10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 28,000 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
We bought a used vehicle from acadiana Mazda, lafayette la. About a week from having it the emergency brake light comes on. We bring it in, they say they can't find anything wrong so we take it back. The next week, the salesman gives us a call and says that they need to replace the windshield, after asking for a sales ticket for several days, they give us a sales ticket from the week before that says that they think the vehicle has a water leak. (service ticket is enclosed) I come home that night before bringing it in and I find rust dripping from the emergency brake, standing water under my flooring, rust / corrosion all over the bottom parts of the car. What is suspected by the car dealership is that the windshield wasn't sealed right and when it would rain it would come in from the windshield and drip down through the emergency brake. We figured there were 37 days of rain since they had it and all of that rain was going into the vehicle. I was not informed of this prior to buying the car. I tried to return it but they refused and wanted to fix it. That was just sealing the windshield, the brake sensor and replacing the flooring. I did not feel that was good enough. To avoid a legal battle and concerned for my family's safety, I traded it in. I believe there may be some electrical issues, and other concerns with the car that they will not fix so I am reporting this for someone else's safety. It may also have been flooded but that wasn't disclosed when the first owner traded it in but that is just speculation. Please investigate.
- Broussard, LA, USA
Enterprise rented me the Chevy Traverse. I experienced the problem when I was backing out of a parking area off a dirt road. I'd been waiting for the car behind me to back out so that I could back out. The car was stationary, weather sunny and warm, middle of the day. I turned on the ignition, had my foot on the brake, put it into reverse and next thing I knew I was hurtling backwards. It felt like being sucked backward and there was nothing I could do to stop it. I smashed into the car behind me and it was terrifying both for me and, I'm sure, for the guy behind me who suddenly had this SUV crashing into the front of his car. He thought his car was totaled. The insurance companies are handling it, but I told both my insurance company and enterprise that I thought the Traverse had surged. I did eventually drive the vehicle back home (avoiding reverse as much as possible), and noticed when the car was in cruise control mode that same surge-feeling in drive when going up a hill--like it was going way too fast. Later, I saw online a complaint of a similar thing (reverse surge) happening with a 2009 Traverse. I don't think this car should be on the road, and the people handling the claim for enterprise say that it's not (which is good), but they just warned me that if their inspection doesn't show a problem with the vehicle, I could be liable for expenses since it has been pulled from their fleet. At this point, I've been waiting close to a month for this inspection, at which I was told I could be present, to be scheduled. Notes: I don't know exactly what the problem was so I checked each box that seemed likely. Also, only the other vehicle was towed.
- Brooktondale, NY, USA
- California, KY, USA