for one summer,I purchased the tahoe late August 2015, had the AC condenser replaced in May of 2016 at 25k miles. It is now December 2017 and we're back at it, the AC condenser is broken again and needs to be replaced and I'm having issues with GM covering since i am at 62k miles. Why do these condensers only work a few months at best . I live in Washington DC where we have 3 months of hot weather, this Tahoe hasn't been able to sustain more than 3-4 months of AC usage without breaking down and now GM is trying to stick me with the bill. What should I do?
- tiffj, Washington, US
Purchase car brand new August 2015 had to get AC condenser replaced in May 2016 at 25k miles . AC has gone out again at 62k miles Dec 2017
- tiffj, Washington, US
2015 Tahoe. Just around 38,000 miles, the AC just started blowing out hot air. Brought it into the dealership to have it looked at and they said that all of the coolant had drained out. So, they refilled it and put a dye in it to check for leaks and didn't see any leak within an hour. Had an oil change coming up soon anyhow so they told me to drive it around and see how it does by the time I bring it back in a week or two for the next Oil Change. Well, three days later, AC stopped working again on a long hot trip to New Jersey with a kid in the backseat. Definitely not okay! A car this new should not be having any air conditioning issues at all! So I called the dealership yesterday and they told me to bring it back in today. I'm guessing they'll tell me it's the compressor. I'm just hoping that if it finally gets fixed, that it won't keep having the same problem again! Are all of the compressors bad? What the hell is the deal here? I can't believe it hasn't been a recall yet after reading all the comments about this on this site. I'm just wondering how many people have had the problem too but haven't found this site to report it on. Hoping to find some answers soon and hoping it won't cost an arm and a leg. Hoping something will be covered under my extended warranty.
- Erica Z., Taunton, US
The AC started blowing hot air. The AC was recharged at first visit, and within 3 days the Tahoe AC was blowing hot air again. I took the Tahoe back for servicing the AC, and the compressor, valve core and low pressure hose was changed our for $1290.00. Within a month the AC was blowing hot air again. The low pressure hose was found to have a pin hole leak. The hose was replaced again. Within a few days the AC was blowing hot air again. The same hose was replaced a third time. The AC started blowing hot air again after 30 days from last hose replacement. The Tahoe is in the shop again for AC service as I type this. The reason given again for the AC blowing hot air is the same hose has 10 pin hole leaks in it. Each hose has been purchased from Selman Chevrolet and are said to be Chevy factory hoses.
- David M., Anaheim, US
The AC stopped working and only blows HOT Air. We have 100 degree weather here in Dallas TX and need the AC. I have seen a lot of other complaints with the same issue will call our Dealership or go straight to GM. This is not OKAY!
- Reyna R., Ferris, US
My A/C stopped working on 9/13/2017 right when I left work. The air at 60 degrees is coming out luke cold. I am taking it in on 9/15/2017 to the dealership where I bought it. However, after reading all the posts here, I can only imagine what they will say. However, I will post an update so everyone knows what the issue is. I can't believe that my brand new car is already having A/C issues. I drove a Mercury Villager for 14 years and never once did that van give me A/C issues......
Anxious to see what my fate will be tomorrow.
- la reina coco, Wilmington, US
First Chevrolet vehicle to have a failure like this so soon at 30,940 miles and 3 years and 4 months out and considered low mileage vehicle. I don't recall ever having this kind of A/C failure with any of my past GM Chevy or Cadillac purchases over 30 years. Didn't take long with a simple internet search to realize some sort of common repetitive problem happening with this 2015 Tahoe and other 2015 Tahoe's. I'm lucky I guess to have purchased the $100.00 deductible extended warranty that covered my rear and the Tahoe. At the same time I replaced the two front tires due to a screw embedded in the right front outside wall of the tread. With nearly 31K in miles, I determined it best to replace both for a better drive and ride. That was about $538.00 on top of the $100.00 deductible payment for the A/C compressor replacement. Wonder where the screw came from? the road or the A/C compressor burning up and whatever else blowing up with it? Driving on I-35 East between Denton, TX and Dallas, TX the day before the A/C burnout, who knows with that Interstate ongoing construction mess!
