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I would never have bought this 2012 Chevy Traverse if I'd known I was going to be shelling out nearly $2500 to fix a steering pump issue a few years later! I've read multiple Chevy forum complaints, including GM's own customer service site and I can't believe GM has not recalled the pumps for 2012! It's just insane how much this repair is costing the consumer. Steering pump AND rack and pinion repairs.
GM is obviously aware that there is an issue with their steering pumps, (given the numerous complaints online about this issue), yet they do nothing to recall the problem for the 2012 models. This is a seriously dangerous issue and needs to be addressed. Some people have gotten a whole 10% discount from the dealer, but so what! So they charge you 10% more on the repair to compensate for the 10% discount. What a joke! Clearly, the dealer is aware of the problem or they wouldn't offer a token compensation to keep their customers happy! 10% discount doesn't cut it after having to spend the equivalent of a month's rent or mortgage payment to fix a faulty steering pump!
Perhaps everyone with this issue should call GM customer service and make an official complaint, then contact their State's Attorney General's office and file an official consumer complaint on the grounds of potential bodily injury and exorbitant repair costs. The squeaky wheel gets the oil...or a recall!
GM customer service 1-800-222-1020.
- Cheryl D.,
Silver spring, MARYLAND, United States
I thought my wife was crazy until I drove her Traverse. This truck is whirring and whining and steering at low speeds has become increasingly difficult. It is especially troublesome when trying to maneuver in parking lots.
- Robert G.,
New Milford, PA, US
According the Chevy dealership the steering gear was leaking and the upper strut mounts were creaking. The steering gear, both front struts, upper mounts and bearing plates had to be repaired, in addition to an alignment having to be performed. All in all the repairs were over $2500 parts and labor. I find it hard to believe that this is a common wear and tear issue. Warranty expired and I had to pay for the repair. I called GM, and they did an investigation and found no recalls or TSB's. This does appear to be an issue on multiple Chevy Traverse's, and Acadia's. This should be a recall. If it is a recall will GM reimburse those who have paid out of pocket. Just ridiculous that this would happen with less than 50K miles on a 4 year old car.
- Michael B.,
Sterling Heights, MI, US