2.5
hardly worth mentioning- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 61,107 miles
About These NHTSA Complaints:
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The contact owns a 2006 Chrysler 300C which was purchased in June 2007. During routine maintenance on the vehicle, the left outer tie rod was loose and the dealer made repairs accordingly. Within the next 3,000 miles, during a routine maintenance check, the contact requested that the dealer inspect the left and right outer tie rod for general purposes. The dealer confirmed that the right tie rod was also defective. The tie rods were inspected a second time and the dealer found the left tie rod was loose. The tie rods were replaced a third time. There were no related recalls. The failure mileage was 24,890. The current mileage was 34,000. Updated 03/04/10 transmission fluid was leaking. The dealer replaced the plug adapter. Updated 07/08/10.
- Billerica, MA, USA
On June 11, 2009 I went in to have tires put on my 2006 Chrysler 300 at southern tire, lexington park, Maryland. The mechanic called me to inform me that the inner tie rods needed to be replaced prior to putting tires on the vehicle, and that he had called the local dealership, park Dodge, Chrysler Jeep and was told that the part was on back order for 6 months and there was a total of 3,123 on back order. I went to the dealership myself the same evening after speaking with the parts manager by phone and ordered the part ( P/N 68028831ac) but was told the same thing. He informed me that I should call the customer care line at Chrysler for further assistance. I called the customer care line that evening to express my concerns and was told that because of the state of Chrysler I should understand. I expressed to ask a customer to wait 6 months for a part was unreasonable. I was told to give them 48 hours to make a decision as to how to help me and some one would contact me. On June 12th I arrived home and there was a message on my answering machine stating that Chrysler would not be able to assist me with a rental or loaner car because my car is out of warranty (92,000 miles). I called the customer care center and asked to speak with a supervisor. The supervisor informed me that they would have to contact the dealership and that she would call me back the next working day. I received no call. I continued to call around and go onto the internet in search of the part and to no avail it was not found. Chrysler has told me it is on national back order and they are working to get the part as soon as they can but there is nothing they can do for me. I drive almost 150 miles a day to work. My front tires are getting very bad and the left one is "coupling" according to the mechanic. I don't feel safe in the vehicle. Why are there so many parts on backorder and none in the country if this is not an issue with this make and model vehicle?
- Lexington Park , MD, USA
- Allentown, PA, USA