10.0

really awful
Crashes / Fires:
5 / 5
Injuries / Deaths:
1 / 0
Average Mileage:
12,917 miles

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« Read the previous 20 complaints

problem #122

Jul 242018

Pacifica

  • 6,000 miles
My entire car vibrates like shaking and auto shutoff sign that we use while red light comes ups / engine light comes ups. I have to park my car on the side turn off for 2 minutes and turn on back to get back to normal. I believe if I don't do that I might hit with the other car as car vibrates and not controllable. It happened almost 10 times & dealer just ignores as I am making this up.

- Iselin, NJ, USA

problem #121

Jul 212018

Pacifica

  • 37,000 miles
Vehicle stalls while driving. Braking and vehicle keeps going and or accelerating and vehicle does not even move. Hard shifting when hot and cold. Also vehicle has had multiple shifter issues and will not start this has happened on city streets and X on the highway.

- Aldan, PA, USA

problem #120

Jun 062018

Pacifica

  • 16,000 miles
Auto ignition during stops is not engaging when it' S supposed to, leading to a delay in the acceleration from stop. This is a very dangerous issue as the vehicle has a tendancy to roll when the vehicle's automatic shut off system is enabled.

- Arlington, TX, USA

problem #119

Jun 222018

Pacifica

  • 28,000 miles
While operating the vehicle at a low speed (10-15 mph) and making a left hand turn the vehicle lost power, including steering, and acceleration. The radio and accessories were still working. All the gear shift lights were flashing and a beeping noise occurred. On the dash a display said "change gears to start". I tried neutral and other gears, before going back to drive and it didn't do anything. I placed the car in park and it got stuck in park. I couldn't change the gear after that. I then pressed the on/off start button and it restarted and powered up the engine and I was able to drive the car home. I immediately called the dealership and left a voicemail. The first appointment available was June 27th, 2018 at 0830. The customer service rep said there was no log/warning or notification related to this issue. I contacted Chrysler Corp customer care at 1101 on June 27th, 2018 to notify them of the issue and that the dealership couldn't find anything wrong. Chrysler Corp customer care representative advised me to file a complaint with NHTSA and to ensure dealership files a star case. I then re-contacted the dealership at 1112 on June 27th, 2018 and advised them we wanted to open a star case. The car goes back to the dealership on Tuesday July 3rd, and they will keep it and try and re-simulate the issue while we have a loner car.

- Rogers, AR, USA

problem #118

Jun 132018

Pacifica

  • 30,000 miles
I was on my way to my son's doctor appointment, pulled into the hospital/clinic parking lot, parked my vehicle and turned it off. I heard a pop after I turned it off and when I stepped outside, I smelled smoke. Dark smoke was coming up both sides of the hood so I got my son out of his car seat, ran away from the vehicle and called 911. In a matter of minutes the front of the vehicle was in flames. The fire department was quick on the scene and put out the fire, but it was gas so it took some time to put out. Vehicle is total loss. I contacted Chrysler and they have not called me. An inspector they hired has and is looking at the vehicle this week.

- Waconia, MN, USA

problem #117

Jun 132018

Pacifica

  • 46,000 miles
I owned Chrysler Pacifica van 2017 for about a year now, it is keeps stalling while driving, so far it had happened to me 6 times, it is very scary, I don't feel safe. Imagine you are crossing the intersection and your car stalls in the middle of two way traffic! I took it to the local dealer where I bought it and they haven't been able to figure it out. All recalls were done. They know I keep having this issue with my van because every visit for service I keep telling them about it and I get ignored, they don't even make any notes in my file and every time I talk about it with the service man he pretends like it is the first time he hears about it. I do not know what else to do and I do know I'm not the only one who's van stalls, it is a safety issue that needs to be resolved by Chrysler.

- St. Michaels, MD, USA

problem #116

May 032018

Pacifica

  • 16,000 miles
Vehicle lost power and shut off while it was moving. It asked to be put in park and restarte.

