We purchased a brand new Chevy Tahoe in 2016. At the beginning of 2020, the paint on the hood and roof of the SUV started to show defects - swirls and now it looks absolutely terrible- it has worn down almost to the metal. It looks like the vehicle is over 20 years old. This is clearly defective paint. General Motors should pay for the hood and roof to be stripped and repainted. We called General Motors for assistance with the repair and they asked us to go to a local dealership to evaluate and submit a claim. We took our vehicle to Auto Nation in Greenacres, FL.
They acknowledged it was defective and said they had to send an estimate to General Motors for coverage. General Motors came back and offered to pay a measly 10% of the $2800 bill. This is not acceptable. An SUV that cost this much and is not even 4 years old, should not have the paint showing defects like it is. They need to take responsibility for this defect. We are hoping you can help us with this matter.
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We purchased a brand new Chevy Tahoe in 2016. At the beginning of 2020, the paint on the hood and roof of the SUV started to show defects - swirls and now it looks absolutely terrible- it has worn down almost to the metal. It looks like the vehicle is over 20 years old. This is clearly defective paint. General Motors should pay for the hood and roof to be stripped and repainted. We called General Motors for assistance with the repair and they asked us to go to a local dealership to evaluate and submit a claim. We took our vehicle to Auto Nation in Greenacres, FL.
They acknowledged it was defective and said they had to send an estimate to General Motors for coverage. General Motors came back and offered to pay a measly 10% of the $2800 bill. This is not acceptable. An SUV that cost this much and is not even 4 years old, should not have the paint showing defects like it is. They need to take responsibility for this defect. We are hoping you can help us with this matter.
- sschoen, Lake Worth, US