10.0

really awful
Crashes / Fires:
5 / 5
Injuries / Deaths:
1 / 0
Average Mileage:
13,052 miles

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« Read the previous 20 complaints

problem #117

Jun 132018

Pacifica

  • 46,000 miles
I owned Chrysler Pacifica van 2017 for about a year now, it is keeps stalling while driving, so far it had happened to me 6 times, it is very scary, I don't feel safe. Imagine you are crossing the intersection and your car stalls in the middle of two way traffic! I took it to the local dealer where I bought it and they haven't been able to figure it out. All recalls were done. They know I keep having this issue with my van because every visit for service I keep telling them about it and I get ignored, they don't even make any notes in my file and every time I talk about it with the service man he pretends like it is the first time he hears about it. I do not know what else to do and I do know I'm not the only one who's van stalls, it is a safety issue that needs to be resolved by Chrysler.

- St. Michaels, MD, USA

problem #116

May 032018

Pacifica

  • 16,000 miles
Vehicle lost power and shut off while it was moving. It asked to be put in park and restarte.

- Smyrna, DE, USA

problem #115

May 172018

Pacifica

  • 5,500 miles
The contact owns a 2017 Chrysler Pacifica. While driving at an unknown speed, the vehicle stalled. The contact had to shift into park and press the ignition start button back on and off. The contact was able to drive the vehicle, but the same failure recurred multiple times. The vehicle was taken to fowler Dodge (55 w interstate 240 service rd, Oklahoma city, ok 73139), but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 5,500.

- Norman, OK, USA

problem #114

May 052018

Pacifica

  • miles
I have experienced sporadic incidents with my 2017 Chrysler Pacifica where when braking to a stop, the engine continues to run at 1500 or so RPM instead of idling down. It requires extremely heavy brake pressure and putting my left foot on the brake so that I can tap the accelerator with my right foot. That will disengege the transmission and cause the engine to idle down. During these incidents the automatic engine shut-off when the care is braked has not been disengaged the dealer has not been able to locate any codes or dupicate the problem. In summary, it is an accident waiting to happen.

- Portsmouth, RI, USA

problem #113

Jun 012017

Pacifica 6-cyl

  • 8,000 miles
The contact owns a 2017 Chrysler Pacifica. While the vehicle was idling at a red light, the engine suddenly stalled. The vehicle was able to restart. The contact stated that the failure recurred while driving approximately 10 mph and merging into the right lane. After restarting the engine, the vehicle operated normally for approximately 30 minutes before the failure recurred. The vehicle was taken to dallas Chrysler in dallas, ga, but the cause of the failure could not be determined. The manufacturer was notified when failed May 18,2018 of the failure. The failure mileage was 8,000. Consumer stated between 18,000 and 19,000 for 2nd and 3rd failure. Updated 10/15/18

- Powder Springs, GA, USA

problem #112

May 252018

Pacifica

  • 1,672 miles
My Pacifica dies while I am driving or sitting at a stop light. I have to restart it.

- Independence, KS, USA

problem #111

May 272018

Pacifica

  • 47,000 miles
Driving, pulling out of driveway and vehicle shut off, would not shift or restart

- Bolivar, MO, USA

problem #110

May 012018

Pacifica

  • 15,000 miles
Automatic start and stop is very concerning, after a year of driving 2017 Pacifica, the automatic start is slowing in response, causing significant concerns for roll back, torque twist, air conditioning, and overall safety. This is a major issue, that needs to be reviewed.

- Arlington, TX, USA

problem #109

May 212018

Pacifica

  • 22,000 miles
My 2017 Chrysler Pacifica has over 22,000 miles on it. About a month ago, I started experiencing hard shifts, jerks, MINIstalls when accelerating. It has happened while coasting in traffic, accelerating from red lights, stop signs, and merging into traffic! I believe its 2-3 gear shift. I feel the rpms drop down to nothing and spike. It feels like being hit from behind and getting whiplash. Its very powerful and frightening. Having two kids in carseats when his happens is scary! the dealership hasn't been able to reproduce to problem (even on a drive along) and they say they can't do anything about it until a check engine lights comes on. Warranty is up in 14,000 miles - this needs to be fixed by then. Latest occurrence was this morning accelerating from a stop.

