Hmmm... What can be said about what is going on with my purchase from Chrysler at this time. Yes, one year ago I purchased a vehicle from them and was please with the service. In September I decided to trade vehicles and get a new model. I dealt with AJ at Gillman in Houston, who I have no complaints about - very friendly and helpful.

In November I noticed a wet spot in the car. It was raining and I figured rain got into the car when I opened the door. Didn't really seem to see anything else, but normally when it rains I am either home and the car is under the carport OR I am at work and would therefore not notice. Of course I never expected anything bad to happen since this is a brand new car. Welp! It did! The last rain we had my thigh was soaked! There was water leaking into the car from the bar near the driver side window so I took pictures. I emailed Mr. Chapman. I didn't get a response so I figured he was busy; so I contacted the service department and spoke with Allen. Allen is very customer friendly and I appreciate his honesty with the matter.

I received a call from Allen at work today and he advised me the hose to the sunroof that we thought was damaged was not...IT WAS MISSING!!! He said they can't verify what is causing the rough idle until they install the hose and see if there is any water damage. They have to pull apart my car to do this!!! I am livid! I am laughing to keep from crying. How could Chrysler forget to install such an important piece?!?!? What could possibly be the damage to my car? I haven't had it six months and this is NOT a good sign. There is so much potential for this to bring other major issues. Without a hose to drain the water from the sunroof properly who knows what type of water damage there could be?!

I contacted Chrysler customer service to see what other avenues can be taken. The Rep was not helpful at all. I mean come on!! Who wants to purchase a vehicle and have to leave it in service worrying about the potential damage? I am getting no empathy, just the run around. The rep kept asking "well what do you want us to do?" I want you to honor your product and not sell me a lemon! I want someone to care about a faulty vehicle being sold to a customer who really loves her car! What happened to customer service? What happened to ensuring the client is happy?

Here I am now writing not only this review..but several others. Sure, the missing hose is not Gillman's fault per-say ...but I did PURCHASE the vehicle from them and should be able to speak with them about the matter and what can be done. But when I contact Chrysler and get even worse customer service and response it is very disheartening. I don't want a car that is already potentially damaged and I haven't even put 5100 miles on it yet, and I sure as hell don't want to deal with a dealership or a Company who cares no more about me OR the product they manufacture or represent to blow me off. I am stuck in a stinky rental for 10 days which is their max. If this process takes longer what do I do? What do I do about my BRAND NEW vehicle that already has a MAJOR problem?

I had such higher expectations from Chrysler and Gillman. Feeling VERY let down. Customer for life???TBD, not looking so great right now.