10.0

really awful
Crashes / Fires:
4 / 3
Injuries / Deaths:
8 / 0
Average Mileage:
21,001 miles

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« Read the previous 20 complaints

problem #79

Jul 252018

Pacifica

  • 40,000 miles
While accelerating at low speeds (15-20mph), vehicle will shift very hard, making it feel like I've been rear-ended, and causing the vehicle to lurch forward. Immediately afterward, I cannot accelerate. It feels like the transmission is out of gear, or is trying to find the correct gear. Then, suddenly, it will pop into gear and return to normal. This has happened possibly 75 to 100 times. The vehicle has almost 50,000 (fifty-thousand) miles on the odometer. My concern is that the vehicle will lurch forward into a car in front of me, or that I will be attempting to accelerate to match traffic speed, and will be unable to do so.

- Arlington, TX, USA

problem #78

Jul 172018

Pacifica

  • 25,432 miles
The contact owns a 2017 Chrysler Pacifica. While driving 20 mph, the vehicle jerked hard when changing gears. There were no warning indicators illuminated. The vehicle was taken to shaver Chrysler Dodge Jeep Ram and Fiat (3888 thousand oaks blvd, thousand oaks, ca 91362, (805) 496-7103) and test driven, but a failure could not be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 25,432.

- Vintura, CA, USA

problem #77

Jul 202018

Pacifica

  • 14,000 miles
Transmission has intermittent issues shifting from 1st to 2nd gear at approx 15-20 mph. Will either shift so hard it in essence slams into gear making you feel as though you were rear-ended, or will hesitate while it searches for a gear, refusing to accelerate despite gas pedal being pushed to the floor. This has happened to us on several occasions, everywhere from a parking lot to a busy highway with oncoming traffic, both while making turns and traveling straight ahead. On our 3rd visit to the dealer for this same complaint, we were told this is normal. It is not normal for a car to essentially leave you sitting on a busy highway while it searches for a gear. The Chrysler forums are replete with complaints about this same issue, but Chrysler has not yet addressed it. This appears to be separate from the stall recall that was previously issued by Chrysler as we have had this done to our van (as have others) and it has not improved.

- New Braunfels, TX, USA

problem #76

Jul 122018

Pacifica

  • 14,790 miles
I have recently been notified of a recall number U64. There is another one, U50, which is pending and I have not been notified yet. Additionally, I have experienced while driving that the Chrysler Pacifica jerks when I am driving approximately 35 mph and or highway speed. I am concern that this Chrysler Pacifica 2017 is starting having problems in such an early stage.

- San Jose, CA, USA

problem #75

Jul 022018

Pacifica

  • miles
Second time happening. Suddenly quit running again at 40 mph while going up small hill on July 2nd around 2 pm on trip back from market. Had driven about 5 miles total. Also, this time parking brake would not release. This vehicle is a highway hazard. Supposedly the problem was fixed on June 23rd by reprograming the transmission control module. Waiting for dealer to explain what they are going to do this time....

- Irvine, CA, USA

problem #74

Jun 212018

Pacifica

  • miles
Vehicle suddenly stopped in city traffic and was unable to move. Pulled parking disconnect and was able to drive 6 miles to dealer, vehicle has 14,150 miles at time with no prior problems. Dealer was able to "fix" by reprograming tcm (error code P0975) this could have deadly on an interstate. This type of sudden stall needs to be corrected as I have read others reporting same situation.

- Irvine, CA, USA

problem #73

May 052018

Pacifica

  • miles
I have experienced sporadic incidents with my 2017 Chrysler Pacifica where when braking to a stop, the engine continues to run at 1500 or so RPM instead of idling down. It requires extremely heavy brake pressure and putting my left foot on the brake so that I can tap the accelerator with my right foot. That will disengege the transmission and cause the engine to idle down. During these incidents the automatic engine shut-off when the care is braked has not been disengaged the dealer has not been able to locate any codes or dupicate the problem. In summary, it is an accident waiting to happen.

- Portsmouth, RI, USA

problem #72

May 012018

Pacifica

  • 15,000 miles
Automatic start and stop is very concerning, after a year of driving 2017 Pacifica, the automatic start is slowing in response, causing significant concerns for roll back, torque twist, air conditioning, and overall safety. This is a major issue, that needs to be reviewed.

