10.0

really awful
Crashes / Fires:
5 / 5
Injuries / Deaths:
1 / 0
Average Mileage:
13,520 miles

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« Read the previous 20 complaints

problem #228

Sep 252020

Pacifica

  • 62,000 miles
This is the second time this week and third time overall while sitting at a red light (the auto start/stop is turned off) my vehicle engine completely turned off. I got a message on the dash that said to put the vehicle in park to start the engine again. II lose all power steering, brakes are stiff and cannot do anything, it is completely off. L have been so fortunate each time it happened to have been stopped, as I had my kids in the car the second time and the light had changed green but I could not go.

- Fredericksburg, VA, USA

problem #227

Sep 052020

Pacifica

  • 70,000 miles
While driving on a 50mph 4 lane road with my two children 3 & 5, I decelerated to make a left hand turn and within 3 seconds the car sputtered to a halt with all power cutting off. In a panic, I tried to get the car started again but it did not respond to the ignition. I got out of the car to get my kids out of the back seat and bring them to safety. I manually opened the rear driver side door and after doing so, the power came back on to the car. I quickly got back in and drove home without incident. We have since searched the VIN for recalls to find that for whatever reason, my VIN did not qualify for the recall involved in 2017 Chrysler Pacificas with this same exact problem occurring. I brought the car in for a diagnostic, and of course they could find nothing wrong nor "reproduce the problem", or give us any reassurance that this wouldn't happen again.

- Henrico, VA, USA

problem #226

Feb 142018

Pacifica

  • 5,000 miles
The Pacifica has a stalling problem when taking off. Then it jerks into gear really bad. This problem has been on going. Dealership supposedly had fixed the problem, when the vehicle was under warranty. It now is out of warranty and the problem is still there.

- Burlington, NC, USA

problem #225

Aug 072020

Pacifica

  • 45,000 miles
When accelerating at low speeds the van shifts hard into gear and will not continue to accelerate even though the gas pedal is pressed. If I do not let off the gas when this happens the van will lunge forward. This happens in all conditions and on all road types. I have taken it to the dealership and they said it's fine. I can not replicate this on demand.

- Hampton, VA, USA

problem #224

Jul 292020

Pacifica

  • 61,237 miles
As I was driving my vehicle on a busy road it started to stutter and shut down. I lost steering wheel function as well as gas pedal function. The control panel instructed me to place my car in park to be able to restart it.

- Waddell, AZ, USA

problem #223

Jul 082020

Pacifica 6-cyl

  • 74,000 miles
This vehicle has stalled out and completely shut off while driving. No warning or anything just driving around 50mph and everything shuts off and steering locks up you cannot control the vehicle.then the screen pops up telling you to place in park while your still traveling 50mph. This has now happend 3 times. It happens the first time in May 2019 around 48,000 miles and now 2 time on July 8 2020 at 74,000 miles. I have read several articles online that this is happening to alot of these vehicles and there has been over 50 complaints but nothing has been done yet. This is a highly dangerous vehicle to drive in. Something must be done to project families for getting injury's. luckily this has happened to me on smaller roads and not a highway yet! this can be deadly!

- Millsboro, DE, USA

problem #222

Oct 102019

Pacifica 6-cyl

  • 37,000 miles
The van kicks into gear with a loud thug. Happens a lot when driving slower on city streets. Dashboard lights turn off for short periods of time. This occurs when I am driving fast or slow.

- Stevens Point, WI, USA

problem #221

Jun 122020

Pacifica 6-cyl

  • 88,000 miles
The engine, brakes, steering all seized up on takeoff. I had to turn off the car and turn it back on. It happened while trying to cross a busy road. Extremely dangerous and scary. On other trips, the gears seem to change roughly when accelerating at times and not others.

- North East, MD, USA

problem #220

Nov 272019

Pacifica

  • 80,000 miles
The contact owns a 2017 Chrysler Pacifica. The contact stated while driving approximately 65 mph, the vehicle stalled with several unknown warning lights illuminated. The vehicle was driven to the residence. The vehicle was not taken to be diagnosed nor repaired. Neither the dealer nor the manufacturer were made aware of the failure. The approximate failure mileage was 80,000.

- Corona, CA, USA

problem #219

Apr 232020

Pacifica

  • 52,000 miles
Car starts shaking while driving, with engine light coming on. Also shaking while idling.

- Milton, VT, USA

problem #218

Jul 302019

Pacifica

  • 19,000 miles
I purchased this Pacifica pre-owned in July 2019 with 18K+ miles. From day one I complained about 2 things: 1. rough idle (vibration) and 2. brief loss of power on acceleration at about 17-18 mph (from full stop), then "lurching"/jolting into gear and accelerating properly thereafter. Pembroke pines, fl, autonation Chrysler Dodge Jeep dealer first said they couldn't duplicate the problems...then acknowledged these are actually known common issues but there is nothing they can do to correct the problems. In researching the problems, it looks like NHTSA issued tsbs for both of problems with instructions (to correct)..please forward the tsb numbers and/or links that I can print and bring to autonation service. Thank you

- Sw Ranches, FL, USA

problem #217

Jun 012017

Pacifica

  • miles
When braking with left foot to slow down or stop... if right foot is on accelerator the car loses power (engine keeps running though) and cannot accelerate and must stop engine and restart to regain control. Relative had same problem with his 2017 Pacifica and was told that there is no fix for this problem. Chrysler hasn't been able to fix mine either. Chrysler closed my case basically saying take it in to be repaired...there is no fix. Happening when car new to present.