- Glen Arm, MD, USA

problem #108

May 182018

Pacifica

  • 14,000 miles
At a stop light in the turn lane I lifted my foot off the brake to drive as the light turned green. I hit the gas and nothing happened. I looked and the screen said to put the car in park. I put the car in park and then the screen said that I needed to stop/start restart the car. I turned the car off and tried turning it back on. There was a clicking noise, the engine would not start but everything else powered back on. I did this a couple of times and every time I tried starting the car there was just clicking and it would not start. I turned the car off again, opened the car door so that everything would power off. I then closed the door and it started back up.

- Minooka, IL, USA

problem #107

May 162018

Pacifica

  • 18,000 miles
In January 2018, took the van in because of jerking motion shifting out of gears. Would go from first gear, skip second gear and then jerk hard into third gear, almost feeling like the van was going to stall. Chrysler dealership stated that Chrysler doesn't know how to fix the problem but doing an engine stall reset with the computer system in the car may fix it. That worked for about 2 weeks and the jerking motion started to happen again. Most times it was at speeds between 15-20 mph, but then it started to happen at speeds like at 40mph. Then yesterday, while driving on the highway, there was stop and go traffic, and as I was trying to accelerate, the car jerked so hard twice, I thought I was rear ended. The check engine light came on, and the car began to accelerate on its own. I tried to brake and at first was unable to. Finally the car slowed down, but the RPM's were reving at 4 while I was only going 25mph and then stalled. The car would not shift out of first gear, and would not go any faster than 25mph. I was able to get off the highway before being involved in a crash as it was rush hour traffic on the one of the most busiest highways in miami. So now my car is at the dealer and they are telling me that they are going to try to replace the valve body of the transmission, and if that still gives them problems, they will have to replace the whole transmission. This van is a year old!!! the service advisor said that they are just doing what chrylser is telling them to do to try and fix this problem. Very sad Chrysler. This is a huge safety issue and telling consumers that they don't know how to fix a problem that could be life threatening or they are going to "try" to fix it is unacceptable. Many of us that own vans have small children that are in them everyday and this is what we have to deal with. At this point, I want new manufacturer van.

- Sunrise, FL, USA

problem #106

May 102018

Pacifica

  • 20,000 miles
While idling at a light and pressing pedal to go. My 2017 Chrysler Pacifica failed. Lights started. Flashing in dust cycling through check ABS, check tire pressure, etc... car was in drive and was rolling backwards with breaks and steering not working. This resulted in an accident rolling into the vechical behind us. The nice individual the we crashed into was able to catch the failure on his dash cam. We have brought in the van on other occasions to have it looked at for transmission wanting to launch forward when going from idle. They still can not figure it out and told use no record in service reports with other having any problems. After a 10 second search we found others have had similar problems with same make and model. These. Can be found on consumers reports. With. Out a guarantee the breaks and steering will not go out again I do not want the car back. I. just. Want my money back. The sell this thing as a safe family vehicle, but loosing breaks and steering is not what I want my family in. They still can not figure out way it happens.

- Plainfield, IL, USA

problem #105

Feb 212018

Pacifica

  • 24,000 miles
On 2-1-18 we took our 2017 Pacifica to nearest dealer to get NHTSA recall id number : 18V049 fixed. They did not have a fix for it yet & could not loan us a car when our fix-availability date was not known--maybe early April or even over in the fall. Fca expected us to keep on driving it; but my wife and I both were afraid of it, as ours failed to accelerate when leaving a restaurant & pulling onto a busy street. The accelerator was depressed the 3rd time before it responded; and when it did, it took off really fast and even screeched the tires. We were afraid to drive it! on 2-1-18 we left it with dealer & told them to call us when fixed. In the interim, we rented a Dodge van, closest to Pacifica as they had & returned it on same day, 2-21-18, as the dealer called & said car was ready. I feel like fca was leaving potential accidents on the highways being driven by unsuspecting drivers. I have asked fca to reimburse us for the rental expense, as from my lifelong experience as an auto mechanic I immediately knew our car was dangerous to drive. This recall was not as simple and non-deadly as a recall to fix a drooping headliner on one corner--it involved a potentially even deadly crash that could happen at any moment. I feel that I am not asking too much to ask fca to pay for our rental, which by the way was a lesser car than ours--a Dodge Caravan. We both will soon hit 80 years old : such was the reason for searching for the certified used Pacifica with only ~16000-17000 miles on it. Chrysler's reimbursement dept. Called me today--I've been begging since last of February--and told me they would not help me. What else can I do? please help : we had to put the rental on a credit card, fully expecting fca to do the right thing and repay us. But we now have to be responsible for what I think they should even be happy to pay for.

