10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 46,200 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2004 Chrysler Pacifica. The contact stated the windshield defroster failed and it was blowing inside the vehicle. The vehicle was taken to a local mechanic who performed a diagnostic test. The failure was located within the heater computer. A local garage reprogrammed the heater computer several times, but the failure was not corrected. The windshield defroster continued to malfunction through the vents inside the vehicle. The manufacturer stated that they were not aware of the failure. The vehicle was not repaired. The VIN information was not available. The failure mileage was 75,000 and the current mileage was 89,000.
- Rocky Hll , CT, USA
The contact owns a 2004 Chrysler Pacifica. The contact stated that the heater motor failed and air conditioner failed. The contact took the vehicle to the dealer and was told that the issue was common. The vehicle was not repaired. The VIN was not available. The failure mileage was 110,000 and the current mileage was 125,000.
- Platerville, CA, USA
First of all we purchased our 2004 Chrysler pacificia a little over two years ago and after about 2 weeks I noticed a visibility issue. At first I thought it was simply "new car" adjustment issues. However, this issue on "visibility" never went away. The first incident occurred backing up in my bank parking lot...bam! where did that pole come from" cost $850. My deductible $500. The second occurrence happened in my driveway. Again backing up. This time the coast was clear before I got into the car. Next thing I heard [as I was looking back was a crunch. Between $5 and $8K damage to the other vehicle. Oh I wasn't going any more than 5 mph! thing is even after the accident I still didn't see the car when I looked back to see what the ?xo$@ happened! I have been a excellent driver up until the purchase of this vehicle? knowing that this has been an issue, visibility, I've remained cautious with this vehicle. Oops forgot my damages were$1950. Non-the-less, today I have the privilege of paying higher insurance premiums. Don't get me started with on the road issues. My question is simple yet serious to consider. Should we have to drive in fear of wondering if today will be yet another accident/incident before Chrysler will do something about the pac." In fact maybe it will take a needless fatality before someone will become attentive. As a consumer I have only so many resources to exhaust. After that and because of the political battle one would encounter I am left with only the option to add my complaint to this list.
- Santa Barbara, CA, USA
Visibility we have had 6 parking lot collisions since acquiring our car in 2003. The visibility when maneuvering is terrible. We have parked in the same parking lot for 24 years in a variety of cars and SUV's and have never had a collision. In this car, we have had collisions resulting from poor visibility when pulling in to park, but more so when backing up. The blind spots are significant and dangerous. So far, only other cars have been damaged but our concern is for pedestrians or children that may be behind us yet remain unseen when attempting to back up. The dealer says they have had numerous complaints but there is nothing to do. They did offer to sell us a parking assist sensor system but that's all. The cust satisfaction representative at Chrysler said he had not had any complaints like this. He also said he could not view any other reps info- he was just one person in a huge company. When I asked for his supervisor, he said supervisors don't take calls. This car has serious design flaws and Chrysler will not correct them. We are concerned about the safety of ourselves and others. We can't wait for our lease to expire in Oct 2006, until then we are very worried about using this car. I can't ever envision purchasing another Chrysler product after this lack of commitment to vehicle safety.
- Charleston, SC, USA
I own a 2004 Chrysler Pacifica. My complaint deals with the total lack of visibility when one is backing up. Specifically, since the rear window is so heavily tinted you cannot see any illumination thrown out by the inadequate back-up lights. If the area around the car is poorly lit, one cannot see anything or body behind you. This is very dangerous. I have been driving for 45 years and have a very good driving record. This is the most dangerous vehicle I have ever driven!! I will not drive it in the evening anymore due to the total lack of confidence in the vehicle. Instead, I drive my wife's Honda CR-V. on February 7, 2005 I called Chrysler customer service. The rep said that I could peel off the tinted cellophane strip from the rear window. This is ludicrous. The tint on the glass is an integral part of the pane. He was absolutely useless. On February 8, 2005 I complained to my dealer. He would not replace the rear window but would sell me a back-up sensor system for their cost of $417. The problem is not solved. This is a problem of safety. All I want is a way of using my car 24/7 without fear of striking somebody or an object, through no fault of my own. I do not feel it is appropriate for me to pay for this service. I am trying to save lives. Please feel free to contact me, sincerely, joel F. garfield
- West Bloomfield, MI, USA
- Covington, GA, USA