Chrysler refuses to correct the in-service date (warranty start date) for my 2007 PT Cruiser. This vehicle was first titled in Feb 2008, with an odometer reading of 15 miles. This should be the start of the warranty period. Instead, Chrysler has a date 5 months earlier (Oct 2007) with an odometer reading of 123!!! miles. Can't have more miles at an earlier date-- but Chrysler customer service will not recognize the logical fallacy here. I am the second owner, but Chrysler will not correct their database without my producing the original sales document (why would I have that??) -- so they say my car is out of warranty when it is not, and will not pay for the repairs I recently required. They have created a catch-22 -- only their database is correct and I can only disprove it with documents it is impossible for me to possess! I've tried going up the chain of command within customer service, but everyone just repeats the same nonsense.
Chrysler refuses to correct the in-service date (warranty start date) for my 2007 PT Cruiser. This vehicle was first titled in Feb 2008, with an odometer reading of 15 miles. This should be the start of the warranty period. Instead, Chrysler has a date 5 months earlier (Oct 2007) with an odometer reading of 123!!! miles. Can't have more miles at an earlier date-- but Chrysler customer service will not recognize the logical fallacy here. I am the second owner, but Chrysler will not correct their database without my producing the original sales document (why would I have that??) -- so they say my car is out of warranty when it is not, and will not pay for the repairs I recently required. They have created a catch-22 -- only their database is correct and I can only disprove it with documents it is impossible for me to possess! I've tried going up the chain of command within customer service, but everyone just repeats the same nonsense.
- karynr, Raleigh, NC, US