10.0

really awful
Crashes / Fires:
5 / 5
Injuries / Deaths:
1 / 0
Average Mileage:
13,520 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2017 Chrysler Pacifica:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #68

Dec 132017

Pacifica

  • 1,000 miles
On 12/13/17, the car engine shut off and the car stalled while idle at an intersection. The lights were still on, but the car could not be shifted out of great and the breaks locked up. The car was essentially frozen. We called aaa and the mechanic was able to get the car to start. We took it to the dealership but they have not been able to locate the problem.

- Newport Beach, CA, USA

problem #67

Dec 122017

Pacifica

  • 900 miles
Brand new car lost power while on freeway. When restarted would not allow me to move out of "park." Turned engine off for five minutes and turned back on. Was able to move into "drive". 2 days later car also lurched, lost power, jumped into "park"then stalled. Was able to restart but car would not accelerate properly. Took to dealer. Have not heard back.

- Detroit, MI, USA

problem #66

Sep 282017

Pacifica

  • 2,879 miles
The contact owns a 2017 Chrysler Pacifica. While driving approximately 70 mph, the vehicle lost power. The contact managed to drive to a friend's residence and called sahara Chrysler in las vegas, nv (702-479-2121). The contact was advised to proceed to the shop. The vehicle shut down en route and was towed to the dealer. In addition, the oil pressure indicator illuminated. The technician diagnosed and repaired the serpentine belt, the pretensioner belt, and the splash shield. The technician stated that the oil pump pressure became stuck and caused the engine to go into limp mode for safety. The vehicle was repaired, but the failure recurred after approximately 30 miles of driving. The vehicle was pulled over to the side of the road and was shut off. The contact called aaa roadside service and the vehicle was towed to falls Chrysler, Jeep, Dodge in cuyahoga falls, oh (330-923-3041). The dealer diagnosed that oil leaked from the left valve cover to the alternator, serpentine belt, and the cylinder head cover. The vehicle was repaired and was successfully test driven by the technician. The manufacturer was made aware of the failure, provided a case number, and offered a rebate. The contact declined the rebate. The failure mileage was 2,879.

- Copley, OH, USA

problem #65

Jun 012016

Pacifica

  • 11,000 miles
The contact owns a 2017 Chrysler Pacifica. While driving 35 mph, the vehicle stalled without warning and the "shift to park" error message displayed. The contact stated that the vehicle lost power completely, but was able to be restarted by shifting to park. In addition, on several occasions, the vehicle hesitated to accelerate and lurched forward while the accelerator pedal was depressed. Heggs Chrysler in masa, Arizona reprogrammed the computer and replaced the accelerator pedal sensor, but the failure recurred. The dealer stated that the failure could not be duplicated. The manufacturer was made aware of the failure. The failure mileage was approximately 11,000. The VIN was not available.

- Masa, AZ, USA

problem #64

Jul 152017

Pacifica

  • 500 miles
Vehicle shut off while driving down the road. Happened twice since owning the vehicle 7/15/17 & 9/9/17. Vehicle dashboard said "stop and shift to park". we took to dealership and they said they couldn't replicate program.

- Lame Deer, MT, USA

problem #63

Nov 132017

Pacifica

  • 8,000 miles
Vehicle lost motive power while attempting to excelerate from a stop on a city street. Vehicle was restarted but loud clunking noise and violent shaking came from engine compartment. Vehicle was towed and has been at the local dealer since with little communication about a prognosis or permanent fix.

- Claremont, CA, USA

problem #62

Dec 092017

Pacifica

  • 14,000 miles
While coming to a stop at a redlight, going about 5 mph, engine suddenly died. Was braking and vehicle was almost stopped. Engine quit and message on panel said to put in park and restart. Did so and no further incident. Mileage - 14,000. Weather - sunny, temp 55F. Had 5 passengers in van.

- Allen, TX, USA

problem #61

Dec 082017

Pacifica

  • 6,000 miles
The vehicle stalled while stopped at a traffic light at a busy intersection. The start button continued to display "run" and the vehicle was in drive. After shutting the vehicle off, it took multiple attempts at restarting the vehicle for it to resume operating.

