I have a 2001 PT Cruiser and in 2007 my driver side visor broke. Suddenly, I had a electrical shortage, resulting in my locks and stereo not working. Shortly later, I was driving on the freeway and my car engine began making a noise. I had it towed into the dealership-where I purchased my new car. They claimed the VISOR was shorting out my engine!???! They would have to solve the problem by disconnecting my visor, and there they had it, and I could pick it up! I started taking the bus back to the dealership, when they called and said my 64K engine had froze up and that I could pay them $7.5K. By the way, I purchased a 100K mile warranty at the time of purchase. I kept all my oil changes and tune ups diligently up to date from the moment I drove my new car off the lot. The customer service manager said he could give me a new engine if I establish a case# with Chrysler/ bring my maintenance records to him. I called + wrote Chrysler numerous times, but to no avail. The customer service manager was no longer interested in seeing my maintenance records-however wanted to assist me in 'shopping' for another (new) car. I have wrote the Attorney General, BBB of Detroit, Chrysler Inc. No one would ever help me or assist me, I was willing to supply all my records. This was my dream car, all the money i had went into it... just to by this car. This dealership has since CLOSED, and the oil change place has across the street where I maintained my car had CLOSED as well. I cannot afford a NEW ENGINE, so i have been without a car for years now with a resolution!!
I have a 2001 PT Cruiser and in 2007 my driver side visor broke. Suddenly, I had a electrical shortage, resulting in my locks and stereo not working. Shortly later, I was driving on the freeway and my car engine began making a noise. I had it towed into the dealership-where I purchased my new car. They claimed the VISOR was shorting out my engine!???! They would have to solve the problem by disconnecting my visor, and there they had it, and I could pick it up! I started taking the bus back to the dealership, when they called and said my 64K engine had froze up and that I could pay them $7.5K. By the way, I purchased a 100K mile warranty at the time of purchase. I kept all my oil changes and tune ups diligently up to date from the moment I drove my new car off the lot. The customer service manager said he could give me a new engine if I establish a case# with Chrysler/ bring my maintenance records to him. I called + wrote Chrysler numerous times, but to no avail. The customer service manager was no longer interested in seeing my maintenance records-however wanted to assist me in 'shopping' for another (new) car. I have wrote the Attorney General, BBB of Detroit, Chrysler Inc. No one would ever help me or assist me, I was willing to supply all my records. This was my dream car, all the money i had went into it... just to by this car. This dealership has since CLOSED, and the oil change place has across the street where I maintained my car had CLOSED as well. I cannot afford a NEW ENGINE, so i have been without a car for years now with a resolution!!
- joymax72, Sunnyvale, CA, US