8.0
pretty bad- Typical Repair Cost:
- $1,650
- Average Mileage:
- 79,450 miles
- Total Complaints:
- 2 complaints
Most common solutions:
- glass replaced (2 reports)
My moon roof exploded on my 2013 Chrysler 300. I just bought it in August and on November 4th this occurred. I was driving down the freeway and heard a loud explosion that I initially thought was a tire of mine or the person driving next to me until I saw my windows were up and the wind I heard was coming from above me. Looking in the review mirror I saw a piece of glass bigger than two fists being blown back behind my rear glass window. My moon roof shade was closed and I could hear sounds of wind and glass falling onto it. I did not see any debris coming at me when this occurred. If my moon roof wasn't closed I would have been showered with glass. I pulled off at the nearest exit and called in to have an officer show up to file a report.
I needed a rental car to continue my work day so I called my insurance company and gave them my report so they could have a rental car ready for me. My insurance company requested that I take my vehicle to their appraiser repair shop before I take it to my dealership AUTO NATION CHRYSLER. Their appraiser said it did not look like anything that debris would have caused and wrote up his appraisal at $2,213.13. He said it looked like something that would need to be covered by Chrysler or my dealership. I took that appraisal to my dealership. The dealership said they would need to review all of the damage and details before confirming if there would be any reimbursement for me. My deductible is $500. I needed to move forward so I agreed for them to take my vehicle for repair, grabbed my rental car and awaited daily for a response. After almost a week the dealership said they could not identify what caused the explosion so there would not be any warranty or reimbursement.
Fast forward to 14 days later my vehicle was not yet ready and I was told that they broke my front windshield removing the moon roof from car to repair / replace adding $700 to my insurance company's cost. Finally 16 days later on 11/20 my vehicle was ready for pick up. I needed my vehicle back and my insurance company wouldn't cover a rental any further so I had to pay my $500 deductible so that I could have my vehicle back and be able to drive for work.
I called Chrysler and they gave me two excuses for why I would not be reimbursed: 1.) I got a 3rd party involved (my insurance company) 2.) The dealership could not verify what caused the damage
I will never drive with my moon roof shade open while the glass is closed. I have a wife and two little girls 3 and 9 months that if this happened again while they were in the car would be a catastrophe. I regret that I purchased the model with a moon roof. Being that there are so many people writing about these explosions, I would like to see something make it to the media the same way that SUV rollovers did years back ensuring that consumers knew of a great danger that could come until manufacturers paid more attention to the issue at hand.
Does anyone have any suggestions for me? I have never sued anyone so that would be a new avenue for me.
I saw that some on here did get reimbursed but I am assuming the collision report goes on the Car History report causing a loss in value as well as an increase in insurance premium as it is a claim. In my case it was more than glass as there was a lot of damage done to the rear paint on the vehicle.
- b1214n, El Mirage, AZ, US
click to see larger images
I was riding down the interstate early morning on my way to work, when all of a sudden I heard a loud pow. I looked around to see if any cars stopped or had any debris coming off their vehicles. Then I started to feel glass falling down into my hair and clothes. I looked up and the moonroof had a hole in it and the glass was shattered. I started checking myself for blood because I thought I was shot. I pulled over in the median and called 911. When the highway patrol got there we checked for debris in and out my car and there was none. We didn't have a clue how my sunroof cracked like that. I was completely frustrated with this whole thing. With getting it fixed and now hearing a wind leak but there is no water coming in the vehicle... If there is a recall on Chryslers sunroofs exploding I really would like to know.
- Danna S., North Charleston, US