10.0

really awful
Crashes / Fires:
4 / 3
Injuries / Deaths:
8 / 0
Average Mileage:
21,001 miles

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« Read the previous 20 complaints

problem #19

Sep 212016

Pacifica

  • 822 miles
9/21/16 7 days after purchase 822 miles driven vehicle at rest in driveway displays service shifter and requires new shifter installed before driveable. 10/11/16 1717 miles driven vehicle will not start at rest. After 15 minutes it finally starts sounds like a lawnmower and vehicle shaking starts. 2/28/17 15428 miles driven vehicle in motion on I-80 traveling in heavy rain when windshield wipers freeze for several minutes. I had my children in the vehicle and we came 6 inches away from being hit by a semi as we tried to navigate to the side of the road with zero visibility. Car had to be restarted for wipers to engage. 3/1/17 15559 miles driven vehicle in motion crossing a street with 45 mph speed limit and vehicle dies leaving me stalled in the middle of traffic. Chrysler tows to local dealer and replaces 1 spark plug, 1 ignition coil, 6 gaskets according to service report. Vehicle continues to shake at idle. 9/8/17 30000 miles driven when I press accelerator from stopped position, vehicle does not move. I press harder and vehicle makes a clunk then surges from 0 to 53 mph and the brake is firm and I have trouble slowing down. Within 15 minutes while vehicle is in motion at 48 mph engine dies and vehicle stops blocking traffic both ways in an intersection where traffic travels at 45-50 mph. Message on dash says "shift to park" but brake is hard and shift knob will not turn to P. using push button start I am able to restart the vehicle while in drive and proceed to dealer where the Chrysler service team tells me that I will have to continue driving the vehicle until it happens again because they cannot fix it unless they see it happen. This is the third time my life has been risked and they aren't fixing the issue. I have had 5 warranty replacements, over 50 days out of service and dozens of other failures. Service records too big to upload...updated 10/26/17

- Bettendorf, IA, USA

problem #18

Sep 022017

Pacifica 6-cyl

  • 23,600 miles
The contact owns a 2017 Chrysler Pacifica. The contact took the vehicle to the sport durst Chrysler Dodge Jeep dealer (513 durham-chapel hill blvd, durham, nc 27707; 919-724-4677) to have the vehicle repaired for a recall regarding the door locks. The vehicle was repaired. Shortly after the repair, the transmission warning indicator illuminated. The contact returned the vehicle to the same dealer where it was diagnosed that the computer needed to be reprogrammed. The computer system was updated. The failure recurred three more times and the contact returned the vehicle to the dealer a total of four times. The contact stated that the vehicle was presently at the same dealer, but they were unable to identify the cause of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The recall details were not provided. The approximate failure mileage was 23,600...updated 10/30/17 updated 11/13/2017

- Durham, NC, USA

problem #17

Sep 012017

Pacifica 6-cyl

  • 9,500 miles
Vehicle has a vibration/shudder that Chrysler considers "normal." Has been in for service to two separate dealerships a total of six times, with no resolution. Engine vibration continues to worsen, and have driven other vehicles without similar vibration. Others have reported vehicle will eventually shut off while driving, rendering no steering or brakes. I do not care to have a vehicle with my children in the car that can/will shut off while driving. Chrysler has been zero help, and will be pursuing buyback process immediately...updated 10/30/17 updated 11/13/2017

- Minnetrista, MN, USA

problem #16

Aug 292017

Pacifica

  • 10,000 miles
Only a few thousand miles with the vehicle, the vehicle would make clicking noises as I turn the vehicle (doesn't matter left or right). Dealer service dept checked and replaced defective right axle. At 10K miles, left axle failure. Dealer service dept checked and replaced a broken left axle. This break also caused the E-brakes to no longer engage and while the car was in park no brakes were applied thereby allowing the car to continue rolling unless your foot was on the brakes or a block of wood is placed at the tire to prevent rolling. When I spoke to the service rep, he mentioned that front axle failure seems to be common in the Pacifica. This nearly killed me and my family. Thankfully we weren't struck as we got stuck mid left turn with opposing traffic speeding downhill. I do not feel this vehicle is safe and further investigation is necessary. Had this had occurred while a car was coming downhill, in a busy intersection, or at high speeds on the freeway, we would have been in a major accident. We got lucky and I no longer feel safe driving my family in this vehicle...updated 10/30/17 updated 11/09/2017

- Newport Coast, CA, USA

problem #15

Aug 182017

Pacifica

  • 17,000 miles
The vehicle suddenly appeared to shift into neutral, while still in "drive", going approximately 40 mph. The accelerator was completely unresponsive and driver was unable to shift into another gear. The vehicle repeatedly said "not in park" while in park, showed the reverse camera while in drive, and would not accelerate when in drive. Fortunately the driver noticed the check engine light had come on and was pulling into a gas station when the unresponsive accelerator occurred, otherwise a collision would most definitely have happened..updated 10/25/17

