Our 2017 Pacifica was repaired in the fall of 2017 under recall #T23 (egr valve function defect). Now, our vehicle is experiencing the stalling problems described in the more recent U01 recall. The Chrysler dealership refuses to apply the U01 fix to our car, stating that the earlier recall fix should have fixed the problem. At this time, the vehicle experiences intermittent stalls at low speed and at idle, and has slammed to an immediate stop if the issue occurs when moving. It is unsafe to drive.

- Wolverine Lake, MI, USA

Since 11/2017, have had ongoing issue with sensation of a very hard shift occurring when accelerating especially if I have been driving in heavy traffic for some time. This has been on both highways and on local streets. Sensation is so hard, it feels like vehicle has been rear ended. This has occurred both before and after recall work was done. Have requested evaluation twice at dealer and each time nothing able to be found as cause. The event does not occur all of the time so service techs most likely did not experience it. Starting the week of 4/30, van has started to be slow in acceleration when pulling away from red lights, intersections and merging onto highways. Feel van is becoming increasingly unsafe to drive. Also had check engine light come on and found to be fuel pressure sensor. When first replaced at dealer, fuel pressure sensor worked for a few days and then van would not start and approx. 1/4 tank of gas lost on parking lot surface. Required towing and when checked O-ring had crimped and burst on new sensor.

- Allentown, PA, USA

The contact owns a 2017 Chrysler Pacifica. While idling, the vehicle shook and lost power. The check engine warning indicator illuminated during the failure. The vehicle was taken to island Chrysler Dodge Jeep Ram (1239 hylan blvd, staten island, NY 10305) where it was diagnosed that it was misfiring. The vehicle was repaired. The manufacturer was notified and a case was opened. The failure mileage was 10,000.

- Staten Island, NY, USA

Bought new, currently has approx. 1200 miles on it. Van has stalled while driving multiple times while showing error messages including "stop/start unavailable, service stop/start system", the letter a! with an arrow around it. When van stalls the gear knob flashes in "D" or drive mode. Taken to service for first incident week of 4/16, dealership replaced the ECM. Picked up vehicle on 4/18 and stalled again on 4/22 and 4/23 while showing the exact same error messages. Towed to dealer on 4/24 and they kept it until 4/30 with no fix as they said they could not replicate the errors or stalling. Picked up the van on 4/30 and the vehicle stalled again and exhibited the same error codes while not even a quarter mile from leaving the dealership. I pulled over, put the van in park, started the van again and took it back to the dealer and the onsite manager took a picture of the error code a! and it is still in service for the 3rd time. I have pictures and videos to support my issues. This vehicle absolutely stalls while driving. I have notified Chrysler Corp directly and they are monitoring the service done at the dealership.

- Tampa, FL, USA

Vehicle was recalled due to Pacifica's stalling creating dangerous situations, van was take to dealership and software updated. Our van had been having many transmission issues, mainly hard shifts that shifted so hard it felt like the vehicle was rear ended. After the software update, our family was on an on ramp to the highway and the vehicle suddenly just stalled and stopped. The vehicle finally began moving again after what seemed like a long time but was most likely 5 - 10 seconds. Had a vehicle been following us it would have resulted in an accident without question. The van made it home and has been parked in our garage as we feel it is unsafe to drive. Chrysler has been contacted and is looking into it. We bought a new vehicle and this one because of the many safety features, unfortunately we are left with a vehicle that puts my wife and three kids in danger.

- Lenexa, KS, USA

While making a right hand turn into a driveway the vehicle shut off

- Carmel, NY, USA

The contact owns a 2017 Chrysler Pacifica. While driving 30 mph, the vehicle stalled without warning. The contact opened the hood and noticed smoke. The contact stated that the engine had fallen to the ground. The vehicle was towed to cass burch Chrysler Dodge Jeep Ram valdosta (4164 N valdosta rd, valdosta, ga 31602, (229) 242-1540) where it was diagnosed that the engine needed replacement. The dealer stated that the VIN was not included in any recalls. The vehicle was currently at the same dealer for repairs. The contact called the manufacturer and was informed that he would be reimbursed for a new engine since the vehicle had only been driven for a year. The failure mileage was 20,000.

- Haihra, GA, USA

As of today, my new van has been in service 13 of the 15 days I have owned it. Not even 12 hours after bringing my new van home, I noticed some lagging/slight jerk after braking going around 20 mph. The next day, in a neighborhood (thank goodness) after turning right after a stop sign, the check engine light came on with a ding and blinking and I was unable to accelerate. I coasted into my friends driveway to put in park and the van began to shake. This went on a few min and because I was on my way to work, I left the driveway and continued on my way for 10 min. The check engine light came on two more times after that. After four days in service, they finally concluded it was the O2 sensors and replaced all of those. After it was fixed, my husband couldn't even make it home before the check engine light came back on. As of yesterday, computer modules have been updated and the check engine light still comes on and they can't pinpint where the misfire is happening.

