10.0

really awful
Crashes / Fires:
5 / 5
Injuries / Deaths:
1 / 0
Average Mileage:
13,520 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2017 Chrysler Pacifica:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #248

Sep 042021

Pacifica

  • miles
We were about to turn left onto a busy highway. Pulled into traffic and vehicle stalled with 2 adults and 4 children in the car. While stuck in the middle of the high way with oncoming traffic from both sides we started honking the horn and waving traffic to stop. Husband noticed a blinking -??D-?? light on the shifter knob and an alert on the dash that read something like -??shift to park-??. Due to the incline of the road we rolled backwards off the highway. We luckily were not hit by oncoming traffic but completely terrified by the situation. Had that highway been as busy as it usually is we would be dead. Shifted back to park. Was then able to drive vehicle the half mile home. Brought vehicle into dealership where after 2 weeks they were unable to to recreate issue and found nothing wrong. Stalling with no prior warning is a known recall for this vehicle but the recall was supposedly fixed on January 11th of 2018. This did not fix the stalling issue obviously. We refuse to drive vehicle again and take the chance of killing our family. After many conversations with Chrysler care we are 3 weeks out from incident and they have been of no help. This vehicle is not safe to be driven. After reading many forums there are many complaints of this recall not fixing the issue. Chrysler needs to be held accountable. I refuse to be a test dummy for this vehicle.

- Hortonville, WI, USA

problem #247

Sep 172021

Pacifica

  • miles
Stop and start function car shut down in traffic you have to place car in park and restart also stop and start function not available.

- Philadelphia, PA, USA

problem #246

May 012021

Pacifica

  • miles
Vehicle motor or transmission lurches and stalls, won't stay in gear, stops for no reason in traffic, slams into gear. But won't accelerate. Arrigo chrylser dealership in fort pierce Florida stated they repaired issue with computer reset or reprogramming but did not resolve. Continues to stall and lurch and lose power.

- Leominster, MA, USA

problem #245

Nov 272020

Pacifica

  • miles
The start/stop feature says to service the system and it effects how the vehicle drives. There-??s no pick up and the RPMs are messed up. I have had it to the dealership 5 times and they-??ve fixed a few things but the problem persists.

- Bayville , NJ, USA

problem #244

May 182021

Pacifica

  • miles
Our 2017 Chrysler Pacifica was stopped in traffic on Clinton River Road, Sterling Heights Michigan. When we engaged the gas pedal the vehicle would not start. The vehicle has the engine stop/start feature. By that we mean when the vehicle stops the engine stops and restarts when the gas pedal is depressed. Because we were blocking traffic, the police called for a tow truck which costs us $100. The dealer diagnosed the problem to be the starter with an estimate of $750, Because we had purchased the MOPAR extended warranty our cost was $200. The dealer also informed us that there is no way to permanently disable the stop/start feature. We believe this feature is a safety issue because we never now when the vehicle will not start after stopping and could cause a major traffic jam as it for us. Also, without the extended warranty the total cost would have exceeded $800. Thank you

- Sterling Heights, MI, USA

problem #243

Apr 162021

Pacifica

  • 66,000 miles
Vehicle will not give power on take off and will not give power at 45-55 mph. This has caused many issues where accidents could have been caused. Took to multiple dealerships and they both said it was the way the 9-speed automatic behaved. A vehicle should not behave in a way that is a safety concern. They could not fix the issue because it is the vehicle itself.

- Fuquay Varina, NC, USA

problem #242

Nov 202020

Pacifica

  • 13,500 miles
This vehicle is a handicap conversion van modified by revability / vmi in the modification - revability has replaced the factory fuel tank with one of their own design and construction. In doing so - they use the Chrysler factory components such as the fuel pump, fuel gauge sender unit, emissions connections, etc. However - the fuel gauge has never worked properly since I purchased the van and it gives misleading information about the fuel level. It registers only 3/4 full on the dash when in fact the tank is full. If you try to add any more fuel (as I found out when I first purchased the van) - it affects the emissions controls severely and makes the van un-drivable; in fact the engine will stall unexpectedly in traffic which is a severe hazard. Further - the low tank level is unpredictable so you are never sure when to refill, if the fuel gets too low then the engine can also stop in traffic. The company is well aware of this problem but cannot fix it. I have had it to the original selling dealership (jay hatfield mobility in lee's summit Missouri) several times as revability said the repairs were covered under their manufactures warranty. The dealership has been unable to fix the problem and has since not renewed their contract with revability. So the problem still exists and the powertrain 'check engine' light comes on periodically - which jay hatfield mobility said they had nothing to do with and would not do any further repairs. My wife is handicapped and in daily rehab treatment - so I need this van every day and need it fixed properly - however the van conversion manufacturer has no instructions or information that they can supply for a correct repair. I believe that revability / vmi should be responsible for fixing this problem properly or replacing this van as it is / can be a safety hazard to operate without a properly functioning fuel gauge.

