10.0

really awful
Crashes / Fires:
5 / 5
Injuries / Deaths:
1 / 0
Average Mileage:
13,052 miles

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« Read the previous 20 complaints

problem #257

Mar 072022

Pacifica

  • miles
Check engine light appeared on my control panel of my 2017 Pacifica on 3/7/2022. I took my vehicle to Tires Plus to have it fixed. The code that the computer was giving was P000B. It was in the shop for 3 days, they checked and tested all sensors and finally determined that it was R/R CAM PHASER SYL and 0504778AD Timing Solenoid. New parts were installed on 3/12/2022 at $125. I returned on 3/17/2022 after the check engine light came back on, the technicians thought it was a issue with the reset of the check engine light. On 3/19/2022 I returned yet again for the check engine light. Tires Plus was unable to determine what the problem and recommended that I take it to the dealer. On 3/24/2022 I took my vehicle to the dealer for the same issue. They charged my $340 to reprogram and clean the cam shaft sensor. 3/28/2022 the check engine light is on yet again and have appointment to drop back off on Thursday 3/31/2022

- Orange City, FL, USA

problem #256

Feb 242022

Pacifica 6-cyl

  • 57,000 miles
The contact owns a 2017 Chrysler Pacifica. The contact stated that the vehicle was leaking oil. The contact took the vehicle to a certified mechanic who diagnosed that the oil filter housing was fractured and leaking. The oil filter needed to be replaced; however, the part was on back order and was not yet replaced. The manufacturer was not made aware of the failure. The approximate failure mileage was 57,000.

- Streator, IL, USA

problem #255

Jul 022021

Pacifica

  • miles
Around 35,000 miles - MIL light came on showing DTC P000D (Camshaft Position Slow Response Bank 2). Followed by rough up/down shifts, lack of power on acceleration, lack of downshifting as expecting, and rough idle at low speeds. Code self cleared and MIL disappeared. Engine oil checked and changed. Code came back/self cleared until vehicle was taken to dealer at 47,317 miles. Below service was performed - included checking the camshaft - sensors and replacing the PCM under warranty. Now at 52,000 miles and six months later - DTC P000D, rough shifts, lack of acceleration and rough idle have come back. Dealer does not have any availability until 4/23 - however an appointment has been made. DTC comes and clears. But rough shifts persist. 08-24-2021 -47,317 Scheduled Maintenance Vehicle Inspection(S) Check Battery Inspect Brake System Tires Good - Green Diagnostic System Test Cam Shaft Rental Sublet Lube/Oil/Filter Fuel System Service

- Spring, TX, USA

problem #254

Jan 172022

Pacifica 6-cyl

  • miles
MY 2017 CHRYSLER PACIFICA STARTED LEAKING OIL AT 69000 MILES. I NOTIFIED CHRYSLER AND WAS TOLD TO TAKE THE VEHICLE TO A CHRYSLER DEALER AND THEY WILL CHECK IT OUT, THEY DID, AND FOUND THE ENGINE OIL COOLER LEAKING OIL.THIS IS A VERY BIG SAFETY HAZARD BECAUSE THE ENGINE CAN RUN OUT OF OIL AND SEIZE UP AN EXPRESSWAY DRIVING 65 MPH AND CAUSE DEATH OR OTHER SERIOUS INJURY. NO VEHICLE SHOULD EVERY LEAK OIL AT ONLY 69000 MILES, THIS IS A SAFETY DEFECT AND ALL 3.6 CHRYSLER ENGINE SHOULD BE RECALLED. I HAD TO PAY $969 TO REPAIR MY VEHICLE. PLEASE INVESTIGATE THIS PROBLEM. SINCERELY, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Cambria Heights, NY, USA

problem #253

Nov 152021

Pacifica

  • miles
Our Pacifica plug-in hybrid intermittently wouldn't start beginning in October, 2021, each time displaying a "Service Charging System" message and Check Engine light. In one case, it was on and would not shift into Park, and we got stuck ~30 miles from home, with kids, and had to arrange for pick up and transportation. After many attempts, we were able to start it and drove it to a dealership in Plymouth, MI on November 15th. It has been there since; the dealership wanted to replace the high voltage (hybrid) battery under warranty. Chrysler would not authorize this part to be ordered and directed the dealership to replace the Onboard Charging Module. That did not resolve the issue and they eventually (on December 27) ordered a new HV battery (which still has yet to arrive).

