8.4
pretty bad- Typical Repair Cost:
- $980
- Average Mileage:
- 52,750 miles
- Total Complaints:
- 55 complaints
Most common solutions:
- not sure (22 reports)
- replace condenser (20 reports)
- replace compressor (6 reports)
- replace condenser and freon (4 reports)
- new rear evaporator (2 reports)
- had to buy the part and have dealer install, almost a grand (1 reports)
This problem may be covered under warranty. Ask your Chevrolet dealer.
So I bought a chevy Tahoe ltz 2015 model because for 1 its my dream SUV and 2 I need it for my family. I have 4 kids and I needed the space along with a stylish look. I've only had the truck less than a week and the first problem I have with it already is the A/C. omg. GA gets very hottttt here and without air conditioning you will cook like fried pork chops. I have taken it to a few shops and they want a mortgage payment to fix the problem.
I've seen to many reviews and youtube videos of many many people with the same problem and there isn't a recall on this. wtf. Like really come on... The book value is very high on these suvs no matter how old they are, so why won't GM make sure every part of the vehicle is and will work properly no matter how old it is. It's not right and it's not fair for us who spend over $35,000 on their suv to have to come out of pocket or purchase an extended warranty just to make sure we have a safe ride for our families. Do something or the lawsuits will continue until y'all go bankrupt.
- Mimi H., Norcross, GA, US
click to see larger images
The Tahoe just turned over 60k in miles and the condenser shouldn't go so soon.
- Chad A., Fort Mill, SC, US
How can a fairly new vehicle with a price tag of $55,000 not cool in the summer? And your dealership try to tell you that it's perfectly normal!!!
We as consumers are expected to pay our monthly payment for this vehicle. Why can't Chevrolet keep their side of the deal?? It's a PROBLEM. And Chevrolet knows this. It's BS that we are being fed as to what the reasons are. Downplaying a factory defective part that's affecting new owners who were exited to drive out of a dealership with one of these models. I can't stand the PR for Chevy anymore. Why do we as 2015 Tahoe owners have to pay for the mistakes of this newer revamped model for all the rest of the owners to come? It's not fair for us to pay for factory mistakes and robot mistakes in assembly line, for the rest of them. We get screwed for jumping into the new model and Chevy learns from its mistakes and forgets about the owners who believed and trusted that Chevy knew why they were doing!! Or that we were going to get a functioning vehicle or in the least have our back on these issues.
- Angelica A., Milwaukee, US
Almost perfectly planned by GM, maybe just a few too many I hope.
- Tim N., Ranchos De Taos, NM, US
What else can I say that hasn't been said. A condenser failure like this, in a 4 year old vehicle with less than 80k miles is completely ridiculous. GM took the lowest bid on this product, and everyone is benefiting. One more issue and I'm dumping this POS
- Aaron S., Prior Lake, US
After reading all the online reviews, it's annoying to know that I have to go through this soon after replacing this. There is currently a lawsuit against the manufacturer for this. This is sad that the company hasn't acted on a recall for this. Total BS!
- Shawn C., Mountain House, US
So I bought this Tahoe with 45000 miles. 1 year and a half later the AC stops cooling. I take it in to my local dealer and they tell me it's my AC condenser and it's $1100 to get it fixed. That's BS. I paid $41k for a newer truck that shouldn't have these issues.
- Jose S., Antioch, US
I purchased this 2015 Tahoe LTZ with approx 50k miles, 6 months ago. Since then, my AC has gone out. Other issues will be listed on another complaint. I have purchased 18 Chevrolets over the years. Customer service didnt care.
- Suzanne C., Greenville, NC, US
FYI if you purchase any GM with the 5.3, expect to replace the condenser every 50k miles.
- Brent L., Gibson, GA, US
This began with the air not coming out of the vents properly, and being hot, then eventually straightening up, and blowing cold. Then it would only blow cool. Then it went out completely, blowing blazing hot air. I live in South Mississippi, where the heat index was 108 degrees at that time. It was misery! No waiting around to see what happens, it had to be fixed.
- DeAnna W., Wiggins, MS, US
First noticed A/C problem June of 2108 had system recharged and went until July and experienced same problem. This time A/C in front and rear stopped working. Problem was confirmed by independent garage as well as GM dealership as a leak in the rear A/C lines. Both repair facilities mentioned that they had seen this corrosion issue before with the rear A/C line. I had the lines replaced to the tune of $855.00. In speaking with GM customer service they stated they had not seen the problem. I took this response up the GM ladder and they mentioned that car was out of warranty and once again denied that this A/C problem was an issue with the car. After purchasing 5 Chevrolet Tahoe's I was expecting an understanding response rather than my complaint being discounted. My dealership is excellent but now my trust in GM has been compromised and I feel that I am being forced to look at another manufacturer.
- Greg M., Grosse Pte., US
2015 Chevy Tahoe bought in Dec 2017, first hot day in April 2018 and AC does not work. Now reading all these AC issues, what a disgrace, very disappointed. Chevy wants 150 just to diagnose and notified me that I am right outside the warranty window. I will never buy another GM vehicle.
- Theresa D., Franklinville, NJ, US
AC went out during a hot day, luckily I had an extended warranty.
- Anthony D., Warner Robins, US
AC went out on our three year old Tahoe....There is a special coverage from Chevy on the condenser but not the compressor and they want $1300 to repair it. Not worth spending $60,000 on a vehicle that will have these kinds of issues after only three years. This is after having issues with our backup camera, rear dome light, exhaust sensors, etc. It looks like the AC is an issue that many people are having.
