Most of the problems can be fixed if not by a dealership then by someone else. This uncomfortable driver’s seat problem couldn’t be fixed by Chevrolet dealership or anyone else. Painful in the driver’s seat cannot make any trip pleasant. It ruins any kind of trips – short or long distance. The vehicle itself functions good but the driver’s seat. I think it is due to the vibrator – lane departure and blind spot warning.

First time when I went to the Chevrolet dealership service department, they found a bulletin on uncomfortable seat problem. So they followed the instruction on the bulletin and put both vibrators on their sideways to lower the height. After that try, on a long distance trip, the seat was still uncomfortable. It didn’t fix the problem. The service guy said that GM was aware of the problem. But they hadn’t come up with any solution to it yet. I asked them to replace the seat with the one that doesn’t have a vibrator. They said it’ll make electronic system malfunctioning, so they couldn’t do that as well. What is my option? I asked the service guy. He said probably the buy back program.

I have never had this kind of almost silly problem ever on any of my previous cars. This vehicle that cost me over $62K definitely has a design flaw. GM HQ doesn’t seem to care much about customers’ pain. After multiple attempts to contact them, I was told that they couldn’t do anything since the vehicle was functioning as was designed. I told them the design of the seat had a problem. It is functioning as was designed. That was the problem. They need to correct the design. But the guy offered me $500 accessory voucher since they couldn’t do anything for this problem. What a joke!

They are no longer at the service of people but only chasing money. They don’t care about customers. They are only focused on selling but taking care of customers after selling. Their customer care ends with selling. They look like they are taking care of customers after selling by doing customer survey by email and phone calls. I made my point on email survey and phone call conversations. But that was it. No more care. They want to hear what they like to hear. That’s it. What a company!

For the first couple months I thought maybe the seat trim on the right side of the driver seat was defective and causing an uncomfortable feeling. After some time I actually felt bruising on my right thigh and started feeling around the seat. You can easily feel when pressing on the seat some box shaped modules which are the vibrators for the lane departure and proximity sensors warning. The left side is O.K. they seem to have some give when you press down, however on the right side they are solid and after just minutes of driving this not only becomes obvious and uncomfortable but it down right hurts.

Both dealer (Rosner Chevrolet, Melbourne FL) and customer service have told me they can't do anything about it. Isn't this nice, to have a vehicle that with the options I have technically costs very close to $80 thousand and I can't sit in it for just 10 minutes. WOW! Shame on Chevrolet!

Update from Jun 5, 2016: Going on two years of owning this vehicle and still no resolution from Chevy. I think the part that makes the driver seat uncomfortable under the right thigh is actually part of the seat frame.