- Smyrna, DE, USA

problem #115

May 172018

Pacifica

  • 5,500 miles
The contact owns a 2017 Chrysler Pacifica. While driving at an unknown speed, the vehicle stalled. The contact had to shift into park and press the ignition start button back on and off. The contact was able to drive the vehicle, but the same failure recurred multiple times. The vehicle was taken to fowler Dodge (55 w interstate 240 service rd, Oklahoma city, ok 73139), but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 5,500.

- Norman, OK, USA

problem #114

May 052018

Pacifica

  • miles
I have experienced sporadic incidents with my 2017 Chrysler Pacifica where when braking to a stop, the engine continues to run at 1500 or so RPM instead of idling down. It requires extremely heavy brake pressure and putting my left foot on the brake so that I can tap the accelerator with my right foot. That will disengege the transmission and cause the engine to idle down. During these incidents the automatic engine shut-off when the care is braked has not been disengaged the dealer has not been able to locate any codes or dupicate the problem. In summary, it is an accident waiting to happen.

- Portsmouth, RI, USA

problem #113

Jun 012017

Pacifica 6-cyl

  • 8,000 miles
The contact owns a 2017 Chrysler Pacifica. While the vehicle was idling at a red light, the engine suddenly stalled. The vehicle was able to restart. The contact stated that the failure recurred while driving approximately 10 mph and merging into the right lane. After restarting the engine, the vehicle operated normally for approximately 30 minutes before the failure recurred. The vehicle was taken to dallas Chrysler in dallas, ga, but the cause of the failure could not be determined. The manufacturer was notified when failed May 18,2018 of the failure. The failure mileage was 8,000. Consumer stated between 18,000 and 19,000 for 2nd and 3rd failure. Updated 10/15/18

- Powder Springs, GA, USA

problem #112

May 252018

Pacifica

  • 1,672 miles
My Pacifica dies while I am driving or sitting at a stop light. I have to restart it.

- Independence, KS, USA

problem #111

May 272018

Pacifica

  • 47,000 miles
Driving, pulling out of driveway and vehicle shut off, would not shift or restart

- Bolivar, MO, USA

problem #110

May 012018

Pacifica

  • 15,000 miles
Automatic start and stop is very concerning, after a year of driving 2017 Pacifica, the automatic start is slowing in response, causing significant concerns for roll back, torque twist, air conditioning, and overall safety. This is a major issue, that needs to be reviewed.

- Arlington, TX, USA

problem #109

May 212018

Pacifica

  • 22,000 miles
My 2017 Chrysler Pacifica has over 22,000 miles on it. About a month ago, I started experiencing hard shifts, jerks, MINIstalls when accelerating. It has happened while coasting in traffic, accelerating from red lights, stop signs, and merging into traffic! I believe its 2-3 gear shift. I feel the rpms drop down to nothing and spike. It feels like being hit from behind and getting whiplash. Its very powerful and frightening. Having two kids in carseats when his happens is scary! the dealership hasn't been able to reproduce to problem (even on a drive along) and they say they can't do anything about it until a check engine lights comes on. Warranty is up in 14,000 miles - this needs to be fixed by then. Latest occurrence was this morning accelerating from a stop.

- Glen Arm, MD, USA

problem #108

May 182018

Pacifica

  • 14,000 miles
At a stop light in the turn lane I lifted my foot off the brake to drive as the light turned green. I hit the gas and nothing happened. I looked and the screen said to put the car in park. I put the car in park and then the screen said that I needed to stop/start restart the car. I turned the car off and tried turning it back on. There was a clicking noise, the engine would not start but everything else powered back on. I did this a couple of times and every time I tried starting the car there was just clicking and it would not start. I turned the car off again, opened the car door so that everything would power off. I then closed the door and it started back up.

