Vehicle repair refused by aaa mechanic because of extensive frame rot, noises as frame flexes while being driven.

- Hudson, MA, USA

Motor mounts & cradle rot are known pervasive issues with 2008 Pacificas (& other years). There is no inspection or maintenance required per the maint. Booklet nor shown anywhere so dealers never inspect them thereby leaving unsuspecting owners/drivers in a potentially dangerous crash situation. My bad motor mounts weren't noticed until 101K miles & cost $1,200 to replace. The dealer stated it was a serious safety issue at that point so a mandatory repair. In just 12 short months, they required replacement again. I now have no confidence in the safety of the motor mounts after having had (3) sets in 116K miles (original + 2 replcmts).

- Oxford, CT, USA

Motor mounts rusted out & needed to be replaced (100K miles) even though these do not require any type of maintenance according to the maintenance schedule & book. Furthermore, I have a lifetime powertrain warranty but the dealer & corporate both state this repair is not covered. Even though I had a 100K mile extended warranty and a lifetime powertrain warranty and have religiously serviced my car at Chrysler dealerships, I was stuck paying $1,000 to replace them. Dealer stated this is a serious safety issue so I had no choice. NHTSA should insist Chrysler repair or reimburse owners as this is a pervasive issue with the Pacificas due to a design flaw (ac drips on motor mounts which causes them to rust out).

- Oxford, CT, USA

I bought this car from the original owner in 2009 with 38K miles on it. Since then, I have had to replace the engine mount three times! recently, the car has been overheating while driving with smoke coming from under the hood. At first, I had some hoses replaced. The mechanic has now advised that it needs a radiator replacement. I have called around and dealerships say that it is hard to get to the radiator on this car due to its design, so the cost is $1600. At this point, I am afraid to drive the car. I have read through these complaints and Chrysler has known about the engine mount problems with this car since at least 2011, and still no recall! several other people have also experienced the overheating issue. I am baffled because Chrysler has just brought out a new version of this car for 2016, without addressing any of the known problems with the original version of the car!

- Falls Church, VA, USA

Accelerated engine frame corrosion: The front sub-frame(engine support cradle) is corroded so badly, the powertrain creates excessive engine vibration, incorrect shifting, vehicle flex, and excessive engine travel. The vehicle is no longer safe for highway use. In addition to steering and suspension related safety liability, the engine/powertrain is known to 'drop' out of the vehicle at any time while vehicle is in motion. If this should occur at highway speed, there would be a total loss of vehicle control and it is very likely that serious or fatal injuries could ensue. This is a known issue affecting all years/packages of vehicle manufacture for the Chrysler Pacifica, regardless of actual date of production. A single prior recall addressing the issue was initiated in 2010 for a very narrow selected production date range(02/23/14 ' 03/31/04) well after the vehicle left production(2008). This afflicted subframe part was not altered during manufacture to correct the issue/defect during its production run. Chrysler employees acknowledge the corrosion prevention process/coatings used were not sufficient to prevent accelerated corrosion of the assembly. Chrysler will refuse to address those seriously affected. Once the issue was found (in my case one year ago), the vehicle was taken to a dealer representative. While the dealer wants to resolve the concern for the consumer, the corporate directive declines the repair as not required. Of note: This is unrelated to standard rust corrosion issues associated with typical automobile aging. My vehicle always been garaged and has minimal corrosion issues anywhere else on the vehicle. Documented examples of issue: www.chryslerproblems.com/trends/cradle-rot/ www.theindychannel.com/news/call-6-investigators/Chrysler-corrosion-car-owners-want-answers-on-corrosion-problem

- Westfield, IN, USA

Took car in for regular maintenance and service manager showed me that the subframe/engine cradle was severely rusted especially in the center and passenger side. The car only has 76,500 miles and is regularly serviced, washed and maintained. Now it's dangerous to drive. I have a max care Chrysler extended warranty and it's not a covered component. I called Chrysler and they will do nothing. This appears to be a problem with all model year Pacifica's, yet they only warranty a very small number built in 2004-2005.

- Lake In The Hills, IL, USA

I took my car to a tire shop to replace a flat tire I had on the car. Upon fixing the flat tire, the shop notice that the K-frame of my car was rotting away. They recommended I get it fix as soon as possible because they saw it as being unsafe to drive. I then took my car to the chrsyler dealership in norwood, where they inspected the car. After inspecting the car, they too said that the car wasn't safe to drive and that I did need to get it fixed. At first, they told me that my car was no longer under warranty and that the recall that they had on rotten K-frames did not apply to my car. The chrsyler dealership and its headquarters wanted nothing to do with the car at first. After calling around and being very persistent with trying to find someone to take ownership of what was going on with my car I contacted the attorney general's office. The closest I got to someone taking ownership of my car was that the dealership said that I would have to pay a $500 deductible for my car to be fixed but while they were fixing the car and taking out the engine, I would have to pay for any parts that had been damaged in the process and on top of that, I would also have to pay for a rent a car while my car would be being fixed. Right now I have no way of getting around. I have an 81 year-old sister that I take care of as well who is legally blind. The sad part about this whole thing is that if I never got that flat tire, my family and I would still be driving around in an unsafe and who knows what could have happened by now and I think that there are a lot of people out here who are having the same problem and just don't know. Please help us!

- Roxbury, MA, USA

The contact owns a 2008 Chrysler pacific. The contact stated that the motor mounts became fractured. The contact spoke with the manufacturer and was not advised that the motor mounts were not under warranty. The vehicle had not been repaired. The failure and current mileages were 60,978.

- Rancho Cordova, CA, USA