The contact owns a 2000 Chrysler Cirrus. The contact stated while driving at various speeds, the steering wheel would shake and the vehicle was difficult to keep in the lane. Additionally, there was an abnormal sound while driving over bumps in the roadway. The vehicle was taken to an independent mechanic who diagnosed that the ball joints were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 52,000.

- Gladstone, OR, USA

Car has been making front end noise for about 4 days before the ball joint breaking completely cause the axle to remove and break also vehicle needs fixed asap call me at [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Acme, PA, USA

The lower ball joint is very loose and making alot of noise. There was a recall for lower ball joint failure for this car. Don't understand why my car is not part of the recall.

- East Stroudsburg, PA, USA

While driving my son home from school, my 2000 Chrysler Cirrus became disabled due to the right side ball joint snapping off the control arm. I had to get my veichle towed and had to replace the right ball joint, the right control arm and also the right side axle. I only own this car 6 months ( 1825 miles) and this was the 2nd major repair I had with this veichles steering conponents ( rack & pinion assy and power steering pump). I found on another website that there is a recall for the control arm:lower ball joint recall id #79830. Can you please help with this problem or lead me in the right direction. Thank you!

- Minersville , PA, USA

Front disc brakes began making noise, mechanic checked and found the rotor surface was delaminating and informed me that this happens on all Chrysler Cirrus's they have worked on this year. This may answer some of the other complaints listed in this section. Also, the 15" wheels mounted on the lxi model Cirrus's, take 14" brakes. The suspension on the lxi is only designed for the 14" wheels, due to this effort on Chrysler's part to save money, the lxi owners are driving vehicles with incorrect suspension and wheels. This is on all Chrysler Cirrus vehicles, that is why there are steering, suspension and brake problems.

- Spencerport, NY, USA

After the car is driven for 30 or 40 minutes, a sharp tapping sound can be heard coming from the engine compartment. Some sort of "kick" can also be felt through the steering wheel. The longer the car is driven, the louder the sound and the more pronounced the kickback in the steering wheel, at times fairly violent. The taps/knocks occur as many as several times per second, then stop for a few minutes, then return. The occurrence is nonrotational (ie, happens at equal intervals whether at highway speeds or in a parking lot) and has nothing to do with road surface conditions. Chrysler technical service bulletin (tsb) 19-02-99 rev a, dated 10/99, describes this problem. I've brought the car to two Chrysler dealers a total of four times, who mostly claim they can find nothing wrong. On one occasion, tenafly Jeep... claims to have replaced the steering column (part #4690543-am) under warranty pursuant to the tsb, but the noise and kick returned within the first 2 hours I drove the car on the highway. Note that the tsb applies to 69 different Chrysler/Plymouth/Dodge configurations from 1995 to 2000. According to the dealership, the replacement steering column they installed carries the same part number as the old, meaning they continue to install known faulty replacement parts, perhaps hoping the car will be sold before the problem reappears. Bottom line: I'm stuck with a car the dealer won't fix under warranty and which I can neither sell (without disclosing the material defect) nor drive comfortably (I don't want to be killed when the steering assembly flies apart one day).

- Tenafly, NJ, USA