- Minooka, IL, USA

problem #107

May 162018

Pacifica

  • 18,000 miles
In January 2018, took the van in because of jerking motion shifting out of gears. Would go from first gear, skip second gear and then jerk hard into third gear, almost feeling like the van was going to stall. Chrysler dealership stated that Chrysler doesn't know how to fix the problem but doing an engine stall reset with the computer system in the car may fix it. That worked for about 2 weeks and the jerking motion started to happen again. Most times it was at speeds between 15-20 mph, but then it started to happen at speeds like at 40mph. Then yesterday, while driving on the highway, there was stop and go traffic, and as I was trying to accelerate, the car jerked so hard twice, I thought I was rear ended. The check engine light came on, and the car began to accelerate on its own. I tried to brake and at first was unable to. Finally the car slowed down, but the RPM's were reving at 4 while I was only going 25mph and then stalled. The car would not shift out of first gear, and would not go any faster than 25mph. I was able to get off the highway before being involved in a crash as it was rush hour traffic on the one of the most busiest highways in miami. So now my car is at the dealer and they are telling me that they are going to try to replace the valve body of the transmission, and if that still gives them problems, they will have to replace the whole transmission. This van is a year old!!! the service advisor said that they are just doing what chrylser is telling them to do to try and fix this problem. Very sad Chrysler. This is a huge safety issue and telling consumers that they don't know how to fix a problem that could be life threatening or they are going to "try" to fix it is unacceptable. Many of us that own vans have small children that are in them everyday and this is what we have to deal with. At this point, I want new manufacturer van.

- Sunrise, FL, USA

problem #106

May 102018

Pacifica

  • 20,000 miles
While idling at a light and pressing pedal to go. My 2017 Chrysler Pacifica failed. Lights started. Flashing in dust cycling through check ABS, check tire pressure, etc... car was in drive and was rolling backwards with breaks and steering not working. This resulted in an accident rolling into the vechical behind us. The nice individual the we crashed into was able to catch the failure on his dash cam. We have brought in the van on other occasions to have it looked at for transmission wanting to launch forward when going from idle. They still can not figure it out and told use no record in service reports with other having any problems. After a 10 second search we found others have had similar problems with same make and model. These. Can be found on consumers reports. With. Out a guarantee the breaks and steering will not go out again I do not want the car back. I. just. Want my money back. The sell this thing as a safe family vehicle, but loosing breaks and steering is not what I want my family in. They still can not figure out way it happens.

- Plainfield, IL, USA

problem #105

Feb 212018

Pacifica

  • 24,000 miles
On 2-1-18 we took our 2017 Pacifica to nearest dealer to get NHTSA recall id number : 18V049 fixed. They did not have a fix for it yet & could not loan us a car when our fix-availability date was not known--maybe early April or even over in the fall. Fca expected us to keep on driving it; but my wife and I both were afraid of it, as ours failed to accelerate when leaving a restaurant & pulling onto a busy street. The accelerator was depressed the 3rd time before it responded; and when it did, it took off really fast and even screeched the tires. We were afraid to drive it! on 2-1-18 we left it with dealer & told them to call us when fixed. In the interim, we rented a Dodge van, closest to Pacifica as they had & returned it on same day, 2-21-18, as the dealer called & said car was ready. I feel like fca was leaving potential accidents on the highways being driven by unsuspecting drivers. I have asked fca to reimburse us for the rental expense, as from my lifelong experience as an auto mechanic I immediately knew our car was dangerous to drive. This recall was not as simple and non-deadly as a recall to fix a drooping headliner on one corner--it involved a potentially even deadly crash that could happen at any moment. I feel that I am not asking too much to ask fca to pay for our rental, which by the way was a lesser car than ours--a Dodge Caravan. We both will soon hit 80 years old : such was the reason for searching for the certified used Pacifica with only ~16000-17000 miles on it. Chrysler's reimbursement dept. Called me today--I've been begging since last of February--and told me they would not help me. What else can I do? please help : we had to put the rental on a credit card, fully expecting fca to do the right thing and repay us. But we now have to be responsible for what I think they should even be happy to pay for.

- Easley, SC, USA

problem #104

May 082018

Pacifica

  • miles
Engine shuts off and prompts to put car into park to restart while driving

- West Point, NY, USA

problem #103

May 082018

Pacifica

  • 15,770 miles
Engine stalled when attempting to accelerate from a complete stop. Lost all control of electrical, and the car would not shift into park or neutral. Windows would not close or open. Navigation screen was still on. No other dash warning lights were illuminated. Attempted to turn the car off and on, but nothing happened. After 5 minutes of attempting to restart the car, it restarted. I was able to drive the car to a safe location and have it towed.

- Longmont, CO, USA

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