- Arlington, TX, USA

problem #71

May 212018

Pacifica

  • 22,000 miles
My 2017 Chrysler Pacifica has over 22,000 miles on it. About a month ago, I started experiencing hard shifts, jerks, MINIstalls when accelerating. It has happened while coasting in traffic, accelerating from red lights, stop signs, and merging into traffic! I believe its 2-3 gear shift. I feel the rpms drop down to nothing and spike. It feels like being hit from behind and getting whiplash. Its very powerful and frightening. Having two kids in carseats when his happens is scary! the dealership hasn't been able to reproduce to problem (even on a drive along) and they say they can't do anything about it until a check engine lights comes on. Warranty is up in 14,000 miles - this needs to be fixed by then. Latest occurrence was this morning accelerating from a stop.

- Glen Arm, MD, USA

problem #70

May 182018

Pacifica

  • 3,573 miles
2017 Pacifica limited, mileage 3573. Coming to full stop at stoplight, engine suddenly reved up and car attempted to accelerate forward on its own. Had to keep foot hard on to brake to prevent forward movement into intersection. Incident lasted at least 20 seconds before car returned to normal stop.

- Fairfax, VA, USA

problem #69

May 162018

Pacifica

  • 18,000 miles
In January 2018, took the van in because of jerking motion shifting out of gears. Would go from first gear, skip second gear and then jerk hard into third gear, almost feeling like the van was going to stall. Chrysler dealership stated that Chrysler doesn't know how to fix the problem but doing an engine stall reset with the computer system in the car may fix it. That worked for about 2 weeks and the jerking motion started to happen again. Most times it was at speeds between 15-20 mph, but then it started to happen at speeds like at 40mph. Then yesterday, while driving on the highway, there was stop and go traffic, and as I was trying to accelerate, the car jerked so hard twice, I thought I was rear ended. The check engine light came on, and the car began to accelerate on its own. I tried to brake and at first was unable to. Finally the car slowed down, but the RPM's were reving at 4 while I was only going 25mph and then stalled. The car would not shift out of first gear, and would not go any faster than 25mph. I was able to get off the highway before being involved in a crash as it was rush hour traffic on the one of the most busiest highways in miami. So now my car is at the dealer and they are telling me that they are going to try to replace the valve body of the transmission, and if that still gives them problems, they will have to replace the whole transmission. This van is a year old!!! the service advisor said that they are just doing what chrylser is telling them to do to try and fix this problem. Very sad Chrysler. This is a huge safety issue and telling consumers that they don't know how to fix a problem that could be life threatening or they are going to "try" to fix it is unacceptable. Many of us that own vans have small children that are in them everyday and this is what we have to deal with. At this point, I want new manufacturer van.

- Sunrise, FL, USA

problem #68

May 152018

Pacifica

  • 18,000 miles
Exited interstate 215 and made a left turn, traffic was a bit backed up so we slowed down to almost a standstill, when the speed picked up I started accelerating and felt a huge thump as if I had been rear ended, then the vehicle shifted and drove normal thereafter.

- Perris, CA, USA

problem #67

May 152018

Pacifica

  • 17,950 miles
As I was merging into interstate 15 northbound during traffic, the vehicle jerked twice, it almost felt as if I had been rear ended from such a hard jerk. Finally the vehicle released the gear and I was able to drive up to normal speed

- Perris, CA, USA

problem #66

Sep 132017

Pacifica

  • 17,000 miles
My transmission jerks hard when shifting between 1st and 2nd and 2nd and 3rd gear. This happens at a slow speed around 15 mph. It feels like I have been rear ended by another vehicle. It then will lurch forward like I hit the gas pedal. One of the times I was out of town. When the transmission jerked it would not change to a higher gear. I had to park the car, cut off the motor for and hour, and then was able to drive the rest of the way home. The dealer has refreshed the computer and did a recall, but it still is not fixed. I have had it to the dealer 3 times. They say nothing can be done unless they can duplicate the problem. One time the service engine light actually came on for several hours but was off when I started the car the next morning.. on 10 May 2018 I was told by the service advisor that the new cars have a mind of their own and learn the drivers driving habits. So I felt like they were blaming it on me. How stupid is that comment?

