10.0

really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
7,754 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #8

Jul 122021

Trax

  • miles
I'm having a problem with my catalyst converter in my vechiclw the dealership is on back order and the parts departments at the muffler shops here in Atlanta, ga won't order them because they said it's an consistent problem with these cars! So I'm stuck paying a car note on a car I can't even get an emissions for because of this issue! My radio also blanks out and I'm unable to turn the volume up or down even sometimes I'm unable to listen to my radio in my car when will this matter be recalled and took care of?

- Forest Park, GA, USA

problem #7

Jul 012022

Trax

  • miles
I was driving on 95 N and out of the clear blue, my car began to smoke. There was no warning lights on the dashboard that indicated that I needed to check the oil or engine, etc. I pulled over, taking the nearest exit to a gas station.As I turned into the gas station, I heard a loud popping sound. My husband and I looked under the hood and discovered the engine was on fire. My husband and gas station attendant helped get rid of the fire by using a fire extinguisher. My mother and stepdaughter were in the car at the time. While the fire was being extinguished, we ran away from the car and called 911. An auto mechanic discovered the transfer case was broken and thus, empty.

- Hyattsville , MD, USA

problem #6

Jun 132022

Trax

  • miles
Air conditioning compressor failed, took to a GM dealership service center and was informed that the AC compressor failed at a weld joint, most likely due to an improper weld. This happened during the intense heat wave this summer (Tennessee Summer 2022) and my air conditioning failed, causing incredibly hot climate conditions in the car, which I had no substitute that I could drive during 100 degree weather. Symptoms had occurred previously, beginning as soon as I purchased the vehicle (but did not realize it was a symptom until the unit went out.) I smelled a chemical smell anytime the air conditioner was running and just believed it to be a normal occurrence, as well as any time I went a long distance using the ac, it would stop working. I brought this to a dealership but they were unable to recreate the problem due to the length of time that it took for the problem to occur while driving, so was never completely investigated. The air conditioning completely failed on a long distance drive from Memphis, TN, to Houston, TX.

- Memphis, TN, USA

problem #5

Jan 112022

Trax

  • 55,000 miles
The contact owns a 2019 Chevrolet Trax. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing a blanket for the front of the vehicle but was not repaired. The manufacturer was informed of the failure and informed the contact that they were unable to assist. The failure mileage was approximately 55,000.

- Milton, IL, USA

problem #4

Oct 022020

Trax

  • 220 miles
The tires have a manufacture defect on them causing abnormal wear, tires are new and when I took car back to dealer they refuse to change them. I refuse to buy another set due to I should not have to on a car that I really didn't want. The engine is not powerful enough to maintain a speed at 70mph it surges

- Big Lake, MN, USA

problem #3

Mar 152020

Trax 4-cyl

  • miles
I noticed that my exhaust smelled strongly of hydrocarbons so I examined and photographed the dip stick and the crank case oil was a dark brown and smelled of gasoline. The Trax has 3245 miles on the odometer and may have had waste oil dumped in it while my wife and I were asleep in our home with a gas port.. there are signs on the local highways of engine failure spewing oil on the asphalt and weakening the newly paved roads.

- Cincinnati, OH, USA

problem #2

Dec 102019

Trax

  • 6,509 miles
Car was bought brand new and had a manufacturing defect of the automatic transmission fluid coolant lines leaking, to the point that the car would not go forward or backwards, this problem was fixed under warranty, and also the car will surge forward at operating temperature, making it hard to stop at red lights, and in panic stops, like my son had recently causing a minor parking lot accident, while the car was moving at a very low speed.

- Rome, GA, USA

problem #1

Feb 152019

Trax

  • 300 miles
The contact owns a 2019 Chevrolet Trax. The contact received a recall notice for NHTSA campaign number: 19V312000 (suspension). Ganley Chevrolet (13865 brook park rd, brook park, oh 44142, (216) 586-5804) stated that the part was not available and would be ordered in July of 2019. The dealer stated that they would call the contact back, but never did. The contact also stated that the heating and cooling components would not function properly and it took an excessive amount of time to cool or heat the vehicle. Also, the accessories would not charge her devices. The manufacturer was not notified. The vehicle was not diagnosed or repaired. The failure mileage was 300.

- Cleveland, OH, USA