- Ann Arbor, MI, USA

problem #252

Dec 152021

Pacifica

  • miles
A head gasket malfunction causes fumes to get into the coolant system and overheat the vehicle.

- Missouri City , TX, USA

problem #251

Nov 262021

Pacifica

  • miles
Hard shift when down shifting at lower speed that causes intense jerk of vehicle.

- Huntsville, AL, USA

problem #250

Nov 222019

Pacifica

  • miles
Delayed engagement and hard shifting when driving in lore stopped. Especially noticeable when driving in there city, stop and go traffic.

- Orlando, FL, USA

problem #249

Sep 282021

Pacifica

  • miles
When I was driving at local road around 20 miles per hour, the engine suddenly shut down. My car was stopped in the middle of road. I had to shift the gear to park and restart the engine and go. This has been happened three times in the past two months.

- Belmont, CA, USA

problem #248

Sep 042021

Pacifica

  • miles
We were about to turn left onto a busy highway. Pulled into traffic and vehicle stalled with 2 adults and 4 children in the car. While stuck in the middle of the high way with oncoming traffic from both sides we started honking the horn and waving traffic to stop. Husband noticed a blinking -??D-?? light on the shifter knob and an alert on the dash that read something like -??shift to park-??. Due to the incline of the road we rolled backwards off the highway. We luckily were not hit by oncoming traffic but completely terrified by the situation. Had that highway been as busy as it usually is we would be dead. Shifted back to park. Was then able to drive vehicle the half mile home. Brought vehicle into dealership where after 2 weeks they were unable to to recreate issue and found nothing wrong. Stalling with no prior warning is a known recall for this vehicle but the recall was supposedly fixed on January 11th of 2018. This did not fix the stalling issue obviously. We refuse to drive vehicle again and take the chance of killing our family. After many conversations with Chrysler care we are 3 weeks out from incident and they have been of no help. This vehicle is not safe to be driven. After reading many forums there are many complaints of this recall not fixing the issue. Chrysler needs to be held accountable. I refuse to be a test dummy for this vehicle.

- Hortonville, WI, USA

problem #247

Sep 172021

Pacifica

  • miles
Stop and start function car shut down in traffic you have to place car in park and restart also stop and start function not available.

- Philadelphia, PA, USA

problem #246

May 012021

Pacifica

  • miles
Vehicle motor or transmission lurches and stalls, won't stay in gear, stops for no reason in traffic, slams into gear. But won't accelerate. Arrigo chrylser dealership in fort pierce Florida stated they repaired issue with computer reset or reprogramming but did not resolve. Continues to stall and lurch and lose power.

- Leominster, MA, USA

problem #245

Nov 272020

Pacifica

  • miles
The start/stop feature says to service the system and it effects how the vehicle drives. There-??s no pick up and the RPMs are messed up. I have had it to the dealership 5 times and they-??ve fixed a few things but the problem persists.

- Bayville , NJ, USA

problem #244

May 182021

Pacifica

  • miles
Our 2017 Chrysler Pacifica was stopped in traffic on Clinton River Road, Sterling Heights Michigan. When we engaged the gas pedal the vehicle would not start. The vehicle has the engine stop/start feature. By that we mean when the vehicle stops the engine stops and restarts when the gas pedal is depressed. Because we were blocking traffic, the police called for a tow truck which costs us $100. The dealer diagnosed the problem to be the starter with an estimate of $750, Because we had purchased the MOPAR extended warranty our cost was $200. The dealer also informed us that there is no way to permanently disable the stop/start feature. We believe this feature is a safety issue because we never now when the vehicle will not start after stopping and could cause a major traffic jam as it for us. Also, without the extended warranty the total cost would have exceeded $800. Thank you

- Sterling Heights, MI, USA

problem #243

Apr 162021

Pacifica

  • 66,000 miles
Vehicle will not give power on take off and will not give power at 45-55 mph. This has caused many issues where accidents could have been caused. Took to multiple dealerships and they both said it was the way the 9-speed automatic behaved. A vehicle should not behave in a way that is a safety concern. They could not fix the issue because it is the vehicle itself.

