Went to the dealer and they suggested what 3M product would fix it and we did the repair as the produce exactly described. The fix lasted only a few days so now it has an ugly tape made for underwater use holding the window in place. My car did not have scratch on it but when the window came loose, it rubbed the paint almost off and it took 3 people to lower the top so the window would not shatter during to process. I love my car and now think the number of complaints create owners to have some recourse against the manufacture of this faulty product!!! We just need an attorney willing to do it on a contingency in a class action.

Called Chrysler Warranty June 19th, 2017 and was given a case number (31827695). Was told while the car may be out of warranty that because of reported multiple failures of the rear window and the low mileage of 60,000 miles that they would try to find a solution. They asked me to take the car to Douglas Chrysler Jeep in Venice, Florida for service manager Bob to look at. Bob observed the window and later advised me that the dealership would do a complementary help and my cost would be $200 and I would have an extended warranty of 2 years with the repair. I accepted those terms and he told me that he would order the parts and it would be about 2 weeks. I drove the car back home and parked the car in the garage and have had no use of the car since June 19th, 2017 because I wanted to make sure nothing additionally happened. BOB never called back so I called Bob in late July for an update. He told me that his AREA MANAGER may not approve the dealership promise but he would call me after again talking to the AREA MANAGER. BOB never called. I called Bob July 31, 2017, and he told me the AREA MANAGER was not going to do anything. He gave me a name of a repair shop. The repair shop would not guarantee anything. I called Chrysler Warranty and they have names like Elaine, Sierra and Doaa and they took a report but said the AREA MANAGER is the top of the top and what they say "goes". What I feel is the AREA MANAGER is code for "kiss off"! We don't need your business we have plenty". There must not be an owner just AREA MANAGERs with NO NAMES. Douglas Jeep Chrylser Dodge I will never visit again. I will not take my car back for additional repairs of over $1500. I will not take my 2014 Journey back for service and I certainly will no longer look to purchase a new Journey or Town and County that I was looking at. I believe now that this service department of Douglas Jeep Chrysler Dodge is just a ripoff of older and unsuspecting people here in the Venice area and I believe Fiat the owners of Chrysler are betraying USA auto line for their own financial benefits.

Update from Aug 24, 2017: To bring anyone reading this up to date. I had said I would do no more posting on this subject because I felt it was just a forum for owners and managers to whitewash their ultimate goal - more money. However, Mr. Douglas requested my phone number to give to the AREA MANAGER and low and behold someone called and referred to their self as the AREA MANAGER. With a muffled name. Also, he called from Firkins Mitsubishi but later I found it is also the same number for Firkins Dodge Chrysler Jeep. He could have just been having fun with me out of boredom. I will never know. When you can't look them in the eye you really don't know who you are talking to. He informed me that the Chrysler warranty department made a mistake in the beginning of telling me to take the car to the dealership because no parts are available for this Crossfire. However I have a quote from Douglas Dodge with a price that took them 3 hours to come up with along with prices for other repairs to my car. Oddly enough saying that they lied to me has just been reconfirmed by the AREA MANAGER. They do lie and this is the proof that I have. And the reason I will not go back to a Chrysler, Dodge, Jeep or Fiat owned company. I would never tell anyone not to go "buyer beware". Maybe on this day of June 19th I was that unlucky person. Oh, by the way, I never heard a word from Mr. Douglas about the overpricing of valve cover gasket replacement. I will not change my rating from a one star which is what they want.

This is irresponsible on Chrysler's part. It is a flaw on an expensive model supposedly 90+% Mercedes. The total cost for repairs to any of the small amount of vehicles produced is so insignificant compared to the many recalls that Auto Manufacturers have, that it is ridiculous not to do the right thing and remedy this problem for the owners of these auto's. Today with access to the social media on computers I think that if enough people combined their efforts that it may be possible to change Chryslers' mind on this issue.

Yesterday, after putting the top up, I drove the car. I had not put the top up in about a week. Car sat out in blazing sun with temps in the high 90's for about 2.5 hours. When I started driving, I heard an odd rattle. I pulled over and checked the car to find that the rear window was separating from the soft top. It was about 2/3 still attached. I had to continue driving it. Upon returning home, I see that it is now 2/3 disconnected.

