The contact owns a 2002 Chrysler Concorde. The contact was driving 50 mph he drove over black ice and crashed into another vehicle. A passenger sustained injuries to the neck and back, and was transported to the hospital. The contact stated that the air bags did not deploy. The vehicle was destroyed. A police report was available. The manufacturer advised the contact that although the vehicle was destroyed, because the frame was undamaged the air bags did not deploy. The failure mileage was 99,000.

- Bradenton Beach, FL, USA

: the contact stated while driving 30 mph, the vehicle was involved in a collision, rear-ending a commercial truck. The airbags did not deploy. The driver was taken to the hospital with jaw fractures, missing teeth, and cardiac injuries. A police report was taken, and the manufacturer was notified. The vehicle was taken to a private repair shop, where the cause of the problem was unable to be determined.

- La Fayette, GA, USA

While traveling from baltimore to burlington, vt the air bag warning light came on. I called the local dealer and it took several days for an appointment. After paying a $72 fee for a diagnosis, I was told the passenger air bag was inoperative due to an "electronic" failure, but parts were not available and had to be ordered and I am still driving with an inoperative air bag that when (and if) the part arrives will cost me several hundred dollars more to fix. I contacted the Chrysler hotline and was disappointed by what seemed indifference to safety issues like this.

- Essex Junction, VT, USA