10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 0 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The trans axle broke in our 2001 Chrysler pt on sun-1/25/04 and was towed to the sarasota Chrysler dealer who got to it Tuesday to say not under warranty(we are 2nd owner-had 2 yrs) so need a new one. They did not offer to pull out and rebuild. It was under warranty, it would have been rebuilt. They did not notify us of recall nor fix that. We just moved here frommd. In August and did not get fuel recall somehow. Safety seat we did get, but did not do. Due to $2400 quote, we towed the auto hme and gave them a deposit to order a new transmission from Chrysler since a used one could not be found. Now we still do not have nor can be told when it will come in off "backorder"" for a 2001 popular auto" called Chrysler to verify to see what could be done since we are renting a car now for 3 weeks with 4 yr old car not working and cannot be fixed due to unavailable parts. It is not like it is a fiero or antique, or unusual. We called Chrysler who checked with dealer on "recall " complaint -spoke to [xxx] and she said she did not ask them that. Asked her about parts and was told she could "rush" and hopefully get a transmission for us soon, but we would have to pay extra! still no time frame was quoted. We are stuck and do not know where to turn. The car has not had other problems and only has under 60,000 miles so it is hard to understand that Chrysler will not stand behind their product or offer more help for consumer satisfaction on a very popular auto. It is a 5 speed. We would like to know who can help or what rights we have. VIN# [xxx]....please forward this or reply. I am so disappointed in this american product, that I may trade for foreign. Most sincerely, [xxx]. updated 07/30/2012 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)
- Sarasota, FL, USA
- Bayamon, PR, USA