10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
22,808 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #19

Oct 202023

Trax

  • miles
Cable that controls thermostat to temp knob in car broke and gears that run system stripped.

- Homer City, PA, USA

problem #18

Sep 142023

Trax

  • miles
The Blower Motor Resistor and Harness are faulty causing smoking and short circuit instead of blowing a fuse. Im afraid this could cause the car to catch on fire. I opened the area where the resistor is located and the equipment reads "MADE IN JAPAN". This makes me concerned that there may be other areas of the electrical system that have not been tested properly for safety.

- Castle Rock, Colorado 80104, U, CO, USA

problem #17

May 262023

Trax

  • miles
Ac has been repair many times but still blowing out and not working

- Thonotoassa , FL, USA

problem #16

Feb 132023

Trax

  • miles
Resistor and resistor harness for HVAC continuously fail. About to be on fourth repair as they continue to short out and begin to melt, almost catching fire. Confirmed by dealer previously that it had shorted it out and melted the wiring harness to the resistor. Only symptom prior to failure is smelling hot and then it abruptly shorts out and shuts off and produces small bit of smoke.

- Lykens, PA, USA

problem #15

Nov 202022

Trax

  • miles
2017 Chevrolet Trax mileage 35,703 November 20, 2022 ( second incident)while driving 50 mph on a highway, I lost power steering, acceleration, and dashboard instruments( speedometer & tach) failed. Dashboard message advised of loss of power steering. I was able to drive about one mile before I could safely pull to the side of the road and after stopping the issue resolved itself but check engine light came on but turned off within a 24 hour period. Later found out my son had experienced the same issue with my car one month earlier. December 6 th- Took it to dealer who could not replicate the problem and was unable to provide explanation or solution. This was a frightening safety issue- luckily there was not a lot of traffic when the problem occurred. I am very concerned about driving this car and having this happen again.

- Warwick , NY, USA

problem #14

Oct 062020

Trax

  • miles
I bought this car from carvana in late July 2020not knowing that the car had an electrical problem. The check engine light came on in September 2020. I bought the car in and i was told a ground needed to be replaced. I got the car fixed and the check engine light ended up turning off. I ended up getting into a car accident in October 2020 because the car was still giving trouble. After getting the car fixed from the accident the check engine light has not come off no matter what repairs are done on the car.the car has been in the shop ever since and carvana won-€™t take the car back. I have all the documentation (invoices and police reports and insurance claims) since getting the car.

- Bronx, NY, USA

problem #13

Apr 142021

Trax

  • miles
Multiple warning lights came on. Check engine, stabilatrak among others. Car got hard to steer and lost power. Very dangerous while driving on a highway. Pulled into a local repair shop because vehicle was unsafe to drive. They ran a diagnostic test and couldn't find anything. They said take it to a dealer. Barely Made it to the dealer. Left car. They said it was fixed. Happened again within a week. Took it back. They had the car for about 4 weeks. They fixed it. Ran fine until Sunday June 27 and did the same thing. Got it home. Had to drive very slow. It is now at the dealer again. This seems to be a problem with this vehicle as seen by researching the symptoms. The fact that it is so dangerous should make this a recall,

- Owings Mills, MD, USA

problem #12

Apr 122021

Trax

  • 63,000 miles
I drove my Trax yesterday with no problems whatsoever, this morning I get into my vehicle at home, start the car and within two minutes, its full of smoke coming from under the hood, the engine light comes on and the front of the Trax starts making horrible noises and shaking. I turn the car off and let it sit for a few minutes, try to start it up again and it will not turn over. There are no fluids on the ground, no wiring that I could see undone, not sure on what the problem is. I do have it being towed to a certified dealership to get it looked at and praying fixed.

- Morse, LA, USA

problem #11

Jan 042021

Trax

  • 65,000 miles
On Jan, 4th, 2021 about 9am my 2017 Chevy Trax died on the interstate. The service power steering light came on car just quit. I managed to pull over on the side of the road. Tried to restart it with no luck. Had it towed to engall' S auto shop in New Jersey.as I was an hour away from home. Rented a car so I could get home. The next day engels call said the ECM is dead. Had the Trax towed to motion Chevy delearship. They confirmed that the ECM needed replaced.. ordered the ECM 0N the 5th and replaced on the7th. The servvice guy calls me and tells me that the module in the steering column is bad and have to change the whole column.. the service then said that the ECM was covered by extended warranty, but the column would have to be paid out of pocket..$1,235. When I called Chevy customer service they said that they pay $88 of the bill...with all of the complaints how is this not a recall issue"??????"

- Philadelphia, PA, USA

problem #10

Nov 052020

Trax

  • 21,700 miles
My air conditioning compressor had a defective seal and the compressor was un repairable.the vehicle had only had less than 22,000 miles on the odometer.I didn't have warranty coverage for this.the seal should not have failed so early.my car was up on a lift in auto repair shop when this was discovered.

