I bought the car in Dec 2012, and within a month the engine light came on. I brought it to the garage I usually use and I spent $1000 and it worked for a week but then the engine light went on and off ever since. Last year I replace the battery and within a week it still had the light going on and off within a week. Then I brought it back and I spent $1500 and same thing: it worked for a week and then the light came back on.

I did not try to fix it until I had to get a sticker: I brought it in on Saturday April 11th and they tried to figure it out but still could not: I spent $550 and no sticker as they cannot fix it.

The code we get with the scanner: U110C U0140 U0155. I went on Chrysler Forum and 100 customers have the same problem.

I called Chrysler and they had no answers.

What should I do?

Chantal 781-588-9053

Chrysler: Bad Product, Bad Customer Service!

If you're in the market for a car and are considering a Chrysler product, consider my situation before buying. I bought a used 2005 Chrysler Pacifica with 30,000 miles on it, still well within the 3 yr/36,000 mile Power train Bumper-to-Bumper Warranty. About a month after driving the vehicle the check engine light came on and I took it to the dealership to have it fixed. They made 4 attempts to fix the car with no success. I called Chrysler's customer service line and got the run around from the agent who said that the car would be fixed and to be patient. They made 8 more attempts to fix the vehicle and STILL have not succeeded in fixing the problem. I've called the customer service line several times since then trying to speak with a manager, and the two times that I actually got to speak with a manager, I had to threaten a lawsuit and argue with the agent for 10 minutes in order to get to! The first time the manager and I spoke I told him that I was seeking reimbursement or a replacement vehicle, and to appease me he said that he would forward my file to a higher authority to see about making that happen and that I would hear from someone by the end of the week. I NEVER heard from anyone. I sent a certified letter because that is what the warranty required of me, and I STILL never heard from anyone! The second time I fought and clawed to get to the same customer service manager, he said that the Lemon Law doesn't require them to replace or reimburse me so he was forwarding my file (once again) to the Southeast district manager and leaving it up to him to do an optional buyback on the vehicle. Of course, once I finally spoke with him a week later he is still trying to fix an unfix-able vehicle! They've had my car now for 80 days and counting!! The warranty clearly states that in the case that a car cannot be repaired within 3 attempts that the buyer is entitled to replacement or reimbursement. It also states that it varies from state to state and depends on your states Lemon Law. Unfortunately, since Georgia�s law is not consumer friendly, I'm stuck paying for a car payment and insurance on a car that will be in the shop indefinitely until they can fix it!! When I spoke with the district manager, I asked how many attempts and how long were they going to keep this going, and he said that he did not have an answer for me. I asked who did and he said that I would have to call the customer service� line again he GUESSED! Everyone is passing the buck! I find it appalling that if I lived in a state where the laws did protect me, and they were bound by the law to do the right thing they would, but since Georgia Law doesnt, they have that legal loophole to slip through when ethically the right thing is to give me the reimbursement or replacement for the vehicle! I don�t know how long this will go on, I DO know that the district manager would give me no contact information for him and that the customer service line is anything but, and I realize that a warranty doesn't cover you as much as you think. I also know that if you are relying on Chrysler to honor what's right you'll be waiting for 3 months or more like me!! Buyer beware!! This is why Chrysler will never match up to the Japanese automakers. Their product is below standard, and the way they treat their customer is disgraceful! With all of the time (80 days and counting) and attempts (12 now) and money they've wasted trying to fix a car that the technician himself said is a lemon, they could have already done the right thing and gave the customer what they're entitled to ethically!!! Thank you for taking the time to read this, I hope I can save someone else from going through the same thing!