10.0
really awful- Typical Repair Cost:
- No data
- Average Mileage:
- 14,650 miles
- Total Complaints:
- 2 complaints
Most common solutions:
- need to be made whole, new car, deposit back, expenses (1 reports)
- replace vehicle (1 reports)
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Drove my one year old 2015 Traverse 2.1 miles to work. Parked and within 15 mins it was on fire. Fire dpt was called in by strangers to put the fire out. I called GM and they say they can't help me, they can't do anything for me. Ameriprise Insurance says they are not in the business of fighting for their customers (me) and they just want to close the claim and wipe out the loan with GM. That's great! For GM. What about me? I put a $5,000 down deposit on this car, have made three car payments for a car I no longer have (It caught on fire!), had to rent a car in the meantime while everyone does their investigations (result = yeah, car burnt to the ground! and it's GM's fault. Thanks for that!). I had belongings in the car too which were listed to GM's rep, not much, typical stuff you leave in your car.
Nobody is doing a thing to help. We all know GM has had thousands of recalls for their 2016 Model, but who is to say mine isn't the same thing. The point is, I need to be made whole. I'm out a car for something I absolutely did not cause. Car was defected.
Now think about the ones that have actually died in their burning cars, or have badly injured. I wasn't but my car was PARKED and caught on fire, a new car. Seriously!
HELP!
Claudia
- Claudia R., Vienna, VA, US
Our 2015 Chevy Traverse caught on fire in the parking lot while we grocery shopped. A wire ignited behind the glove compartment, burned through the glove compartment and ignited the insurance papers within. These problems are starting to be recalled in Chevy Traverse vehicles and Chevrolet seems to be aware of this issue. Dealership seems reluctant to take full responsibility for this issue.
- colinrp, Kamloops, BC, Canada