- Prospect Heights, IL, USA

problem #216

Jan 212020

Pacifica

  • 70,500 miles
When passing a farm tractor car went in to the passing gear and then there was no accelartion would not shift into any gear could not shut car off after awhile side doors wouldn't open after about 2 hours car finally started and went back to normal

- Brazil, IN, USA

problem #215

Jan 142020

Pacifica

  • 49,000 miles
The contact owns a 2017 Chrysler Pacifica. The contact stated that while waiting at a stop sign, the vehicle turned off. No warning indicators illuminated. The contact also stated that the failure occurred at least six times since 2018. The vehicle was taken to the dealer napleton's northlake Chrysler, Jeep/Ram (3701 northlake blvd, lake park, fl 33403) they had not rendered a diagnostic. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 49,000.

- Palm Beach Gardens, FL, USA

problem #214

Jan 162020

Pacifica

  • 80,000 miles
This is the second complaint I have filed in 24 hours. I believe I am having a known problem/recall in my vehicle: Engine stall due to software issue an engine stall can increase the risk of a crash. NHTSA campaign number: 18V049000 I drove about 3 miles. Parked my vehicle and pushed the button to open the sliding back door. When I pushed the button the entire vehicle turned off including the engine and all the lights. Nothing on the dash remained lit. I tried to restart it and nothing happened. No sounds, click or lights appeared. I opened my door and waited about a minute then the interior lights turned on. The sliding back door had to be manually pulled shut at this point. I tried to start the vehicle again and nothing happened. I tried again and it hesitated, then started. I was able to drive about 10 miles to work after that.

- Glen Rose, TX, USA

problem #213

Jan 152020

Pacifica

  • 78,000 miles
I believe my vehicle is have the issue of a known recall on this type of vehicle: Engine stall or loss of power steering assist a loss of power steering assist or a stall can increase the risk of crash. I was driving and suddenly the power steering went out and the vehicle came to a stop. I was instructed on the screen to put the vehicle in park. Once I put it in park the vehicle shut off. I tried restarting it. The brake was stiff and would not push in. When I pushed the button it went to "acc" then when I pushed it again it went to "run" but the vehicle was not on and I could not change the shifter out of the park position. This was very dangerous and happened while vehicles were driving behind me causing people to suddenly come to a stop.

- Glen Rose, TX, USA

problem #212

May 012017

Pacifica 6-cyl

  • 10,000 miles
The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at various speeds the vehicle experienced unintended vehicle acceleration. Additionally, while accelerating from a stop, the emergency parking brake independently activated which caused the vehicle to come to an abrupt stop. Additionally, while at a stop light, the economy fuel feature malfunctioned which the engine to not automatically restart when the accelerator pedal was depressed. The vehicle also had experienced electrical malfunctions which caused failures to the wind shield wipers and the door would not lock. The vehicle was taken to the local dealers cherry hill Chrysler (1708 West NJ ave cherry hill NY.) and rockwall Chrysler (970 East interstate 30, rockwell tx) where software updates were performed however, the failures recurred. The manufacturer was notified of the failures and the contact received case numbers: [xxx], [xxx], and [xxx]. the failure mileage was 10,000. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Somerdale, NJ, USA

problem #211

Nov 202019

Pacifica

  • 58,000 miles
We have had to replace all spark plugs and all ignition coils as because the vehicle just breaks downs suddenly cause lights to come on and be flashing while shaking very violently and not shifting correctly. This is usually following the issues we have with the transmission stalling and hard shifting forward more often than usual. It is underivable in this condition and requires a tow to the shop. We are told this is normal maintenance but starting at 6,000 miles hardly seems normal. Spark plugs shouldn't even need replaced until at least 100,000 miles let alone any sort of coil.

- Syracuse, IN, USA

problem #210

Dec 242019

Pacifica

  • 59,000 miles
Transmission issues are out of control!!! vehicle looses power at low speed then lurches into gear thrusting forward at an alarming rate. This has put us in danger several times. Chrysler fails to acknowledge the issue saying they can't recreate the event. On christmas eve the transmission gave out completely going through a light on the highway and lights came on and were flashing. Towed it to the shop where they told us it needed 'reflashed' basically recalibrated and that every Pacifica would need this update in order to continue driving. They also charged us $150 to do this mandatory update. Sounds as if that should be considered a recall. I'm not happy to announce the vehicle is back to the same issues and I know it's only a matter of time before it happens again. We have also have to replace all spark plugs and all ignition coils as because the vehicle just breaks downs suddenly cause lights to come in and be flashing while shaking and not shifting correctly. It seems related to the transmission issues but we will never truly know as we are lied to so often when it's in the shop. Chrysler cares is no help at all!

- Syracuse, IN, USA

problem #209

Dec 282019

Pacifica

  • 16,240 miles
While driving, vehicle completely lost power/stalled. Power steering lost, all acceleration and power assisted braking. Indicator lights for variety of systems light up. Pull over to side and restart vehicle. Vehicle exhibits "haywire" behavior, with indicators for all systems, including traction control tire pressure, battery, hybrid electric system, parking brake, etc.going off. A short video was taken of this behavior when restart was attempted after the stall. Vehicile fails to restart. After additional try, vehicle starts, and traction control and some other systems remain non functional. Vehicle is returned home, then returned to dealer, who advises that vehicle firmware is up to date, and that the issue "cannot be duplicated." Vehicle was up to date on previous recalls relating to stalls. The stall was incredibly dangerous, and dealer does not seem to have any idea what source of the problem is. We have been sent away, being told to return the vehicle if problem shows up again. We do not feel that vehicle is safe to drive, and dealer has done nothing to address or diagnose the issue that caused the problem. The issue came after some other issues with vehicle sometimes indicating that airbags need service, or not recognizing that seatbelts were buckled. I believe the issue to be related to problems with computer firmware governing the vehicle.

- Bakersfield, CA, USA

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