7.8
pretty bad- Typical Repair Cost:
- $430
- Average Mileage:
- 93,250 miles
- Total Complaints:
- 11 complaints
Most common solutions:
- not sure (7 reports)
- replace shift (2 reports)
- replaced transmission shift interlock latch (2 reports)
Lucky I was in town when it happened and not stranded somewhere. I have found that there was a recall on certain VIN and not all they should have recalled all to fix. The piece everyone is having to replace is a little Mickey Mouse plastic which breaks easily. If you know it is a problem recall the cheap part before it takes a life. I have been a loyal Chrysler customer for over 50 years but now and rethinking my next new car purchase.
- Lorie H., Hobbs, NM, US
I worked a 12 hour shift and when I left work, my car shifter would not come out of park. I didn't really want to start digging into the shifter console, so I called my husband to come and get me and / or try to get the car into gear. He did what he could and decided to have the car towed to the dealer for repair. He had to take me to work while the car was in for repair.
We were told it was a 50 cent piece of plastic,but we had to replace the whole thing because you couldn't just buy the piece of plastic. I still have the work order/receipt.That was in 2010 and recently--2016--the car has started this all over again, but by accident, I have learned that if you rock the car it will come out of park and go into gear. This is a PAIN in the ASS because of the way it has to be done with your foot out the driver's door pushing while you work the shifter. So far this has worked each time the shifter has been stuck in park.
I also have learned that when you park the car,you keep your foot on the break and then use the emergency brake before you put the car in park and take your foot off the brake and this has greatly reduced the number of episodes of the stuck gear shift.I am too old for this monkey business and have a disability to boot! I guess all the old ratty cars I have driven in my lifetime have given me the ability to figure out how to make this work without having to fork out more money to have the same problem over again.
Come on Chrysler, keep your customers happy and fix your mistakes.This is the only problem I have had with this car and I do love my car!
- Joyce H., Conroe, TX, US
On May 18, 2015 seventeen days after my birthday. I had just completed my School Bus duties with special needs children. I came into my compound were my car was parked and started my car and put on the A/C. It is a bright sunny day in Virginia and it was extremely hot. I then got in my care and tried to put it into gear and it would not move.
I had been told about this problem that Chrysler had been having, but I had confidence in my car because it had never happened. Well that all went out the window when after several attempts it would not unlock. I now had to spend $130.00 for a tow truck to tow my care to a nearby Firestone repair shop. I was also on my way to a Union meeting that would help me keep my employment with the School District. Although I was very angry with what was happening I remained calm and waited to get it tow.
On May 19, 2015. Firestone called me to find out what was the problem with my care. I told them about the gear shift not working and that this appeared to be a problem with this type of model. After several hours of Firestone having my car. They called me back a completely agreed that the gear shift was the problem and that it would cost me $444.26 to fix the problem. That they would have to order the part and it would take another day before it would be resolve. I am losing TWO days of work over this problem.
So I decided to call a local Chrysler dealership to see if there was any RECALL on my particular model and the Service representative told me NO after looking up my vehicle by VIN number. I am NOT happy with this matter and I will be writing Legislation about this problem. I am a Commercial Driver and ONE of the MOST IMPORTANT things that we live by in this industry is SAFETY. So should Chrysler by recalling this particular part and doing the RIGHT THING by its customers.
To all who have had this problem or will have this problem in the future. Let the car dealership know that we are fed up with having to pay for the mistakes of this company and we demand a recall, refund of our repair money and most of all our confidence in American built cars. Because every dollar that we spend within our country goes toward employment and other benefits to maintain a strong economy. Now as a U.S. Vet. I am looking toward buying a car that will stand by its name, product and services.
- dlt2530, Richmond, VA, US
We live in a semi-rural area, (20 miles from any dealership) My wife and 2 year old son needed to go to town. She started the car and tried to shift...was impossible to do so. After an hour of attempting different efforts to free the lever...it was impossible. I looked on the internet try to find a solution when I saw a "recall" on my year, make ,model. I called the recall line and spoke with a Chrysler rep said it wasn't in the recall group. ARE YOU KIDDING!!!??? plainly states the recall..but my car doesn't qualify? I have ended my buying of Chrysler products and my company(nationwide) will also not purchase or even rent a Chrysler.
Typical bureaucratic..consumer rip off! A recall is just that!!! I have "THAT" problem that was recalled.