- Dublin, CA, USA

problem #60

Dec 082017

Pacifica

  • 11,328 miles
Car shut off during driving and told me to shift into park and then restarted and took off fast for a few feet

- Lakewood Ranch, FL, USA

problem #59

Nov 252017

Pacifica

  • 7,000 miles
Car, with no warning, lost all acceleration while driving approximately 35 mph and flashed several warning lights on dashboard including electronic stability control, forward collision warning, service forward collision warning, and electronic park brake failure. In addition, the shifter knob light blinks and switches to 'P'. at that point, I can only drift the car to a stop. In my case I was able to turn the car off, then restart it and the issue did not occur again for another 4 days. After 4 days, the exact same thing happened, this time while I was stopped at a red light. Took the car in for service and was told they performed a software update on the transmission and the car was fixed. I got about 1 mile from the dealer and the exact same thing happened while driving at approximately 30 miles per hour. Drove car back to the dealer and they have the car now again trying to figure out what is wrong.

- Maplewood, NJ, USA

problem #58

Sep 152017

Pacifica 6-cyl

  • 26,000 miles
The contact owns a 2017 Chrysler Pacifica. On several occasions, while driving, the vehicle stalled without warning. There were no warning indicators illuminated. The vehicle was taken to jim browne Chrysler Jeep Dodge Ram of dade city at (352) 353-0704 (12020 us-301, dade city, fl 33525), but the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 26,000. Consumer stated stalled twice while driving and stalled three times while driving. Updated 8/14/18

- Webster, FL, USA

problem #57

Dec 042017

Pacifica

  • 2,200 miles
I was driving on the highway with congested traffic at around 10mph. Without any prior alert, the engine shut off by itself and the vehicle lost its power. I had to turn the transmission to P from D and restart the vehicle.

- La Canada Flintridge, CA, USA

problem #56

Nov 132017

Pacifica

  • 2,500 miles
Vehicle shuts off at stop lights/signs.this has happened three times while stationary.had to place transmission in park and restart.

- Dallas, GA, USA

problem #55

Nov 182017

Pacifica

  • 6,900 miles
While driving with my family, including three small children, the vehicle shut itself off. No electrical, power steering, power brakes or engine. I was able to get it started again after coming to a stop. Afterwards the screen said that the start/stop system was disabled.

- Conway, AR, USA

problem #54

Oct 172017

Pacifica 6-cyl

  • 7,000 miles
Car has stalled numerous times.....updated 12/11/17

- Deer Park, NY, USA

problem #53

Jan 252017

Pacifica

  • 2,000 miles
My Pacifica has been stalling out when I back out or pull forward at times.. it has also shut off when it was idling several times. The Pacifica has also started up on its own several times with no one in the car.

- Wellsville, OH, USA

problem #52

Jan 252017

Pacifica

  • 2,000 miles
My Pacifica has been stalling out when I back out or pull forward at times. Several times when it had been idling the car shut off. The car has started up on it own several times with no one in the car.

- Wellsville, OH, USA

problem #51

Nov 122017

Pacifica

  • 200 miles
The engine shuts off while driving. Display says engine start/stop unavailable. Engine wont restart until start/stop system is available again. Engine shuts off randomly, even at highway speeds. Did it on the highway, going down city streets at 30mph, and even did it backing out of the driveway.

- Manhattan, KS, USA

problem #50

Oct 282017

Pacifica

  • 1,500 miles
On 2 different occasions our Chrysler Pacifica has "stalled out" while we were driving. Both instances occured while we were on a hill. The first was pulling up into a driveway after the vehicle was stopped and we tried to pull forward. The second happened when we were on the road at a stop sign facing uphill. As we started to try and drive forward from the stop sign, the engine shut off. In both instances, the car had to put in park and restarted. We have only had the vehicle a little over two monthsand there were less then 2,000 miles on the vehicle.

- Allison Park, PA, USA

problem #49

Aug 212017

Pacifica

  • 4,500 miles
I reported this issue to my dealer 8/21/17 and have the email chain saved. The dealer couldn't replicate the issue. While driving 60-70 mph on 5 lane highway, engine shut down. Luckily, I was in the far right hand lane and was able to muscle my vehicle over to the burm (there was no power steering). Message on dash said 'shift to P to park' or something like that. My vehicle was in drive and I couldn't shift it to park. Eventually it began working. I have 6 kids and don't feel safe driving them in the vehicle. Happened a few thousand miles ago; vehicle currently has 10,500 miles. Hasn't happened again, but have to consider the possibility it could. Have also dealt with thumping under the driver side floor, a new pause between park or reverse and shifting to drive, and the vehicle recently got stuck in a gear while driving. I've also had the A/C compressor replaced, ambient temperature gauge replaced, dvd player replaced, and am waiting for the new radio to arrive, among other issues. My vehicle is a lemon in my opinion.

- Trafford, PA, USA

Read the next 20 complaints »