- Easley, SC, USA

problem #104

May 082018

Pacifica

  • miles
Engine shuts off and prompts to put car into park to restart while driving

- West Point, NY, USA

problem #103

May 082018

Pacifica

  • 15,770 miles
Engine stalled when attempting to accelerate from a complete stop. Lost all control of electrical, and the car would not shift into park or neutral. Windows would not close or open. Navigation screen was still on. No other dash warning lights were illuminated. Attempted to turn the car off and on, but nothing happened. After 5 minutes of attempting to restart the car, it restarted. I was able to drive the car to a safe location and have it towed.

- Longmont, CO, USA

problem #102

May 032018

Pacifica

  • 29,000 miles
Our 2017 Pacifica was repaired in the fall of 2017 under recall #T23 (egr valve function defect). Now, our vehicle is experiencing the stalling problems described in the more recent U01 recall. The Chrysler dealership refuses to apply the U01 fix to our car, stating that the earlier recall fix should have fixed the problem. At this time, the vehicle experiences intermittent stalls at low speed and at idle, and has slammed to an immediate stop if the issue occurs when moving. It is unsafe to drive.

- Wolverine Lake, MI, USA

problem #101

May 032018

Pacifica 6-cyl

  • 28,000 miles
Since 11/2017, have had ongoing issue with sensation of a very hard shift occurring when accelerating especially if I have been driving in heavy traffic for some time. This has been on both highways and on local streets. Sensation is so hard, it feels like vehicle has been rear ended. This has occurred both before and after recall work was done. Have requested evaluation twice at dealer and each time nothing able to be found as cause. The event does not occur all of the time so service techs most likely did not experience it. Starting the week of 4/30, van has started to be slow in acceleration when pulling away from red lights, intersections and merging onto highways. Feel van is becoming increasingly unsafe to drive. Also had check engine light come on and found to be fuel pressure sensor. When first replaced at dealer, fuel pressure sensor worked for a few days and then van would not start and approx. 1/4 tank of gas lost on parking lot surface. Required towing and when checked O-ring had crimped and burst on new sensor.

- Allentown, PA, USA

problem #100

Apr 212018

Pacifica

  • 10,000 miles
The contact owns a 2017 Chrysler Pacifica. While idling, the vehicle shook and lost power. The check engine warning indicator illuminated during the failure. The vehicle was taken to island Chrysler Dodge Jeep Ram (1239 hylan blvd, staten island, NY 10305) where it was diagnosed that it was misfiring. The vehicle was repaired. The manufacturer was notified and a case was opened. The failure mileage was 10,000.

- Staten Island, NY, USA

problem #99

Apr 302018

Pacifica

  • 1,200 miles
Bought new, currently has approx. 1200 miles on it. Van has stalled while driving multiple times while showing error messages including "stop/start unavailable, service stop/start system", the letter a! with an arrow around it. When van stalls the gear knob flashes in "D" or drive mode. Taken to service for first incident week of 4/16, dealership replaced the ECM. Picked up vehicle on 4/18 and stalled again on 4/22 and 4/23 while showing the exact same error messages. Towed to dealer on 4/24 and they kept it until 4/30 with no fix as they said they could not replicate the errors or stalling. Picked up the van on 4/30 and the vehicle stalled again and exhibited the same error codes while not even a quarter mile from leaving the dealership. I pulled over, put the van in park, started the van again and took it back to the dealer and the onsite manager took a picture of the error code a! and it is still in service for the 3rd time. I have pictures and videos to support my issues. This vehicle absolutely stalls while driving. I have notified Chrysler Corp directly and they are monitoring the service done at the dealership.

- Tampa, FL, USA

problem #98

Mar 302018

Pacifica

  • 19,000 miles
Vehicle was recalled due to Pacifica's stalling creating dangerous situations, van was take to dealership and software updated. Our van had been having many transmission issues, mainly hard shifts that shifted so hard it felt like the vehicle was rear ended. After the software update, our family was on an on ramp to the highway and the vehicle suddenly just stalled and stopped. The vehicle finally began moving again after what seemed like a long time but was most likely 5 - 10 seconds. Had a vehicle been following us it would have resulted in an accident without question. The van made it home and has been parked in our garage as we feel it is unsafe to drive. Chrysler has been contacted and is looking into it. We bought a new vehicle and this one because of the many safety features, unfortunately we are left with a vehicle that puts my wife and three kids in danger.

- Lenexa, KS, USA

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