10.0
really awful- Crashes / Fires:
- 2 / 3
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 21,486 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Was involved in a passenger side impact collision while in motion on a city street and the side air bags did not deploy. In fact as a result of the collision, all electronics when haywire. Windows would not roll up/down, display on radio said something like no service, lights were blinking, and the car would not turn off. Impact occurred just behind the passenger front wheel and all the way to the rear wheel. Seems like the electronics could be better protected in a side impact collision. Luckily, there were no passengers on that side of the van. I was actually on my way to pick up the kids from school.
- Woodbridge, VA, USA
Purchased a brand new Chrysler Pacifica vehicle 3 wks ago on May 18 2017. We headed out on vacation on the 20th of May. May 21 was the first incident on the interstate in Chicago we stalled in the middle of traffic for approximately 10 minutes. May 27 we pulled up to a stoplight and the engine stalled out on us that lasted approximately 3 minutes, the same day at a tollbooth we stalled out which lasted about 25 minutes before the car would start again we ended up calling for a towing service but the car we started and we canceled the tow service. May 30 we left the grocery store the screen switch to the app page and would not switch back, the brakes locked and we lost engine power. That lasted 20 mins before car would start. June 7 car would not start after coming out of the grocery store waited 20 minutes then tried again car started 30 seconds after the ignition button has been pressed by itself. June 11 car stalled out pulling into the driveway. Took less then a minute to restart this time. We have taken the car into the dealer and the could find nothing and could not replicate. We now have to drive back from pa to nd with a vehicle I am afraid to drive with 6 kids. I am so upset and disappointed in this Chrysler product.....updated 11/03/17 updated 11/09/2017
- Glenburn, ND, USA
The contact owns a 2017 Chrysler Pacifica. The contact stated that the vehicle experienced a sudden loss of power and the vehicle stalled several times at low and high rates of speed. The vehicle was taken to four different dealers (1. jack powell Chrysler dealer, 2. performance Chrysler Jeep Dodge Ram columbus, 1130 auto mall dr, columbus, oh 43228, (614) 272-0000, 3. byers Chrysler Jeep Dodge Ram, 465 S hamilton rd, columbus, oh 43213, (614) 228-5111, and 4. faulkner Dodge Ram, 6643 carlisle pike, mechanicsburg, pa 17050, (717) 590-5210). The dealers were unable to replicate and diagnose the failures. The manufacturer was notified by each dealer and provided no further solution other than escalating the concern and mentioned that they would respond back within 48 hrs. The failure mileage was not available.
- Pickerington, OH, USA
While the car was in motion at approximately 20 mph on a city street I lost all power and car turned off, steering locked and was able to coast half off the road. Car still said it was on and in drive but was completely off. Screen said "car must be in park to place in drive". dealer has been unable to locate issue and released car to me. I feel extremely unsafe driving this vehicle...updated 11/06/17
- Bayville, NJ, USA
Vehicle cutoff while driving and then had to be put in park to be restarted since it is a push to start. When put in drive the vehicle jolted harshly and made a dinging sound...updated 07/20/17
- Decatur, GA, USA
Vehicle stop running randomly. Stopped running while on road. How to completely stop put in park to restart period safety issue big time
- Ione, CA, USA
I was turning into a parking lot and my 2017 Chrysler Pacifica suddenly turned off. The display said something along the line of "car must be in park." I had to put my car back in park and restart the engine. I was almost rear ended by another car who was not expecting me to stop. Now that I am researching this issue, I'm finding that several other people have had this issue and Chrysler has no idea why it's happening. I am terrified to drive my car now. What if this happens on the express way traveling at high speeds or while driving through the mountains?..updated 07/20/17
- Yuma, AZ, USA
The contact owns a 2017 Chrysler Pacifica. On several occasions, the vehicle would not start. In addition, after pressing the start button, the doors locked but could not be unlocked from inside the vehicle. The vehicle was towed to the dealer, but the failures were unable to be duplicated. The vehicle was repaired. The manufacturer was notified. The failure mileage was 3,200.
- Pittsburg, PA, USA
Speedometer not reporting correct vehicle speed. While barely touching accelerator vehicle reported me driving 67 mph. I was driving according to speedometer 47 mph, I was pulled over by an officer who stated I was clocked at 67 mph.
- Defray Beach, FL, USA
I purchased my new vehicle and inside of 2 months I had two major problems. I went shopping and when I arrived at my destination and tried to park the car would not shift into park. No matter how long I waited or slowly or quickly I turned the shifting knob it would not shift into park. The parking break was also behaving strangely and would disengage on it's own as I tried to troubleshoot the problem. I had to keep my foot on the break pedal to keep the car from rolling away. My husband and I decided to try turning the car off in the hope that the matter would resolve itself and that is when we discovered that the car would not shut down. No matter what we did it would not turn off or shift into park. We immediately drove to the dealership and dropped the car off since we had no idea what else we could do and it was a tremendous safety issue. Today September 20, 2016 I experienced another electrical parking problem. While I was driving in very light traffic and a safe distance away from other cars the emergency breaking alarm went off. I was in the middle of crossing an intersection when the alarm started blaring and "break" flashed in large red letters. In my opinion there was no reason for that warning and I feel that this issue might be somehow tied to the other issues listed above. The first issues occured on 07-10-2016.
- Foothill Ranch, CA, USA
I have a 2017 Chrysler Pacifica equipped with a fcw (frontal collision warning system). I have owned and driven other cars with this system that have operated without issue. The fcw in the Pacifica has three settings that can be selected by the driver for sensitivity. Near, medium and far. I have tried all settings without any difference. The system does not audibly warn the driver of a possible impending collision at any speed or distance under almost all daily driving scenarios. This includes heavy traffic, city and highway, and situations with frequent abrupt stops. I have driven 4,135 miles in two weeks in very heavy traffic with lots of emergency breaking with no warning from the fcw on the Pacifica. The system has activated once with an approximate distance of 5-7 feet, upon approaching a Chrysler 200 at at approximately 25 mph. The dealer technician states no codes are in the system, and therefor it is functioning. I discussed this matter with the customer service manager at the local dealership who is escalating the matter to Chrysler dealer support for further evaluation and follow-up after he experienced my issue on a test drive. In addition, this vehicle does not operate per the videos Chrysler publishes on its website as an example of fcw on its cars. Based on my experience with other vehicles equipped with fcw, I believe the fcw on the Pacifica is not properly calibrated to warn drivers of impending collisions via an audible alert as described in marketing materials and in comparison to other vehicles I have driven with this feature.
- Hilton Head, SC, USA
- Abington, PA, USA