- Overland Park, KS, USA

problem #241

Apr 102021

Pacifica

  • 32,173 miles
The power steering would go out, a notice would come up stating " power steering unavailable", then the power steering would work for about 60 seconds and go out again and then repeat the problem. This just starting happening on 4/10/21. We had just gotten into the van and started driving, we went about 1/2 mile, it happened a total of 4 times. We turned around and brought the vehicle back home and it happened 2 more times

- Davisburg, MI, USA

problem #240

Jan 012018

Pacifica

  • miles
Issue with horn, lights, coolent, engine gaskets, park brakes sticking, turning signal, , electrical al connected some how but 4 Chrysler dealers and they can't duplicate it even with pics and video I've shown.paying for car I can't use. Any other similar issues or am I the only one driving the ghost car.

- St Albans, NY, USA

problem #239

Feb 262021

Pacifica

  • 53,000 miles
My van has 54,000 miles it's not very old and the transmission is skipping (up shifting, down shifting, and highway driving) I keep taking it to the dealer ship they keep running updates on it and it's still skipping. The van has a very rough idle (keeps feeling like it's going to turn off while it's in park) something is wrong with it and the deal ship thinks it's okay. Well it's not. The front hood has bubbles in the paint and it's still a new vehicle how am I to think I will be owning this van for atleast 10 more years and it's becoming rusted already.

- Walker, MI, USA

problem #238

Mar 232021

Pacifica

  • miles
Although the problem is not there with every acceleration, the van seems to be tugging, then jumping/pushing forward, and then resuming acceleration. This usually happens after being stopped and accelerating to go at around 20mphs. I have also had this happen when turning and merging on to traffic around town which has caused oncoming cars to have to decelerate due to my acceleration delay. I've had the car checked out by the dealership and have been told that they are unable to replicate the problem, yet I'm driving around town worried that I will get in a wreck because of the random failure to accelerate smoothly. What's even more concerning is that there are thousands of complaints like mine online, yet dealerships are unable to replicate the issue (one example: Https://M.carcomplaints.com/Chrysler/Pacifica/2017/drivetrain/power_train.shtml). Not sure what else to do.

- Vineyard, UT, USA

problem #237

Feb 062021

Pacifica

  • 30,390 miles
30,390while cruising on interstate, (2/6/21, 3:17 pm, drizzling, 55 degrees F, at 70 mph in cruise control) instrument panel goes black, engine shuts off, power steering goes off, rt passenger window descends all the way, wipers go off, cruise goes off, gear indicator switches (on it's own from drive to neutral, to park. Coasting to side left of side of the (under construction) shoulder (rt shoulder is blocked by jersey barriers) instrument cluster comes back on. I shift from park to neutral, to drive, with no effect on drivability. I stopped off the roadway and shut off the ignition. Instrument cluster has battery and fcw warning lights on. There is a distinct smell of an electrical fire. I check under the hood to look for obvious fire sources. None are apparent. I checked the battery connection. This appears as normal for this vehicle, not tight ' but not loose either. I checked the fuse box. I did not have a fuse indicator tool with me and did not attempt to pull fuses. Seeing no obvious fire sources I shut the hood. Five minutes after stopping I tried the ignition again and the car started. The rt passenger window was to 3' short of closed, then it stopped. I pulled back on the highway and resumed the trip. The fcw warning light was still on. Cruise control was unavailable. The driver's side mirror warning indicator was on. On 2/7/21 I checked the car. All power devices on the rt front door were not active. I checked the fuses and determined that at least one had failed (F47). I attempted to replace the fuse. In doing so the rt passenger window immediately returned to the fully closed position, the fuse blew as I put it in, the smell of burning electrical wire was apparent inside the cab, but not under the hood.

