The contact owns a 2002 Chevrolet Tracker. While driving approximately 35 mph, the contact heard a loud popping noise, when he lost power steering making it difficult to control the vehicle. A private mechanic informed the contact that the cross member of the front suspension was corroded. The dealer was notified and informed the contact that they would be repair the cross member; however, the upper control arm was corroded and the warranty would not cover the procedure. The manufacturer was contacted and advised the contact to take the vehicle to the dealer for diagnostic testing. The current and failure mileages were 117,004.

- Danville, WV, USA

I have a 2002 Chevy Tracker which was having problems with vibration when braking vehicle. Took car to a Chevy dealership to request inspection and repair of the vibrating brakes with a front end alignment and requested an inspection of the engine due to engine cutoff during idling while braking at a stoplight. Mechanic failed to inspect or say anything about a possible defect of the front suspension crossmember rusting. GM sales manager and GM staff failed to inspect my Tracker or say anything to me about this known defect or the possible danger of the arm rusting and falling off. They failed to notify me by a letter and failed to notify me in person when I brought in my Tracker for a vibration problem with the brakes. They knowingly let me drive my car with this possible defect even after their mechanic failed to fix the front brakes which continued to vibrate when I drove away. Several months before this incident, GM has only mailed an offer letter to me offering a trade-in, but mentioning nothing about inspecting the defective crossmember or fixing it as part of their special program. Total irresponsibility from GM and their dealerships. NHTSA performed and recorded defect investigation of the Chevy Tracker. The NHTSA action number is EA06018. Summary includes, "in October 2007, GM initiated a special coverage program for all my 1999 through 2004 Chevrolet Tracker vehicles sold or currently registered in salt-belt states. The program extends the warranty coverage for front suspension crossmember corrosion to 10 years or 150,000 miles". since 2007, GM has failed to notify me of the 2007 special coverage program. GM again failed to notify me of this free inspection and repair program when I brought in my car to their dealership for inspection of a vibration problem with the brakes and engine, knowing the mileage on the Tracker and the knowing the my 2002. They charged me for front end alignment and for brake work which did not fix the problem.

- Indianapoliis, IN, USA

Received a letter from GM stating that my 2002 Chevy Tracker might have a corrosion problem with the front suspension cross member because it did not receive adequate corrosion protection. Corrosion may progress over time therefore causing the front lower control arm bracket to separate from the crossmember. I brought my car for the free inspection and found out my car did indeed have this problem. The letter states that the crossmember will be replaced at no charge. I was told by the shop manager that this would cost me between $1200 to $1500 and that GM will only cover the cost of the part ! I am puzzled"?? why should I have to pay any part of this ??? should GM be responsible for the entire bill ??"

- Valatie, NY, USA

Problems persist in front end alignment strong vibration in front end requiring me to pull over to the side of the road. Also there is a lose of acceleration pressing gas pedel does nothing the speed gradually drops. This problem is intermittent and there is no clear pattern of what may or may not cause the problem. Am in the process of taking it to 2nd dealership to figure out whats wrong. The first one did find out the reason my front end keeps pulling is because the rims are bent. My car has broken down twice in one year less than 3 months apart. This is the worst vehicle I have ever purchased and its still under warranty.

- Laurel, MD, USA

The front driver side tire was wearing excessively. As a result of a defect in the front end of the vehicle. Consumer had rotated front driver side tire twice, and they both wore out. The front driver side tire was the only tire wearing excessively. Ts dealership stated vehicle does not have a defect, but had offered to monitor vehicle and replace the front tire if the failure reoccurred after the next 5000 miles.

- Rehoboth, DE, USA