- Mint Hill, NC, USA

problem #14

Jul 052017

Pacifica 6-cyl

  • 4,600 miles
Current mileage: 5560, my van is currently in shop for transmission related issues for the third time. The vehicle looses all the power all of a sudden in the middle of the road while driving. I have had this happen on four different occasions, couple times on highways and couple times on city streets, have to pull to a shoulder immediately (glad I could). Have to try 3 to 4 times to start the vehicle and sometimes even hard to turn the dial to get the van moving. On my first visit to the dealership they have mentions its tcm software issue, second visit they said it was tcm line issue, had to order parts and get it fixed, took 10 days. Now three weeks later have similar incidents happen and now the van is back in the shop, they said they have to order smoother part in regards to transmission and its on back order. I am worried about the safety of my family with this van, I have called the company and informed them about my concerns, I searched through the web to see if there are others experiencing the same issue and I have seen quite a few of them in the same boat. Seems like a known issue with this transmission. Not sure of the direction I need to go in this regards.....updated 11/03/17 updated 11/09/2017

- Jamestown, NC, USA

problem #13

Jun 222017

Pacifica 6-cyl

  • 3,200 miles
Highway speed, heavy traffic, engine suddenly stopped. Warning sounds and lights on dash. Loss of power steering. Had to come to complete stop in middle of highway traffic, place in park, depress brake, push start button. Occurred June 22, 2017 about 3200 miles on new vehicle. No resolution from dealership or Chrysler. Chrysler instructed dealership to report loaner car as stolen. Also requested data recorder be installed and I continue to drive until occurs again. I refused to place my family at risk. Have since purchased other brand replacement vehicle and am trying to arrange buy-back...updated 11/07/17 updated 11/09/2017

- East Granby, CT, USA

problem #12

Jul 192017

Pacifica 6-cyl

  • 170 miles
The van has less than 200 miles in it when it stated stalling. It now has 205 miles, and it has stalled(engine stopped) 5 times already. This occured when decelerating or when fully stopped with the gears still in drive. The engine will stop and a message on the dashboard to put the vehicle in park to start will appear. Restarting the engine is normal with no issues....updated 11/06/17 updated 11/09/2017

- Rockville, MD, USA

problem #11

Jul 192017

Pacifica 6-cyl

  • 26,000 miles
Vehicle is loosing acceleration and/or all power while in operation. Vehicle will be moving in drive and then will not accelerate upon pressing gas pedal. Has also completely shut off while in drive, and had to be put into park and restarted. This is a very dangerous problem since it happens while the vehicle is in motion in the drive function. This has occurred three times now over the course of 6 weeks. Every time it occurred on a city street at either an intersection or in a line of traffic. Vehicle was taken to certified Chrysler dealership after the second occurrence, where we were told there was no problems with the transmission or any codes showing up when diagnostics were performed. Vehicle is not fit for driving as it seems it will just randomly loose acceleration or turn off during operation.....updated 11/03/17 updated 11/09/2017

- Chula Vista, CA, USA

problem #10

Jul 052017

Pacifica 6-cyl

  • 980 miles
The vehicle has 950 miles on it, a rotatory gear shift know, and an electronic parking brake. At home I park the vehicle on a level surface. I do not engage the parking brake when I leave the vehicle. On quite a few occasions when I enter the vehicle and turn on the engine, the parking-brake light comes on and the brake is engaged even though I did not set it. For most occurrences, I can press the parking brake button, and the light will go off and the brake will disengage. However, on some occasions, pressing the brake button gives no response. If I turn the engine off and then back on, the brake then disengages. A few times I have had to turn the engine on and off more than one time to get the brake disengaged. A more series problem with the parking brake is that on several occasions the brake has suddenly come on while I am driving. This has occurred when I have started the engine and driven about 100 feet. It has occurred when I am moving forward and when I am backing up. The brake suddenly engages and brings the vehicle to an abrupt halt. On these occasions pressing the brake button gave no response. I had to turn the engine off and back on. 7/5 I stopped at a pharmacy drive-up window, and put the vehicle into park. After my transaction, I rotated the gear knob to drive, and the parking brake light then went on. I pressed the brake button multiple times, and the light would not go out. I then turned the engine off and back on. (to do this I had to have pressure on the brake pedal.) when I turned the engine back on the vehicle took off at significant speed, and I crashed into a street light pole. When a tow truck came to get the vehicle the truck operator found that the vehicle gear knob was in the park gear. He had a good deal of difficulty in getting the vehicle into neutral gear for the towing process. Have pictures upon request......updated 11/03/17..updated 11/13/2017...updated 11/17/17

- Greendale, WI, USA

problem #9

May 242017

Pacifica 6-cyl

  • 4,600 miles
Transmission failed on us 3 times. First was backing out of a parking spot, totally locked up for 15 minutes. Reset and ran fine. Next, with wife and 3 kids in the van, transmission locked up at 45 miles per hour almost causing her to crash and get hit. All lights came on and electronic parking brake engaged. Dealership took 2 weeks to fix and said it was fine. Next, I was driving at 55 mph and transmission locked up. Almost died. No A/a by the grace of god. All lights came on and parking brake engaged again. Now, Chrysler is replacing the entire transmission. We won't take it back. Family almost died twice...updated 07/20/17

- Bluffton, SC, USA

problem #8

Apr 122017

Pacifica

  • 3,900 miles
The first problem was that the car shuddered and made loud "clunking" noises when shifting gears. It would often quit running when at low speeds as in parking lots. While at high speeds on the interstate car just didn't feel "right." Wanted to quit. Took it in the first time and they reprogrammed the transmission which seemed to help for a short while. Then, it started acting up again and when returning to the dealer this time they advised a lubricant was needed. Not sure what or where this was applied.

