I bought a 2004 Chrysler Pacifica new in late 2003 and have owned it ever since. It has been a good car but developed some motor mount problems, they were cracking, a couple of years ago such that one had to be replaced last year. In a recent oil change I was told I had a "hole in my subframe". When I asked the solution I was told replacement, which is pretty expensive. I was told by the shop owner that he had a customer with a similar problem and Chrysler fixed it. I have called Chrysler and was told to contact the dealer where the work was needed to be done. So far I have not found one that admits that Chrysler has fixed this in the past. I live in northern Virginia and we use salt on our roads in the winter but the car has been garaged since I bought it.

Well here the rust in the bottom is a failure for state annual inspection. And the repairs go to thousands of dollars. But this is not the only problem with this car. The electronic that controls the air conditioning keeps the blower on at the level four and could not be turned off. The technicians in the shop have taken a look at it several times and have no solution for it. Now with the rust in the bottom, some components like the tire rod went out despite it was just repaired a year before, so that was another $400.00 for this year for this car to pass inspection. I just read the recall on the rust that it could actually weaken the supporting frame for the engine which could lead to a major disaster on the road. So we are not driving the car for now.

I will NEVER buy another Chrysler vehicle. This has been a nightmare. I made numerous calls to Chrysler Corp. and was basically told 'too bad, so sad' and that they would not accept responsibility and would not cover the cost of the repair. It didn't matter to them that the engine could fall out while the car was being driven, possibly resulting in injury or death. Took it to the Chrysler dealership where I bought the car for the repair, since Chrysler Corp. was charging non-Chrysler mechanics an extremely inflated price to get the needed sub frame, resulting in a much higher estimated total cost. Total cost at Chrysler dealership: Approx. $2900. Three months later, my regular mechanic informed me of extreme tire wear. (Michelin Primacy MXV4 P235/65R17, all 4 tires were 7/32" tread depth when sub frame was replaced and 3 months later all 4 tires were at 4/32" tread depth.) Went back to the paperwork from the replaced sub frame to look at the results of the alignment. No printout of any alignment. Asked the service dept. at the dealership for a copy of the alignment. They had no copy. (Said maybe the printer wasn't working that day.) Checked the service detail, which said "perform front wheel only alignment; front end alignment completed." So...who replaces an entire sub frame of a vehicle and then doesn't align all four wheels?!! The dealership's service manager tried to come up with a reason why my driving was probably at fault for the tire wear. Yeah, right. (Sarcasm here.)

He finally offered to provide me with 2 new tires at no charge but I had to purchase the other two. I could go on and on in much more detail but it still makes me angry to think about this whole ordeal. I should have taken the dealership and service manager to small claims court.

I took my Pacifica to my mechanic because I was hearing some knocking coming from the front when I hit potholes. He told me I had some sway bar links that needed to be replaced but if they did so they would have to remove the subframe. Because the subframe is so rusted out if they tried to remove it it would completely break. So I would first need to replace the subframe before anything. The cost of the subframe is $1800 and the cost of labor will be $800! I searched this issue on the web and seen that many many people were having the same problem with the same vehicle. I am even more upset that my mechanic didn't mention this when he replaced all of my motor mounts early this year! Will the manufacture replace it?

Because we maintain our cars very well, we have our trusted mechanic give his advice when we hear or see something not normal. Today, in for our regular oil change and to check on a squeek from the belt and some other things, he came back and simply said "I didn't change the belt as requested because you guys need to make a decision..." Well that's odd, I thought. He went on to say that the subframe a.k.a cradle was rotted out and could fail at any point. I thought wow, that sounds serious but took it with a grain of salt as he tends to exaggerate a bit. I got the car home and put it up and I was shocked! He was right (not sure why he didn't notice on the last service...) Anyways, the transverse bar welded between the two parallel beams of the subframe was totally rotted out along the bottom welds and on the right side (passenger) along the bottom and up the sides. For the first time in my life I'm actually afraid to let my wife drive the thing so now I've got to scramble to arrange a car for her.

The repair is clearly not worth it, but how maddening - a simple design flaw deems the car junk. We kept this car in such good mechanical condition (and believe me this car had so many parts changed to keep things in shape) that it's actually a pleasure to drive on road trips and it's actually pretty good on gas for its size. The engine and trans are great, it always starts and runs perfectly even in sub-zero weather. It doesn't use a drop of oil between changes even with the 178k on it. I really hope there is something Chrysler offers to do or forced to do out of any class action.

This vehicle has been garaged most of it's life. I took it in for a required state inspection. It failed due to the extensive amount of rust holes in the engine cradle. I was under the car with the state inspector and saw holes in the cradle that were large enough to put my fist in. My mother has been driving this car for the last 4 years. The cradle holds the engine and various steering and suspension components. I got estimates ranging from $2,000 to $5,000 for the repair of a $2,500 vehicle. This could have been prevented had Chrysler put about a dollars worth of undercoating on the part. Instead I will be forced to junk the vehicle. This is a disgrace and someone at Chrysler needs to be fired. I understand there is a lawsuit in Ohio over this issue. I cant wait months/years I need a resolution, leaving me with the only intelligent option of junking the car. I have been quoted $250. Chrysler I have owned three of your vehicles, NEVER AGAIN.

I took my 2004 Chevy Pacifica into my mechanic for a routine inspection. I thought it would be a quick in and out since the car drives good but was shocked when I discovered that the whole subframe was rotted and rusted.

I immediately started to look up the part online to see how much this would set me back and to my dismay I found lawsuits, complaint, and much more about this same issue with other Pacifica owners. Of course NO RECALL on this issue! I have had this vehicle for 3 years and never was notified about this issue. Since I wasn't aware, I'm driving my 3 little children in this vehicle and the engine could've dropped at anytime!!!

I guess Chrysler has no problem with children's blood on their hands, considering this is a family vehicle and children are inside! So now I might have to junk my vehicle since the cost of fixing is more than the worth! I'm so upset and I'm willing to join any lawsuit in this matter.