The car was stationary at a red light on a city street, then randomly the passenger headrest air bag deployed. The headrest exploded on the back of the passengers head and neck. The driver headrest air bag and all other air bag/ safety features appear to be intact and did not deploy.

- St. Paul, IN, USA

The passenger side active headrest restraint (ahr) deployed despite the car being parked and unoccupied. The headrest was poorly manufactured as a plastic piece inside the headrest cracked and therefore jolted forward the headrest on it's own. The car was otherwise in good condition but the faulty headrest presents a major safety hazard as it could deploy while driving down the road or could have caused neck/head trauma if a passenger had been in the car.

- Louisville, KY, USA

While driving the vehicle on a city street the drivers side headrest deployed without warning or external force from a collision, and forcefully hit me in the back of the head. Consumer had a whiplash and has contacted the manufacturer.

- Rancho Cordova, CA, USA

My car was parked and as I was entering my car in the drivers seat and leaned my back against the seat to adjust my position in the car seat, the headrest airbag deployed. I went to the dealership the next day to be told the part was discontinued and not covered by my warranty and could not be removed as was a safety issue, so I had to put zip strips on it so I was able to drive the vehicle and I have been unable to find the part to have it replaced.

- Ludlow, VT, USA

My Chrysler 200's headrest "safety feature" exploded into the back of my head as the vehicle was stationary. This was enough force to stun and concuss me, I am concerned this will happen while the vehicle is moving causing a deadly accident.

- Sweet Springs, MO, USA

The headrest on drivers side has deployed twice in 7 yrs without an accident involved.

- Humble, TX, USA

The contact owns a 2013 Chrysler 200. The contact stated that while stationary with the engine idling, the front passenger side headrest impact unit deployed independently. The vehicle was not involved in a crash. No injuries were reported. The cause of the failure was not determined. The local dealer arrigo Dodge located at (2250 state rd. 7, margate fl. 33063) was notified of the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 85,000.

- Coconut Creek,, FL, USA

While sitting in my car in a parking lot, with the engine running and the car in park, the driver headrest popped open and struck the back of my head.

- Hot Springs Village, AR, USA

Headrest popped out while driving

- Durham, NC, USA

While I was sitting in my parked vehicle, engine off, leaning towards the center of the car to adjust something the headrest of the driver's seat deployed unexpectedly. It is unable to be re-attached, and I found a small piece of broken plastic in the rear seat that hadn't been there before. Having looked at recall information and other incident reports, I believe this to be in the same category of some other complaints regarding headrest failures. I will be contacting my dealer to get this repaired. I bought the car new in 2013.

- Austin, IN, USA

Driver seat headrest deployed while driving on smooth highway surface at 70mph making a large noise and hitting hard the back of driver's head. There were no lights or indication of problems on the dash board. After I examined the headrest the plastic holding the metal bar had deteriorated so that the bar could not be placed back in its original spot, and the bar was found in the clamp below. The clamp was still locked. The headrest could not be reset since the plastic was broken. The headrest in this vehicle has had 3 recalls for not deploying in an accident and all have been serviced on this vehicle. This vehicle has never been in an accident and has had no reason to deploy. The force when deploying can cause neck or head injuries to the occupant and therefore this is a safety hazard. The company would not cover replacement and the total cost to replace the headrest and install came to $730. After discounted with a coupon for 12%.

- Novi, MI, USA

At approximately 3:10pm on 8/29/19, the car was on and in park with the ac turned on, as my son in law was placing his 33-month baby in the car seat, located behind the drivers seat. My son in law sat down in the driver seat and was pulling his feet into the vehicle when he heard a loud blast and felt the seat headrest explode against his neck and back. He states he may have blacked out for an undetermined time. Although he was disoriented, he then turned around in the seat to check on his son, who was crying. He noted that the headrest was split apart. No notation of any dust or particles were noted. He then drove the vehicle home and parked it in the driveway at our home. My son in law had bad headaches that night, so I encouraged him to go to the emergency room to be checked. The er physician felt that he did have a concussion and gave him instructions on care post-concussion. Chrysler is sending a technician to check the car. I have signed an agreement that allows them to review the orc (occupant restraint controller) and the edr (event data record) and to share this information with the NHTSA. This car was purchased in may or June 2016 from carmax in austin Texas and has been in for all recalls since that time. There is one recent recall that has not been completed due to waiting for texan Chrysler/Dodge to get the part and call me. Please let me know if any further information is needed from me. I am very concerned that this could have caused a collision or worse and injured my family. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Porter, TX, USA

"takata recall" my front passenger headrest opened up and can not be put back together. I came out to get in and it was open. Took it to dealer and they said it would cost over $400 to replace. The car was setting still.

- Springfield, KY, USA

On August 20th I noticed the headrest on the front passenger seat had deployed. The headrest mechanism deployed while the vehicle was parked. I noticed several small pieces of black plastic on the front passenger seat. Upon examining the headrest, I saw that the plastic which was supposed to hold a spring mechanism had failed. The active head restraint was allegedly fixed during an earlier Chrysler recall, as there were issues with the arh not deploying. It now appears that the fix may be calibrated too sensitive and the ahr deploys with no trigger event. My Chrysler 200 had 51,000 miles when this occurred; it is still cover by a platinum service contract although the dealer is balking at allowing the repair under warranty. The defective headrest is still installed in the car. I am contacting Chrysler to make the needed repairs as well.

- Overland Park, KS, USA

Driver's head restraint was activated without cause. Dealer replacement costs $390, not including service and installation charges. Vehicle was parked in an area outside a meeting place and there is no visible damage.

- Charlton, NY, USA

The contact owns a 2013 Chrysler 200. While driving 30 mph, the contact and his spouse were involved in a crash with another vehicle. The air bags did not deploy. The contact's wife sustained severe whiplash, and injuries to the back and head. The contact injured his chest on the steering wheel. Medical attention was received. A police report was filed. The vehicle was towed to an independent mechanic where a new grill, bumper, paint and doors were added. The contact stated that the crash was related to NHTSA campaign number: 16V668000 (seats and air bags). The VIN was included in the recall. The dealer and manufacturer were not contacted. The failure mileage was 46,066.

- Coatsville, PA, USA

While sitting in the parked vehicle at a gas station, the headrest pop open banging my head against the back of the headrest causing my head to hurt for hours. Unfortunately, I've been unable to fix this problem on my own.

- Rock Hill, SC, USA

I was a front seat passenger in a Chrysler 200 2013. We were on a city street going approximately 35mph. The passenger side headrest deployed without warning causing a violent jolt and injuries to myself. There was nothing that would have caused it to deploy. The road was smooth..no pot holes. Nothing hit the car. Speed was not a factor. Weather was not a factor. It was sudden, loud and abrupt.

- St Petersburg, FL, USA

In the heat of summer the drivers seat headrest anti whiplash restraint deployed

- West Palm Beach, FL, USA

I was driving down a city street at a speed of 25 mph and my head restraint deployed. I was extremely startled by this. Please be careful because this is extremely dangerous. This incident left me sore in the back of the head. I'm not sure what caused the head rest to deploy.

- Chicago, IL, USA