10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
16 / 0
Average Mileage:
55,498 miles

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« Read the previous 20 complaints

problem #13

Jun 062018

200

  • 54,000 miles
I parked in my driveway. When I exited the vehicle I heard a loud noise and say the driver headrest pop up and split apart disclosing the internal mechanism. I was fortunate not to be driving when this occurred. I have found at least 16 complaints concerning this problem on the internet and I'm amazed that there has not been a recall. I fear that the passenger headrest will pop and injure my passenger.

- Hudson, FL, USA

problem #12

May 262018

200

  • 60,000 miles
The contact owns a 2013 Chrysler 200. While the vehicle was at a stop, the front driver's side headrest air bags exploded without warning or impact. The dealer was not notified. The manufacturer was made aware of the failure and stated that there was no recall. The manufacturer promised to investigate the matter, but did not get back with the contact. The contact sustained minor injuries that did not require medical attention. The vehicle was not repaired. The failure mileage was approximately 60,000.

- Halethorpe, MD, USA

problem #11

Mar 192018

200

  • 96,569 miles
The contact owns a 2013 Chrysler 200. While the vehicle was parked, the active head rest deployed. There were no injuries. The vehicle was taken to carlock Chrysler Dodge Jeep Ram of tuscaloosa (550 skyland blvd E, tuscaloosa, al 35405, (205) 759-4421) to be diagnosed. The contact was not provided information as to the cause of the deployment. The vehicle was currently being repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 96,569.

- Tuscaloosa, AL, USA

problem #10

Dec 022016

200 4-cyl

  • 89,000 miles
I WAS DRIVING ON THE FREEWAY WHEN I NOTICED SMOKE COMING FROM UNDERNEATH MY HOOD AND THE SAME TIME MY CAR WAS LOOSING POWER I GLANCED AT MY WARNING LIGHTS IN WHICH THERE WAS NO WARNING INDICATION THAT MY CAR WAS HOT NOR DID THE ENGINE LIGHT APPEARED. I FINALLY PULLED TO THE SIDE OF THE FREEWAY ALMOST CAUSING A PILEUP WITH A BIG RIG I PROCEEDED TO OPEN THE HOOD WHEN I NOTICED OIL THROUGHOUT THE ENGINE I TAKE IT TO THE DEALERSHIP IN WHICH THEY CONTACTED THE WARRANTY DEPT IN WHICH THE CAR WAS STILL UNDER WARRANTY.MY CAR SAT AT THE DEALERSHIP FOR APPROXIMATELY 60 TO 90 DAYS THE WARRANTY DEPT WANTED VARIOUS PIC OF THE ENGINE A DIANOGSTIC TEST WAS PERFORMED THE OUTCOME WAS EVERYTHING WAS PROPERLY RUNNING THE DEALER SHIP FOUND A PISTON RING THAT CAME OFF THE PISTON AND A NEW ENGINE HAD TO BE PUT IN THAT'S WHEN THE WARRANTY DEPT DENIED MY CLAIM STATING IT WAS MY FAULT BECAUSE I CHANGED MY OIL IN WHICH I DID AT LEAST 4 TO5 TIMES A DAY I MAILED THEM PROOF OF MY PURCHASES OF THE OIL SUPPLIES I BOUGHT BUT WAS STILL DENIED THE CAR DEALERSHIP TOOK IT UPON THEMSELVES TO PAYOFF THE REMAINING BALANCE OF 10000 BECAUSE I COULDN'T AFFORD TO BUY A NEW ENGINE WHICH WAS UNDER WARRANTY CAN YOU PLEASE ASSIST ME THE CAR DEALERSHIP HAS BEEN AVOIDING ME AS WELL AS MY PHONE CALLS IAM A SPORTS OFFICIAL IN WHICH I LOST ALOT OF WORK DUE TO NO TRANSPORTATION [XXX] THANK YOU FOR YOUR TIME. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- West Sacramento, CA, USA

problem #9

Sep 132015

200

  • miles
Takata recall. The contact owns a 2013 Chrysler 200. The contact received notification of NHTSA campaign numbers: 16V668000 (seat belts, air bags) and 17V640000 (air bags, seats). The parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The dealer was contacted (nichols Chrysler Dodge in burlington, nc, 336- 229-6901) and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.

- Burlington, NC, USA

problem #8

Nov 012017

200

  • 65,000 miles
Takata recall the airbag in the headrest is showing it is not working on the dash. Was told it is not on the recall list and will cost $500 to replace. This notification is on all the time. Nothing had happened yet but I am concerned it could if the airbag is not replaced.

- West Bloomfield, MI, USA

problem #7

Nov 142017

200

  • 120,000 miles
The drivers side headrest deployed while I was driving and hit me in the back of the head. There was no impact at al so no reason for it to open.

- Montgomery, TX, USA

problem #6

Mar 292017

200

  • 46,000 miles
Head rest deployed while driving on city strret, the engine also shut down while makeing a left hand turn and will not start back up this has caused every sensor light to come on as well. Prior to this incident, my that my automatic start and locks were not working and the headlights were really dim. I took it to autozone where it was assessed and they determined it was not the battery.

- Canton, MI, USA

problem #5

Aug 042015

200

  • 36,000 miles
Was hit from the back, and both head rest deoyed. How is this safe? it caused more problems than the wreck along.

- North Little Rock, AR, USA

problem #4

Sep 272016

200

  • 37,000 miles
Passenger head restraint deployed while driving at approx. 30 mph on a city street while slowing to enter a service station.

- Orange, TX, USA

problem #3

Aug 092016

200

  • miles
We were in an accident my son and husband were in the front seat and the both had injuries. My son had neck injury and I feel that it is due to the headrests in the vehicle. I would just like for this to be looked into. We were at a stop when the vehicle was rear ended by 2 vehicles. The headrest literally blew open. Prior to this the wipers would turn on, anytime we used the signal light.

- San Antonio, TX, USA

problem #2

May 032016

200

  • 43,050 miles
On the evening of May 3rd, 2016 I returned to my vehicle after work to find that the driver head restraint had been deployed for unknown reasons. Earlier that day I went to the bank all was well the head restraint was completely intact. At approximately 5:05pm I returned to my vehicle to head home and noticed that I could not rest my head as I do on a daily basis on my drive home. My concerns are that if I were driving in traffic or on the freeway and it unexpectedly deployed potentially causing an accident or worse due to a chain reaction. I immediately contacted the Chrysler recall center. Filed a complaint, issued a case number and was told that someone would be contacting me to investigate with a possible resolution. I have not been contacted as of 5/9/2016. I also followed up on the case Friday May 6th. The case number had not been assigned. I'm looking for a resolution as to why this happened unexpectedly and what if anything would be my options. If this has happened to other, this could potentially become a safety hazard.

- Riverside, CA, USA

problem #1

Nov 012014

200 4-cyl

  • 27,200 miles
My wife was driving on the freeway at 65 mph when all of a sudden the active head restraint popped open and struck her in the back of the head causing head and neck pain. Took to the dealership they said they have never seen anything like that before.

- Tempe , AZ, USA