- Hyde Park, MA, USA

problem #9

Jan 262020

Trax

  • 118,000 miles
While driving down the interstate going 75 mph my doors keep locking and unlocking as well as the theft alarm going off. The theft alarm is going off every 5 minutes. We have tried unhooking the battery to reset but this did not work.

- Carmicheals, PA, USA

problem #8

Nov 082019

Trax

  • 42,000 miles
As I was driving all the lights and pictures started to flash on the dash board. The car wheel didnt want to turn and hot very hard to steer. The service engine light keeps flashing on and off. Its riding crazy. It was in motion.

- St. Louis, MO, USA

problem #7

Jul 222019

Trax

  • 5,000 miles
On three separate occasions, I went to my Chevrolet store and told them about how my gas gauge was not working correctly. I would fill my Trax up, and instead of it moving to full, the gauge stayed at 1/2 tank. I never knew what the correct level of gas was in my vehicle. I even took pictures of the levels before and after the fill up, but they laughed it off, 3 times and said there were not any codes coming up, so it was okay. The 4th time I went, another company bought out the prior owner and said he had to replace the module. It had worked for a few months but it is still doing the same thing. So I don't think the module was the answer. My car has driven very roughly since I bought it and when they drive it, I am told they can't replicate the issue and I am sent home.

- Uniontown, PA, USA

problem #6

Sep 162019

Trax

  • 107,000 miles
Car just lost power then service light came on telling me about power steering..car wont crank or do nothing...towed to dealership ordered so ething electrcal ckst 8lo.oo dollars..now power S steering not working again car was moving everything shut down

- Brookeland, TX, USA

problem #5

Nov 232018

Trax

  • 9,591 miles
Vehicle was at highway speed when systems began to fail and vehicle abruptly lost acceleration. Warning lights and messages began to appear abruptly without warning. RPM, and mph digital dial/ number jumped to 0 and back up to a random speed and then back down to 0. accelerator pedal did not have any bearing on speed control. Uncontrolled stalling at highway speed without any warning. Vehicle was driven off active roadway at next available exit and parked. Vehicle maintained error codes. Dealer contacted for tow. After waiting for tow and engine off, all error codes cleared. Driven to dealer and currently in service. Vehicle fairly new and repair under warranty. Problem uncertain but technician pointed to a grounding problem. Error lights during incident: Power steering warning light (steady on), tcs/stabilitrak warning light (steady on) and check engine light (steady on). Plus, vehicle service messages: Service power steering and service stabilitrak. I have taken pictures of the instrument cluster. Cluster errors began around 13:42 est and cleared around 15:42 est after parking and cutting engine off for some time (maybe 20 minutes) then restarting. Also, '.' in place of 'P' in bottom right corner next to odometer reading. Also, after initially parking and the first restart, power steering seemed completely inactive.

- Fresh Meadows, NY, USA

problem #4

Oct 312017

Trax

  • miles
This car is been having problems since months of me buying it frustrated just beacause have to be alot in the dealer and long hours waiting

- Cayey, PR, USA

problem #3

Oct 252018

Trax

  • miles
This will be the third time in 6 months that the car has had to be taken in to the dealership. It displays power steering error, engine light come on and car with drop speed with no warning. It also losses the power steering. It will then start up fine and run, but this time the engine light is remaining on. Has happened in the warm and cold weather and after a long drive and a short drive. Not sure why there are no other reports of this happening. It has happened when driving at 45 miles and this last time when trying to start it to leave my house. Very scary to have your child driving this to and from school.

- Warren, MI, USA

problem #2

Jan 012018

Trax

  • 2,000 miles
When first purchased this car I had it for a month and when connected to bluetooth I couldn't hear the other party and other party would hear loud noises I took it in to diagnose and they said it was fine. Not the case continued to happen to this day. About 3 months into buying it when starting it delayed as if I had a couple years old car I think the starter is warning me it is going to give me problems. Also when braking is doesn't stop as if I had a new car it delays and I have almost crashed a couple times in serious traffic it has breaks as if it was an old car

- Moreno Valley, CA, USA

problem #1

Feb 262017

Trax

  • 65 miles
The vehicle's shifter console does not illuminate at night, leaving one to guess what function they are in (park, reverse, drive). A very tiny notification is on the electronic dashboard, but if that fails, then there is no way of knowing what function the vehicle is in. Chevy says that the feature is standard, yet admitted that they left out of some 2017 Trax vehicles. The shifter console does not illuminate regardless of whether your headlights are on or off. Chevy has been made aware of this issue and informed that it is too expensive to fix the defect.

- Clifton, NJ, USA