- Fuquay Varina, NC, USA

problem #242

Nov 202020

Pacifica

  • 13,500 miles
This vehicle is a handicap conversion van modified by revability / vmi in the modification - revability has replaced the factory fuel tank with one of their own design and construction. In doing so - they use the Chrysler factory components such as the fuel pump, fuel gauge sender unit, emissions connections, etc. However - the fuel gauge has never worked properly since I purchased the van and it gives misleading information about the fuel level. It registers only 3/4 full on the dash when in fact the tank is full. If you try to add any more fuel (as I found out when I first purchased the van) - it affects the emissions controls severely and makes the van un-drivable; in fact the engine will stall unexpectedly in traffic which is a severe hazard. Further - the low tank level is unpredictable so you are never sure when to refill, if the fuel gets too low then the engine can also stop in traffic. The company is well aware of this problem but cannot fix it. I have had it to the original selling dealership (jay hatfield mobility in lee's summit Missouri) several times as revability said the repairs were covered under their manufactures warranty. The dealership has been unable to fix the problem and has since not renewed their contract with revability. So the problem still exists and the powertrain 'check engine' light comes on periodically - which jay hatfield mobility said they had nothing to do with and would not do any further repairs. My wife is handicapped and in daily rehab treatment - so I need this van every day and need it fixed properly - however the van conversion manufacturer has no instructions or information that they can supply for a correct repair. I believe that revability / vmi should be responsible for fixing this problem properly or replacing this van as it is / can be a safety hazard to operate without a properly functioning fuel gauge.

- Overland Park, KS, USA

problem #241

Apr 102021

Pacifica

  • 32,173 miles
The power steering would go out, a notice would come up stating " power steering unavailable", then the power steering would work for about 60 seconds and go out again and then repeat the problem. This just starting happening on 4/10/21. We had just gotten into the van and started driving, we went about 1/2 mile, it happened a total of 4 times. We turned around and brought the vehicle back home and it happened 2 more times

- Davisburg, MI, USA

problem #240

Jan 012018

Pacifica

  • miles
Issue with horn, lights, coolent, engine gaskets, park brakes sticking, turning signal, , electrical al connected some how but 4 Chrysler dealers and they can't duplicate it even with pics and video I've shown.paying for car I can't use. Any other similar issues or am I the only one driving the ghost car.

- St Albans, NY, USA

problem #239

Feb 262021

Pacifica

  • 53,000 miles
My van has 54,000 miles it's not very old and the transmission is skipping (up shifting, down shifting, and highway driving) I keep taking it to the dealer ship they keep running updates on it and it's still skipping. The van has a very rough idle (keeps feeling like it's going to turn off while it's in park) something is wrong with it and the deal ship thinks it's okay. Well it's not. The front hood has bubbles in the paint and it's still a new vehicle how am I to think I will be owning this van for atleast 10 more years and it's becoming rusted already.

- Walker, MI, USA

problem #238

Mar 232021

Pacifica

  • miles
Although the problem is not there with every acceleration, the van seems to be tugging, then jumping/pushing forward, and then resuming acceleration. This usually happens after being stopped and accelerating to go at around 20mphs. I have also had this happen when turning and merging on to traffic around town which has caused oncoming cars to have to decelerate due to my acceleration delay. I've had the car checked out by the dealership and have been told that they are unable to replicate the problem, yet I'm driving around town worried that I will get in a wreck because of the random failure to accelerate smoothly. What's even more concerning is that there are thousands of complaints like mine online, yet dealerships are unable to replicate the issue (one example: Https://M.carcomplaints.com/Chrysler/Pacifica/2017/drivetrain/power_train.shtml). Not sure what else to do.

- Vineyard, UT, USA

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