- dcschazz, Cedar City, UT, US
my car got stuck in park, it was working fine, but when i got back in it, to start driving, and went to put in in drive, the gear shaft wouldnt move out of park!!!!
- moorecat117, Bolivar, TN, US
Car would not change gears after lawyer appointment, had friend check found out red plastic part broke, he found out I could push small button as could change gears, dealer quoted $300.00, I am going to call them and hopefully they will fix it for me at not charge.
- ysanchez, El Paso, TX, US
I came home from a 7 day vacation. Drove the car to the store and parked it. The next day me and my family got into the car to go to a cookout, I cranked the car, pressed the brake and attemped to shift from the park position, but the shift handle would not move. Now I am stuck home for the rest of the Labor Day weekend and will have to rent a car to get to work Tuesday. And hope it does not cost too much to fix the car...
- jerol, Elizabeth, NJ, US
When I couldn't reverse I looked at the owners manual & did everything the manual said to do & my Chrysler 300 still would not move out of park. I ended up having to call a tow truck to come take my Chrysler 300 to the dealer in town here. And when the tow truck driver arrived he asked me what was wrong with my car, I told him it was stuck in park & will not move. He then informed me that he had been towing a lot of Chrysler 300's lately with the same exact problem. I did call the dealer to let them know to that I was towing my Chrysler 300 there & I asked if there was a recall & of course the response was "no." I did call Chrysler in Michigan to request help with fixing this since I researched on the interenet that there were several Chrysler owners having the same exact problem. I was given a case number & was told to expect a call from them by the close of the next business day which would be August 31,2012 & was told if I didn't hear back by then to call them back with my case number. Not sure if I will receive any financial help to pay for the repair, but I also typed in my VIN on the Chrysler website with nothing to come up with any recalls.
Update from Sep 4, 2012: My car was towed to the dealer & the next day after receiving my car the Chrysler dealer in Lawton Oklahoma told me that the problem with my Chrysler 300 was a pink plastic piece in the gear shift. I did place a call to Chrysler in Michigan & hence they did a claim report for me & also called the Chrysler dealer in Lawton that had my car & told them to only charge me a $100 deductible. I had researched & saw that back in February of 2011 there was a recall for this piece on these makes but it has been deleted for whatever reason. I did pay the $100 deductible, however I feel that I shouldn't of had to pay anything since this has been an ongoing problem in the Chrysler 300's & some other Dodge models. It is definitely frustrating. I do recommend anyone that has the same issue as I did to call Chrysler headquarters like I did.
- waimeagirl, Lawton, OK, US
my 2007 Chrysler 300 got stuck in park. it came out of no where the car was running fine all morning. late Friday during a bad storm got in my car and gear shift stuck in park. chrysler you need to do a recall on this plastic piece of grab you all put in these cars.why you put a piece of plastic in a gear shift that someone have to move numerous time of the day beats me don't understand that bad decision making on your part. you should be ashamed for the way you all are doing YOUR CUSTOMERS. i cant believe a company like this is letting this go. Is this the way you represent yourself. we have put our trust in CHRYSLER buying your product please do the right thing. I LOVE MY CHRYSLER 300. SO MANY CHRYSLER OWNERS HAVING THIS PROBLEM. YOU KNOW ABOUT IT. FIX IT MAKE IT RIGHT WITH YOUR CUSTOMERS. THIS WORLD WE LIVE IN, TOO DANGEROUS FOR SOMEONES CAR TO GET STUCK IN PARK. THANKS
- joycesc, Greenwood, SC, US
Car stopped in downtown garage leaving my wife stranded at work. After calling about the problem, Chrysler advised that other models have the same problem and they are recalling them, but they are not recalling the Chrysler 300. After checking further into this problem, I'm told it is a .50 cent plastic part that seems designed to make the car lock in park. I believe this is totally irresponsible. Why make the part in plastic and breakable and a cheap spring when it didn't have to be. Why recall some of the automobiles with this known mechanical defect? How many people have their cars locked in park? As far as I'm concerned, my money will forever be locked in park for Chrysler cars because of such a crummy attitude about their own defect which takes a few minutes to fix with a about $2 for the parts.
- jazzyb, Memphis, TN, US
Pulled the car in the garage, now can not get it out, shifter will not come out of park. Have to have a tow truck come and slide car over enough to pull out of garage to take and have it fixed. This is a problem Chrysler needs to recall and fix! Cheap ass plastic piece on a shifter? For real? This will get someone hurt in places like here in St. Louis!!!
- Kimberly M., Florissant, MO, US