- Michael P., Oklahoma City, US
When I pull into Martin Chevrolet where I have had my truck maintenance work done, I spotted the service advisor that I have dealt with since I purchased the vehicle. He said " Mr. Tolbert how are you today" I told him I was hot and he immediately said your condenser has went on your vehicle...Is was like he was waiting for me to say this! He initially told me that the condenser was on back order and he had no idea when they would come in. His advice was to check back weekly.
I then called GM to complain about the problem and to voice how unhappy I was with this issue, the gentleman that took my called was very pleasant, but helpful.
I explained to him that I learned that there had not been a recall for the condenser and he explained to me that the there had not been a recall because it was not a safety issue. I went on to tell him once a class action lawsuit takes place I'm sure GM would provide a solution to the issue.
I mentioned that I have a 4 year old child that rides in the back seat of the car in this California 105 degree heat is a safety issue! And how about taking to my mother, who has been diagnosed with lung cancer, to doctor appointments and running errands with her is not a issue then what the heck are issue that will concern GM?
My complaint has be "expedited" and I am awaiting a response from GM.
My vehicle is a GM certified pre-owned truck and I purchased the extended warranty...That being said, my question is was the multi-point inspection carefully done? How long has this condenser really been leaking?
- Elroy T., Torrance, US
I need my air fixed bad. It's entirely too hot to be riding around with no cooling system and defrost. I've only had vehicle for 1yr.
- tclay-brunson, Wilmington, US
These pieces of crap at General Motors have a nationwide shortage of condensers that are leaking on all 2015 and later a/c. They are keeping quite about all of it. My Chevy dealer said they have lots of vehicles sitting that can't be sold until the condensers are replaced. I'm so damn mad I could just lose it. It is hot as hell in Alabama with humidity like a steam sauna. I am done with GM sh*t and Chevrolet. If I can sue them, trust me I will!
- Sherry A., Tuscaloosa, US
AC stopped working. It wasn't blowing out hot air, but I called it "luke-cold". I took it to my mechanic and they diagnosed it as a hole in the condenser and that it should be covered under warranty and to take it to the dealer. I called the dealer and at 56K I'm outside of the bumper-to-bumper warranty. I then went to take it back to the shop when the shop called to say they'd looked into it more and there is a nation-wide back-order on Tahoe condensers. That's when I started to dig into the issue and found this site. It looks like this is a big issue and hopefully will be covered under a recall soon. The bad news is that I have a 12 hour road trip coming up in 2 weeks with two kids. That is NOT going to be fun with no AC.
- Michael O., Doylestown, PA, US
2015 Tahoe - a/c condenser is cracked. Nationwide back order for part and no idea when I might get my truck back. In the meantime, the loaner they have available is a Camaro. Sounds nice, and I'm thankful to have something to drive in the interim, but with a family of 5 and a husband who's 6'9", it definitely is not practical or comfortable.
- emwrlw, Wimauma, FL, US
Same issue as all the rest:
1.) A/C stops working 2.) Mechanic replaces freon but can't find a leak in the lines 3.) A/C is blowing hot air again after 3 days; freon completely gone 4.) Mechanic runs dye through lines to find the leak, replaces freon again 5.) A/C is blowing hot air again after 2 days; freon completely gone 6.) Mechanic notes a Technical Service Bulletin (TSB) and widespread complaints of issue with compressor...suggests browbeating Chevy dealer over the issue, given how new the truck is. 7.) Issue raised with Chevy dealer...no response, as yet (not expecting anything positive)
Probably the last GM vehicle I will ever purchase. Going back to the Japanese or Germans (much as I want to buy American).
- Sven J., Mc Lean, VA, US
Heat in the Tahoe is extremely inconsistent. One minute 70 degrees is comfortable, the next it's burning up. On cold days we have to turn the heat to 80 to get it warm and then in the afternoon, down to 68 before the "heat" would go off and cold air would blow. Usually turning off the a/c, waiting a while and then turning back on would work, but when the condenser cracked all fixes failed.
- emwrlw, Wimauma, FL, US
AC failed in April. Took to dealer and they said it would cost $2000 because it was just outside of warranty. I asked my own mechanic to research and he said he couldn't find the condenser anywhere. At that time, I started to research. I contacted Chevy directly and they said they would cover $1800 of the cost if the work was done at the dealer. Issue now is finding the part. They are severely back ordered. My dealer has 13 on order just for one dealer. Taking about 60 days to fulfill the part.
