I am the owner of a 1997 Venture Chevrolet van that I purchased in may of 1997. I have several concerns after reviewing your web site. First, I just charged on my credit card almost $2,000 (December 2003) to fix the rack and pinion steering and to replace the power steering pump. There was a recall in November 2002 that I was not notified for the rack and pinion. Second, I have just learned that there is a recall related to the power pump steering. It is not by chance that both of these items have malfunctioned on my vehicle. I have experienced the exertion on more pressure to make turns and this is some of the issues that are related to the recall. I can not give a specific date of the incidents when the issues first started but it is fair to say it started sometime in 2003. What procedures should I follow to get these charges taken off of my credit card? since I paid for or is charged to my credit card, I can not get the repairs free. If you would like to have a copy of bills - please let me know. Also, I had an issue with the leaking of break fluid in 2001. After viewing your web site it appears that this could have been caused by another defect. I do not think it is just by chance the three major repairs that I have paid for on my vehicle are recalls from your organization.

- Elkridge, MD, USA