I am unable to drive the car in the rain as my trunk would flood. Afraid to try to jerry rig it. Unable to call dealer until tomorrow as this, of course, is a holiday weekend. I am fearful of driving the car for fear the glass will become completely detached. Other than the attached wire that heats the glass for defogging, there is nothing that will secure it if it completely detaches. There is nothing to keep it from completely detaching. I do not have access to or own another car. I cannot just drive my car on nice days and stay home on rainy or cold ones. I am interested to see what my dealership will do about this. I fear nothing from other online comments.

The car is only worth about $6k so the idea of putting a new top on it for $2-3K out of my pocket seems ridiculous. I love my car and want to keep driving it. It only has 70k miles and I am the original owner.

Not good for me to say exactly what I want to. This is totally unreal, totally irresponsible of Chrysler not to replace the back window when THEY KNOW it will fall out. All this mess about number of miles on the car, the state one lives in and whatever other feeble excuse they used. To me this says 'I don't want your business anymore because you know I don't take responsibility for my shoddy work'. To knowingly refuse to repair a fallen window because of your sorry workmanship is totally reckless and unforgivable. Of all the great compliments I have gotten over the years about the car. Now they mean nothing. The only time I have needed Chrysler and/or my insurance (Geico) and neither is worth a dump!

I am leaving both, never to return. Of course, with me also bad mouthing both to anybody that will listen.

Chrysler has advised they will not do anything as the car was not from the 7 southern states they are covering. Obviously this is a heat problem. They should be able to come up with a simple solution - re-glue it at Chrysler's expense, but they have decided it's only a problem in the south. I'm in a northern state. Chrysler - it's a problem up here as well. It's very poor customer service to refuse to fix an obvious issue that should have been made a nationwide recall. I will certainly never buy a Chrysler product again if this is they way they stand behind them. They could at least provide a suggestion for the type of glue needed to repair.

We've been faithful Chrysler customers for over 20 years, as well as great supporters. As of today, that ends! A design flaw is a design flaw, no matter where the car was delivered. Evidently, they have never been in IL in the summer. The car is not used from Oct. to May. It's in a garage and under a cover. I've added a measly 8000 miles in 6.5 years!

I will tell anyone within range of the internet and my voice how the company that says "Customer satisfaction" is their goal really treats customer loyalty. We've loved our ten year old Town & Country and were about to buy another. We will now be shopping for a Honda or Nissan.

And it would have cost them so little for a lot of good will...

Chrysler (FCA US) should have offered (at least to All original owners) the same assistance that they offered to a select few (based ONLY on the actual State of delivery & model year), which was: "replace roof tops with detached rear windows or reimburse cost") published in 2011.

Common sense should clearly dictate that encouraging customer/brand loyalty would be the priority over saving a relatively minor cost, especially considering the low number of Roadster vehicle population overall.

FCA US: WHAT IN THE WORLD ARE YOU THINKING???

SHAME ON the FTC (unfair business practice) and the NHTSA (safety related flooding damage to electrics & hydraulics) who refused to seriously consider these facts! (Even with the Honorable US Senator Dianne Feinstein looking on!)

What good are these Agencies (Public Servants) if they will not look out for the "little guy" too???

The back window of my convertible started to separate. With each day more of the window is falling out. I went on line and started to realize that this is a common problem with this car and the year, Want to know where is the recall. They only made these cars for a few years because Chrysler hasn't a clue how to fix or resolve many issues I have had. And if they do, then the dealerships at Seaview Chrysler in Ocean, NJ and Freehold Chrysler and Jeep need a refresher course. Do not deal with them. Many documented issues that were unresolved there. Excuses and not taking their responsibility for problems. Always trying to blame something else. Sad; but will never buy a Chrysler or Jeep again.

The Wife and I drove from Jefferson city to the Lake of the Ozarks with the top up then put the top down drove seven miles more to Camdenton parked the car put the top up and the back glass fell out so putting the top back down was fun as not to cause any more damage. I called the Chrysler dealership in Camdenton and was told they didn't work on convertible tops????We decided to go back to Jefferson city in case it might rain and called the Chrysler dealership with the same answer they don't work on convertible tops????Brain locked up!!!!!!! Have a nice day fellow Crossfire owners...........Think tank Think tank......

I took my car to a Chrysler dealer for repair in Lake Havasu City, AZ, Anderson Chrysler, they more or less told me they would not cover any part of my repair. I reported the dealership for how I was treated.

I still had an extended warranty on my Crossfire so I contacted them, they informed me windows (glass) was not covered under that policy. At that time I can only guess the mileage was only approx 10,000 miles (almost brand new). They don't care!

I know have approx 13,500 miles on it. My car has set in my garage most of its life.

Thanks for the shoulder to cry on