- Jupiter, FL, USA

problem #236

Feb 092021

Pacifica

  • 47,687 miles
Van jumped and bucked while driving in a publix shopping center parking lot my head went back and forth with a lot of force definitely not normal.the van was in motion driving slower threw lot.

- Palm Coast, FL, USA

problem #235

Feb 012019

Pacifica 6-cyl

  • miles
2017 Chrysler Pacifica. Consumer writes in regards to stalling engine. The consumer stated the vehicle would nearly stall and then lunge forward while being driven. The dealer and manufacturer were made aware of the failure. The dealer updated the vehicle software but, the failure persisted. The manufacturer had not responded to the consumer's complaint.

- Macungie, PA, USA

problem #234

Jan 122021

Pacifica

  • 60,028 miles
The contact owns a 2017 Chrysler Pacifica. The contact stated while driving at various speeds, the vehicle shutdown and ceased without warning. The contact called crown Chrysler Dodge Jeep Ram Fiat (2120 chapman rd, chattanooga, tn 37421; (844) 372-1835) however, the vehicle was not diagnosed nor repaired. The manufacturer was contacted however, no further assistance was provided. The contact stated that vehicle was unsafe to drive. The contact stated the failure was like NHTSA campaign number: 18V049000 (electrical system, engine and engine cooling). The failure mileage was 60,028.

- Layfayette, GA, USA

problem #233

Jan 052021

Pacifica

  • 65,000 miles
Two issues. First, when accelerating, sometimes the transmission disengages for about 1-2 seconds and then reengages and causes a sudden jerk motion forward. Happens 3-4 times a month. This will happen on both city streets and highways. This has started over 3 years ago. Second, the engine will stall/shut off at random times on city streets. It occurs when going over a speed bump and also occurs when making a U-turn. It takes quickly shifting back to park, then pressing brake and start button to start back up. This has started happening within the last 3-6 months.

- West Melbourne, FL, USA

problem #232

Dec 212020

Pacifica

  • 50,000 miles
Had trouble starting car. Battery was checked and said to be good. Issue stopped. 2 months later car is completely dead when I go to crank one morning. No indicator lights ever came on. Husband charged battery and it crank but still was sluggish in doing so. Again battery was tested and except not fully charged it was ok. Voltage is now all over the place. Jumping between 10 and 14.7 constantly. If I come to a complete stop it goes dead. It is currently sitting in my driveway as we try to figure out what to do.

- Monroe, GA, USA

problem #231

Nov 132020

Pacifica

  • miles
I have had my van for 4 times at the shop with electronics issues transmission shifts hard when I put my car on parking or try to turn on my van it will but act funny all the lights start on like engine light power ABS airbags don't want to go forward sometimes my car has 52,00 miles O pay every month my payments in time is going to be christmas soon I just will like my car to be fix so I can see my dad that is not doing to good please help I am frustrated tired I had call the dealer ship were I left my van for four times called and left a message one week ago never got a call back I have been waiting for a call nothing from them finish calling them today and finally someone answer I made and appointment today first they wanted to give me one for next year after I said that I had called and no one return my call they said we can check the van on the 21 so you can use a loaner vehicle I promise my dad I will be able to see them for christmas know with this issue and paying 900 dollars every month for the van I can't afford to buy or rent a car during this time I am tired frustrated and O don't know what else to do to resolve this issue please help. I just use the van to take my kids to school and go home do grocery and visit the family.

- Holland, MI, USA

problem #230

Nov 062020

Pacifica

  • 73,000 miles
Drove top speed of 20 mph because I was on base. Came to stop at stop sign to turn onto Maryland ave to exit the base. Started to accelerate to turn left, mid turn, van shut off/died, error message of put car into park and then vehicle speed too high(something along those lines) flashed. Wouldn't turn back on for about 5 seconds. Note: 2 children as passengers at the time battery replaced Nov 2019-due to same problem/electrical issues transmission replaced Jan 2020 due to ongoing issue (warranty covered)

- Charleston, SC, USA

problem #229

Sep 302020

Pacifica

  • 40,000 miles
Stalls for a second during accelerating very unsafe on the road and in stop and go traffic.

- Palm Desert, CA, USA

Read the next 20 complaints »