5.7

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
15,055 miles

About These NHTSA Complaints:

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problem #4

Oct 122017

Trax

  • miles
Interior lights dim on star doesn't work radio doesn't work and no sound chimes for blinkers or sensors. Key gets very hot.

- Clarksville, AR, USA

problem #3

May 072019

Trax

  • 60,000 miles
Takata recall my ties kelp inflating my sensor was stuck my steering was off when I tried to turn on a city street my inside of my car start pilling

- Florissant, MO, USA

problem #2

Jun 202016

Trax

  • 20 miles
My mom purchased a 2016 Chevy Trax for me at Chevrolet of homewood, 18033 S. halsted, homewood, il on 6/13/16 under her name. Within the 1st week of purchase the brakes began squeaking while in motion. After the 2nd week the brakes began squeaking loudly as onlookers responded to the noise they say were coming from the back brakes. I took the car to Chevrolet of homewood on July 7, 2016 for brake inspection. Service test drove the vehicle, heard the noise from brakes but said it was normal. On 7/10/16, the brakes were squeaking so badly I took my car to Firestone on elston & addison in Chicago, for a vehicle inspection. Firestone noted the brakes were squeaking & told me to take the Trax back to the dealer as the brakes were squeaking all the time. I emailed CEO mary barra on 7/22/16 to complain & she set me up with antoinette baker under case# 8-2249264993, who worked with me until 7/27/16, & without notice turned me on to GM's legal nicole rodella. On 10/27/16 @ 11:03am nicole rodella, called to inform me that GM was gathering information from dealer to determine my claim & she would call me in a few days. On 11/15/16, nicole called telling me she needed an affidavit from my mom to further discuss my complaint. I asked to speak to her supervisor. GM's Ms. Barber (supv.) told me my mom needed to sign an affidavit for them to deal with me re: The complaint, although both names are on GM's paperwork. I sent barber dealer paperwork with both names of me and mom, & barbara said that was not enough on 11/15/16. Barber told me she would have nichole get paperwork from dealer & call me back on 11/16/16 & never did. I called barber back on 11/16/16, left message & she has not responded. Attached is sound of brakes. I am requesting to be put in a new vehicle or that GM pay off Trax immediately.

- Chicago, IL, USA

problem #1

Nov 202016

Trax

  • 200 miles
I bought a brand new 2016 Chevy Trax on 10/31/16. One week later, I went into the garage, got into my new car which stated right away but I had no dashboard lights so I had no idea what speed I was traveling. I had no radio or rear camera back up. I had no onstar service or telephone service. The only thing that worked was my heater. When I turned my turn signal on to make a turn I couldn't hear it clicking but could see the reflection of the flashing front turn signal light on the bumper in front of me as well as my headlights shining on the car in front of me. Everything on the inside was dark except the lights on the heater/ac unit and the heater worked fine. Since then, I have gone into my garage on three more occasions to drive my new 2016 Chevy Trax only to find the same problem - no electrical system. The second time it happened, was 11/20/16, 2 weeks after the first time. I drove to and from my house to a local restaurant about 5 miles away for dinner with no dashboard lights, onstar service, back up camera, radio or phone service. After we got home that evening I kept checking my car to see if it was working yet and several hours later the lights finally came on when I opened the driver's door. The 3rd time was on 12./10/16 and my friend who I drove from my house about 3 miles to pick up recorded me driving the Trax without the dashboard lights, etc working. We made a right turn at the end of his street and everything lit up and started working again. The 4th time was on 12/24/16 two days after the dealership I bought the Trax at supposedly "fixed" it. I've had 3 service calls at 2 Chevy dealers and the problem is still not fixed. There is no rhyme or reason as to when it is not going to work and no one thing or time frame as to when it decides it is going to work again.

- Hanover, PA, USA