- Jeff L., Riversdie, US
AC went out in our 2015 Tahoe on an unusually hot day. The Chevy dealership quoted over $1300 for the repair - after googling and finding out that this was a common and known issue, the dealership agreed to do the repair for $550. Literally within 2 weeks of paying $550 out of pocket, we received a letter from GM for customer reimbursement, but oh, conveniently we are over the mileage.... and it doesn't stop there! Fast forward to June 2018, AC is out AGAIN! Again on an over 100 degree day, but this time with three kids in the car and no AC! Now its the compressor, but supposedly this is "unusual" and I'm sure it's unrelated (eye roll). Now another $1900 quote that the dealership will repair for $617 out of pocket.... this is a scam! GM is taking us all for a ride on their know defect! And to think, we were going to trade up to a Suburban. No thanks, GM! We won't be buying another GM product again and suggest you don't either. Seems the problem is complicated by the fact that the transmission cooling is run through the same system! Apparently you can't own a 3 year old car and expect that AC should still be working! Yes, we've now had our condenser replaced and 8 months later the compressor needs to be replaced!
- Jessica W., Fair Oaks, CA, US
July 2017 ac not working in Texas... $1,000 to fix... now less than 9 months later ac out again.... new condenser is under mech. warranty but may have to pay labor again at $600 and hope it's not the compressor...
Update from Apr 23, 2018: Had ac done today... second set of seals... my mech replaced seals and freon at no cost... not even the labor... yeahhhhh....
- Doris H., Terrell, TX, US
It happened last fall but after reading up, this appears to be a very common issue that should probably fall into the defective product recall. I was hoping a recall might happen before the summer but I guess not. Anytime I see a 2015 or newer Tahoe out I ask the driver if they have had problems. 75% say they had problems and did not realize it was such a common problem.
- Chris R., Cullman, AL, US
Ok, so after digging around I found a great many unhappy Chevy/GM customers unhappy as I am with their A/C issues! I now feel better I am not alone....yippy!
November 2017 I got a Recall letter in mail in regards to the A/C condenser/compressor/issues if recently learned is an epidemic. Great I thought, they will fix it! WRONG.... Unfortunately for me, I had the letter in a pile, as most of us do, I opened important stuff first. I got to that letter in January 2018... I own a 2105 Tahoe LT which I once loved!
Back in August 2017 I began having A/C issues all of a sudden. I had it looked at by my local mechanic who found the refrigerant to be low.... naturally he charged it up. Off I went with once again cold A/C. Well that lasted about a month, then repeated the process 3 more times until I was able to schedule time to take the POS in for further diagnosis. It was discovered like many of you, I not only have a leak in the condenser but one in the compressor as well. Awesome news.....
Alas come January I opened the recall letter which states (paraphrasing) 2015 and newer models have been found to have defective Condensers and "if under 60,000 miles and less than 5 years old it would be covered to take a look at. Well, I F'ed I figured as I had just broke 60K. Of course when i began the issue I was under the mileage. So I called the number on said recall and explained the situation and that I had receipts of said charges and miles, at that time, etc... Sorry, you are over the miles said the gentleman whom I could barely understand due to him speaking English with a terrible foreign accent.... I figured right, I/m F'ed.
He suggested bringing it in and having them diagnose the issue and If it is the condenser they will see what can be done in collaboration with the dealer. Fat chance.... Brought it in today, as time permitted me to completely waste my time today! Dealer service personnel advised it would cost approx. $135 just to diagnose the issue and then approx at least $1000 if it is the condenser to fix. Would the $135 be deducted from the repair i asked just for fun....NOPE! He also said if you are over 60K he can guarantee Chevy will not pay for it no matter what the guy on the phone told me.. GREAT I thought....
Well while I'm here, I also have a recall for an airbag issue.. No problem. I also have these damn dome lights flashing every time I break, signal right, left, etc.... I read it was a fault in circuit somewhere and could be remedied with a different bulb.... Can we put a bulb in there... NOPE, we'll need to replace all 3 domes, front, middle and back... approx $400.00... the bulbs can't be replaced he said.... That's funny, so what I read was incorrect I said? I'm not sure what you read sir (he was polite)... So I replied... So you mean to tell me if a light goes out the whole fixture needs to be replaced? yup he said... BS i said...
End of story: Airbag issue reprogrammed, my lights still flash, and I have no A/C.. FML! My SH-box ride went in clean and shiny and came out with mechanic or other finger prints all over the hood and front fender as well....icing on my Shi-cake...
Any recommendations or suggestions would be appreciated at this point !
- Paul C., Sunrise, US
This is the 2nd time that this Tahoe has had a major ac problem and lost all of the refrigerant. The first time happened right after warranty was out and was a failed refrigerant line.....at 40K miles and was $600. This time, the whole rear evaporator has failed just like others that I see online. I can't believe it. What a piece of junk AC system. I'm ready to trade it in on a Sequoya. I love the Tahoe ride and drive, but my 2000 Dodge Ram is much more reliable than this Tahoe. Two separate AC system failures! I'm over it.
- scott 3006, Sweetwater, US
My 3 year warranty was over but I only had 36,000 miles on the car. GM was nice enough to only charge me $300.00 for the repair. It was repaired August 20, 2019, and it is now July 24 (my birthday) and my present was that the air conditioner stopped working again. I believe it's a new problem. GM has put out a special coverage adjustment for 5 years or 60,000 miles, but guess what? I only have 40,000 miles but my 5 years was up in May.
I have an appointment with a dealership in August. I will let you know the results. This car listed for $70,000.00 dollars and the air conditioning has broken twice in 40,000 miles. Can this be real?
Thanks for listening.
- Richard P., Clayton, DE, US