10.0
really awful- Crashes / Fires:
- 4 / 3
- Injuries / Deaths:
- 8 / 0
- Average Mileage:
- 20,926 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2017 Chrysler Pacifica. While attempting to accelerate from a red light, the vehicle failed to accelerate and the onboard computer displayed a transmission code. The vehicle was taken to a dealer. The mechanic stated that there was no transmission code and that the failure was due to the contact fueling the vehicle while the engine was running. While the contact was turning left at an intersection at 10 mph, the vehicle failed to accelerate again and stopped in the middle of the intersection. After 5-6 seconds, the vehicle jerked forward and accelerated as the check engine indicator illuminated. The vehicle was taken to the dealer again, but was not diagnosed or repaired. The failure occurred four times. The manufacturer was not made aware of the failures. The approximate failure mileage was 7,000.
- Pembroke Pines, FL, USA
New 2017 Chrysler Pacifica hybrid with 270 miles stalled on a busy intersection and won't turn on. The vehicle was in motion when it lost power and came to a complete stop. The engine sign is on and message says "press brake to prevent rollong". turning off and turning the it back on does not make the issue go away.
- Arlington, TX, USA
Its new Pacifica van with safety package. It stopped suddenly in the middle of the road as if parking break is applied, it showed a number of warnings including parking break malfunction, transmission issue, traction control issue. I put flashers on, tried to stop and start the vehicle, it did not not allow me to change gears to drive. It is very dangerous if the same issue happens on a highway, this can cause serious collision, more dangerous for a mini van carrying family
- Clarksburg, MD, USA
After placing the vehicle in reverse and applying gas the vehicle will start to reverse as intended. However, after moving several feet the transmission completely fails and the vehicle does not respond to added pressure from the gas pedal. It's as if the transmission shifts to neutral on its own and the engine revs its rpms with no result. This has happened at least 3 times on a slight incline and the vehicle begins to roll uncontrollably. It creates moments of confusion for the driver since they believe they should be moving backwards in reverse but the transmission lets go and starts to actually roll forwards. This has happened at home in the drive way as well as in a public parking lot. After the scenario happens, the R on the shifter blinks uncontrollably. The only way to reset the car is to turn it off and restart it. At that point it appears the transmission re-engages.
- San Antonio, TX, USA
I purchased my new vehicle and inside of 2 months I had two major problems. I went shopping and when I arrived at my destination and tried to park the car would not shift into park. No matter how long I waited or slowly or quickly I turned the shifting knob it would not shift into park. The parking break was also behaving strangely and would disengage on it's own as I tried to troubleshoot the problem. I had to keep my foot on the break pedal to keep the car from rolling away. My husband and I decided to try turning the car off in the hope that the matter would resolve itself and that is when we discovered that the car would not shut down. No matter what we did it would not turn off or shift into park. We immediately drove to the dealership and dropped the car off since we had no idea what else we could do and it was a tremendous safety issue. Today September 20, 2016 I experienced another electrical parking problem. While I was driving in very light traffic and a safe distance away from other cars the emergency breaking alarm went off. I was in the middle of crossing an intersection when the alarm started blaring and "break" flashed in large red letters. In my opinion there was no reason for that warning and I feel that this issue might be somehow tied to the other issues listed above. The first issues occured on 07-10-2016.
- Foothill Ranch, CA, USA
- Ione, CA, USA