- Tom B., Bellevue, US
Purchased new model Chevy Tahoe 3 years ago and A/C not working. I live in the northeast and only use the AC 6 months/year. Was told the part is on back-order for at least 10 weeks - due to the number of 2015 Chevy Tahoes with this same issue that need the part. This is obviously a company wide issue that needs to be addressed since 2015 was the brand new model for the Tahoe. Was told the part will be over $2000 (on a 3 year old car!!!). Hoping my dealer goes to bat for me w/GM and I get reimbursed for the part. But even with that I will have to wait until the summer to get the part and will have NO A/C. This is my 3rd and last GM car for sure.
- Mj C., St Davids, US
gm should cover this. and the answer of not letting us know when the parts are coming in is total BS
- Steve L., Orange, CA, US
I'm a big fan of the Chevy SUV line up. Past owner of 3 Suburbans and each model better than the last. Super reliability. However I'm concerned of this Tahoe. The A/C just stopped working and I see quite a few similar issues. Hopefully they cover the repair. No way A/C should fail in this day and age. I suspect a larger issue as I had inquired that the heat was not consistent. One day 70 is comfortable, the next day feels like 85, the next day feels like 60. Wish me luck, but this could be a critical point in my GM lifespan.
Update from Aug 13, 2017: Update. After 2 visits to the dealer, they found a very tiny crack-hole in the rear AC line. The cost to fix estimated $880 plus tax. I passed and will seek alt solution. Two weeks later I'm contacted by lawyer group asking about a class action lawsuit on GM for failing to fix this known situation. Poor quality lines, under vehicle exposed to the elements that easily cracks, losing coolant and in many cases ruining the compressor.
- Jay C., Saint Albans, VT, US
AC has stopped working, part number 84211191 is on back order and dealership does not know when they'll have it. Another dealership has 6-7 people waiting on same part, some as long as 5-6 weeks. With warm weather upon us, we need to get the AC Fixed.
Update from May 6, 2017: still no ETA on the arrival of the part needed to fix the AC
Update from Aug 11, 2017: we had to pay for the part, luckily we were able to get it after waiting only about 45 days.
- Brian C., Powell, OH, US
Same AC Compressor issue as all the rest. Completely disappointed with Chevy's lack of customer service in handling this issue, which is clearly a widespread national issue (A/C Compressor Failure):
1.) A/C stops working 2.) Mechanic does vacuum test and replaces refrigerant ($200) freon 3.) A/C is blowing hot air again after 3 days; refrigerant completely gone 4.) Mechanic runs dye through lines to find the leak, replaces refrigerant again and states the problem is compressor failure ($200) again 5.) The overall fix would be to replace the compressor ($1,000) but there are no compressors to be found, the part is on National Backorder because of the widespread problem. 6.) Leave the shop without repair and A/C is blowing hot air again after 3 days. 7.) Issue raised with Chevy "customer support" and dealer...told the vehicle out of warranty, they are aware of the widespread compressor problem and NO they refuse to help in any way financially. I even offer to buy the part if they would just cover the labor, which I was told NO again.
Now not only is this comfort problem, but it is also a safety issue. Under heavy humidity (welcome to PA) you cannot defog the windshield for better visibility.
This is a $70,000 luxury vehicle. It is not even 3 years old. Living in PA, the A/C is only used 6 months out of the year and the heat the other 6 months. This IS a faulty part, that Chevy/GM refuses to acknowledge!!! Probably the last GM/Chevy vehicle I will ever purchase. You have lost a once loyal customer. Over the last 15 years I have had 3 Chevy Tahoe's, 1 Chevy Suburban and 1 Chevy 2500 Diesel Silverado. The way you treat your loyal customers is despicable.
I am also contacting a lawyer on Monday. My research has shown a firm that is possibly doing a class action suit over this issue. Here is the link to their article and contact information: https://www.consumerclasslawyersblog.com/2017/08/01/bunch-hot-air-ac-gmc-chevy-trucks-simply-not-work/
Hope this information helps any others going through the same problem.
- Jace S., Collegeville, PA, US