- Panama City, FL, USA

problem #65

May 102018

Pacifica

  • 20,000 miles
While idling at a light and pressing pedal to go. My 2017 Chrysler Pacifica failed. Lights started. Flashing in dust cycling through check ABS, check tire pressure, etc... car was in drive and was rolling backwards with breaks and steering not working. This resulted in an accident rolling into the vechical behind us. The nice individual the we crashed into was able to catch the failure on his dash cam. We have brought in the van on other occasions to have it looked at for transmission wanting to launch forward when going from idle. They still can not figure it out and told use no record in service reports with other having any problems. After a 10 second search we found others have had similar problems with same make and model. These. Can be found on consumers reports. With. Out a guarantee the breaks and steering will not go out again I do not want the car back. I. just. Want my money back. The sell this thing as a safe family vehicle, but loosing breaks and steering is not what I want my family in. They still can not figure out way it happens.

- Plainfield, IL, USA

problem #64

May 082018

Pacifica

  • 17,500 miles
Traveling down the interstate, a vehicle was traveling slower, so I slowed down until it was clear to merge lanes to pass, once I switched lanes and depressed the gas pedal, the transmission jerked and wouldn't shift making the car slow down, once I let go of the gas, it did a rough shift and I was able to accelerate again

- Perris, CA, USA

problem #63

May 102018

Pacifica

  • 17,800 miles
From a dead stop, turning left the vehicle accelerated and got "stuck" in gear, the engine was revving but the transmission would not engage the next gear, once I set my foot off the gas pedal and reapplied it, the transmission allowed the gear to shift in, and the vehicle slowly moved up to speed, but still with a slight jerk.

- Perris, CA, USA

problem #62

May 042018

Pacifica

  • 14,000 miles
My 2017 Pacifica was recalled in January 2018 for the engine stall problem. Chrysler told me they might not have a fix for the problem until the 2nd quarter of the year! I told them that I wasn't driving a dangerous car around. I brought it to the dealer and it sat there for a month while I drove a rental. I was then told that the PCM was updated with software and it was fixed. After a picked it up I got a notice from Chrysler saying that I didn't need to do the repair because it was fixed during the prior recall for egr valve"?" well, while driving last week, the car stalled six times in two days! one of times I was parked and idling, another time, I was slowing down for a light and the other times I was just driving. I had it towed to the dealer and they've had it for a week and are in contact with Chrysler trying to remedy it! whatwver they did to "fix" this recall previously did not fix it as the very dangerous problem is still happening! will not drive my family around in this terrible car.

- Randolph, MA, USA

problem #61

May 072018

Pacifica

  • 20,000 miles
I was driving on a state route (rt. 59 rockland county, NY) after light turned green I started to accelerate and all of the sudden the car went into neutral. The light above the "D" (drive mode) indicator started blinking and the car wouldn't accelerate. I had to stop in middle of a busy intersection and shift into park, then shift back to drive. This has to be addressed urgently since this is a very dangerous thing. I don't feel comfortable driving my car anymore. I called Chrysler and they say it's unusual and I should bring it to the dealer in 2 weeks (that's when they have an available appointment). I hope the nhsta can do something about this faster.

- Spring Valley, NY, USA

problem #60

May 062018

Pacifica 6-cyl

  • miles
The vehicle stalls while in motion and while shifting from first to the second gear or from second to third gear. After it stalls for a couple of seconds the vehicle jumps. It is not something constant that will occur, only sometimes and the dealer cannot reproduce the occurrence and they cannot take any action to fix it (at least this is their response). The computer is not recording any malfunction. When this occurs but you cannot accelerate or decelerate, or do anything to avoid any potential accident. I submitted the vehicle to two Chrysler dealers for a check and because they couldn't reproduce the incident they told me to wait until such issue occurs more constant. This is a very disturbing approach because it happens while the vehicle is in motion and can provoke an accident. I have 4 children and I use the van to drive my family and this is a significant safety issue that should be considered more seriously. Updated 8/30/18

- Davie, FL, USA

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