We have been loyal customers with Jack Maxton Chevrolet for over 15 years! In fact I always bragged about their service department being #1 but, with the most recent purchase my husband & I made with salesman Funk we are very disappointed with having to return with our brand new vehicle(2016 Chevrolet Traverse) 2 days after purchasing it to have to already have service on for condensation in tail light on drivers side as well as speaker in rear on same side not working! So now we have to do without the use of our brand new car & the free onstar services from Friday til Tuesday evening. The rental they put us in has none of these services. Mr. Funk calls & tells us our vehicle is ready on Tuesday but we get there & when we get ready to get in our car I notice the panel they removed in the rear to fix speaker which they said was never connected at the factory is laying in the back seat. Now we have to wait for Mr. Funk to take vehicle back to service to have them put it on saying I'm sorry I should have checked it before I called you! Then one day after picking up our car we find that condensation is not only in tail light on drivers side again but in tail light on passenger side as well. We call & now ask to speak to the new car sales manager but call went directly to a recording on which we left a message. After not getting a response we then called Chevrolet Headquarters on March 23rd & made a complaint & received a complaint number & also spoke with an officer by the name of Jame's told him of our concerns which he assured us that someone from Maxton (ROBERT OR JEFFERY)would be contacting us within 24 to 48 hour's I told him I hope so cause we had plans to be in N.Y. for Easter for a month. Unfortunately no one contacted us so we missed being in NY for Easter! On this past Monday James called us & asked had anyone contacted us when we said no to which he seemed to be shocked & then stated he was going to call them & get right back to us. It's now Wednesday we haven't heard from James(Headquarter) nor Robert or Jeffery of(Jack Maxton) our holiday was ruined to say the least!! We feel like instead of them causing us an inconvenience of driving 30 miles there & back(gas & time) for a vehicle which is brand new they should just replace it with one that does not have these issues. Of course the condensation does not stay so by the time we can get car to dealer is gone!! But we made pictures & video. This was to be a second vehicle for us we were planning on also purchasing a Chevy Suburban but after this we are done with Chevrolet & will change to Lincoln or another type vehicle for our next purchase! FORWARD TO HJNICHOLSON@CRIMSON.UA.E… Read less

Well it now seem's as though we'll miss our God daughter's christianing on 4/10/16 in New York because it seem's as though Jame's (who was to get back to me on Monday 3/27/16 number 866-790-5700 EXT: 591-3683 )has now disappeared!! It is now 4/1/16 Friday & we've not heard from him nor Jeffery or Robert!! Don't want to leave for extended vacation in a brand new car with issue's. This is really inconvenience for us. You know they always say bring the vehicle in when you have the problem again but it happened after they were closed the condensation will be gone a day later but we do have video & photo's of problem. If they treat a customers such as us who has had a relationship for over 15 years with them how do you expect them to treat new customers!! Wish we'd read some of these reviews prior to purchasing our new vehicle Anyone with some good legal advice!!!

Update from Apr 14, 2016: Chevrolett replaced both lights we did not receive a work order but did receive a 6 page document IDL4375388 when our vehicle was returned explaining how replacing the lights still may not solve the issue & how it is normal to have condensation due to air inside the lamp assembly, through atmospheric changes reaching dew point. This should have been pointed out prior to us purchasing this vehicle not after so even though they gave us a $50.00 gas card we are still very unhappy knowing this may not solve the issue on a brand new car. I will scan the explanation they sent to us & send it. This is the 2nd time replacing the light on drivers side(tail light)

Update from May 9, 2016: TAIL LIGHTS HAVE NOW BEEN REPLACED TWICE ALREADY LAST TIME DONE BEGINNING OF APRIL. ON MAY 6TH, 2016 CONDENSATION IN BOTH NEW TAIL LIGHTS ONCE AGAIN(WE HAVE VIDEO & PHOTOS). CALLED SALESMAN DANIEL FUNK TODAY TO INFORM HIM OF THIS & TO ALSO LET HIM KNOW WE NEVER RECIEVED THE WORK ORDER HE SAID HE'D MAIL US WHEN HE DELIVERED OUR VEHICLE OVER A MONTH AGO(REPLACED LIGHTS 2ND TIME). ASK IF HE COULD E-MAIL WORK ORDER HIS ANSWER WAS(I'LL TRY BUT I'M NOT GOOD WITH TECHNICAL STUFF & IF I CAN'T EMAIL WORK ORDER WILL SEND IN THE MAIL)ONCE AGAIN. ALSO ASKED IF WE SHOULD BRING VEHICLE BACK IN AGAIN HE STATES HE DON'T KNOW ABOUT THAT ITHER & WILL HAVE TO SPEAK WITH HIS MANAGER BUT, THAT HE DON'T THINK THEY'LL KEEP REPLACING THE LIGHTS, I GUESS HE'LL GET BACK TO US ON IT. THEY'VE NOT BEEN GOOD AT GETTING BACK UNTIL YOU CONTACT SEVERAL PEOPLE NOT EVEN AT THERE GM HEADQUARTERS.