- Ocala, FL, USA

problem #7

May 222017

Pacifica

  • 4,500 miles
While driving on a busy street, my 2017 Chrysler Pacifica suddenly lost the ability to accelerate. I was in an intersection pumping the gas pedal with nothing happening. The warning message on the dash read "shift vehicle to park" (or similar). I coasted to a stop with cars nearly missing me, shifted to park, turned the car off, then turned it back on, shifted to drive and pulled directly into a parking lot. I called Chrysler roadside and was towed to the dealership where my car is now. According to what I'm seeing on Chrysler forums, this is beginning to happen across the country & Chrysler is not addressing this extremely serious situation. Thank you for your time and I look forward to a response.

- Asheville, NC, USA

problem #6

May 212017

Pacifica

  • miles
Vehicle stop running randomly. Stopped running while on road. How to completely stop put in park to restart period safety issue big time

- Ione, CA, USA

problem #5

Apr 112017

Pacifica

  • 7,000 miles
The contact owns a 2017 Chrysler Pacifica. While attempting to accelerate from a red light, the vehicle failed to accelerate and the onboard computer displayed a transmission code. The vehicle was taken to a dealer. The mechanic stated that there was no transmission code and that the failure was due to the contact fueling the vehicle while the engine was running. While the contact was turning left at an intersection at 10 mph, the vehicle failed to accelerate again and stopped in the middle of the intersection. After 5-6 seconds, the vehicle jerked forward and accelerated as the check engine indicator illuminated. The vehicle was taken to the dealer again, but was not diagnosed or repaired. The failure occurred four times. The manufacturer was not made aware of the failures. The approximate failure mileage was 7,000.

- Pembroke Pines, FL, USA

problem #4

May 062017

Pacifica

  • 270 miles
New 2017 Chrysler Pacifica hybrid with 270 miles stalled on a busy intersection and won't turn on. The vehicle was in motion when it lost power and came to a complete stop. The engine sign is on and message says "press brake to prevent rollong". turning off and turning the it back on does not make the issue go away.

- Arlington, TX, USA

problem #3

May 012017

Pacifica

  • 8,207 miles
Its new Pacifica van with safety package. It stopped suddenly in the middle of the road as if parking break is applied, it showed a number of warnings including parking break malfunction, transmission issue, traction control issue. I put flashers on, tried to stop and start the vehicle, it did not not allow me to change gears to drive. It is very dangerous if the same issue happens on a highway, this can cause serious collision, more dangerous for a mini van carrying family

- Clarksburg, MD, USA

problem #2

Mar 272017

Pacifica

  • 12,000 miles
After placing the vehicle in reverse and applying gas the vehicle will start to reverse as intended. However, after moving several feet the transmission completely fails and the vehicle does not respond to added pressure from the gas pedal. It's as if the transmission shifts to neutral on its own and the engine revs its rpms with no result. This has happened at least 3 times on a slight incline and the vehicle begins to roll uncontrollably. It creates moments of confusion for the driver since they believe they should be moving backwards in reverse but the transmission lets go and starts to actually roll forwards. This has happened at home in the drive way as well as in a public parking lot. After the scenario happens, the R on the shifter blinks uncontrollably. The only way to reset the car is to turn it off and restart it. At that point it appears the transmission re-engages.

- San Antonio, TX, USA

problem #1

Jul 102016

Pacifica

  • 25 miles
I purchased my new vehicle and inside of 2 months I had two major problems. I went shopping and when I arrived at my destination and tried to park the car would not shift into park. No matter how long I waited or slowly or quickly I turned the shifting knob it would not shift into park. The parking break was also behaving strangely and would disengage on it's own as I tried to troubleshoot the problem. I had to keep my foot on the break pedal to keep the car from rolling away. My husband and I decided to try turning the car off in the hope that the matter would resolve itself and that is when we discovered that the car would not shut down. No matter what we did it would not turn off or shift into park. We immediately drove to the dealership and dropped the car off since we had no idea what else we could do and it was a tremendous safety issue. Today September 20, 2016 I experienced another electrical parking problem. While I was driving in very light traffic and a safe distance away from other cars the emergency breaking alarm went off. I was in the middle of crossing an intersection when the alarm started blaring and "break" flashed in large red letters. In my opinion there was no reason for that warning and I feel that this issue might be somehow tied to the other issues listed above. The first issues occured on 07-10-2016.

- Foothill Ranch, CA, USA