- Delaware, OH, USA

Purchased vehicle in August 2017 and have been experiencing problems since then. Grinding noise started to occur around 1000 miles. It would occur intermittently around surface street driving speeds. Sound appeared to come from driver side. Harder grinding noise occurred around 7000 miles intermittently, with it occurring both in cruise control and out of cruise control. Lurching forward when shifting gears also occurred around the 1000 mile mark. Was told this was "normal". but how can it be normal when the vehicle is brand new. Was told the softer grinding noise and louder grinding noise were both normal and result of power steering. However, I wasn't ever steering when the sounds occurred. Lastly, the biggest complaint is that the car stalled twice around 13,000 miles. Both times at the stop-light (thank god) and accelerating. First time the entire electrical component shut off. Placed the car into park and pushed the "start" button again. The second time the car would not accelerated, instead lurched forward as if we were being rear-ended, made a loud clunk noise and just stopped. Both times no accidents occurred thank god. Regardless, the safety of my family should not at this much risk when we purposely bought a brand new vehicle with all safety features.

- Escondido, CA, USA

This van has staled on me 4 separate times now, twice putting me in a very bad area for a head on crash and 1 severe read end crash. I have had the van in the shop multiple times, this last time since 4th of March to current. 1st time I was driving about 30 mph on a main city street, pulled out of side street and the van just stalled. I have no power steering, brakes, nothing, by the time it stopped rolling I was in the oncoming lane of a very busy street. 2nd time I was dead stop at a light, the light changed and they van didnt move, had the pedal to the floor and nothing. 3rd time I was leaving my home, pulled out onto the country road on which we live, started up the hill, lost power again, took me in the oncoming lane, which if a car or truck came around the bend they wouldnt have tiome to stop[, logging truck was roaring up behind me, dont know how he missed me, all the time on his horn. I have talked with Chrysler escalation dept. And they offered to do a buy back.. went to dealership today and what Chrysler offered was 50% now on the buy back and the other 50% when they resale the van? the dealership wont except this offer. Its unethical and unsafe and they want no part of this. Chrysler is aware of the problem with no fix at this time. I am no getting back into that van nor do T I don't want to be their 1st fatality nor do I want to be one of their statics.

- Granite Falls, WA, USA

The engine shuts off while driving causing the vehicle to come to a sudden stop because of loss of power. The vehicle had to be changed to park before it could be started. This issue happened would happen on a full tank of gas and continuously until the fuel level was ran down.

- Salem, VA, USA

Engine shut off while driving at approx. 25mph on a snow covered street in the dark. Lost all power and electrical systems and was stranded in middle of street with traffic all around. Engine restarted after a number of attempts. Vehicle had previously been updated with recall to address this issue in January of 2017 (U01/NHTSA 18V-049). Contacted Chrysler and was told they are aware of the issue and expect another software recall to be ready in April. They requested the vehicle be taken out of service and provided an rental car until update will be made available.

- Washington, MI, USA

The contact owns a 2017 Chrysler Pacifica. While driving approximately 45 mph, the vehicle suddenly accelerated and decelerate before going into limp mode. While in limp mode, the vehicle would not accelerate past 25 mph. The vehicle was towed to midway Dodge (4747 South pulaski rd, Chicago, il 60632) where it was diagnosed that the valve body and transmission harness were faulty and needed to be replaced. The manufacturer was notified of the failure. The contact was informed that the vehicle was included in NHTSA campaign number: 18V049000 (engine, electrical system). The vehicle was not yet repaired. The failure mileage was 35,000.

- Chicago, IL, USA

Vehicle's engine without any warning has shut itself off on multiple occasions. Vehicle was at cruising speed on 3 occasions with speeds at approximately 30-45 miles per hour. Vehicle is currently at the Chrysler dealership and service advisor has advised that nothing can be done until the PCM software is released. Dealer has advised me to return my rental. Totally and 100% unsatisfied with my Chrysler purchase.

- Hollywood, FL, USA

I brought my car into the shop on Friday February 2, because I had experienced on 2 separate occasions a stall. Once when I was turning out of my subdivision, so thankfully at a slow speed, however, the car stalled in the middle of a busy road that I was turning onto. The second time, I was pulling into the gas station, decellerating at about 30mph. I had no idea about this recall, I just knew that I needed to get it fixed, as I have 3 children that ride in my car every day. Once I arrived to the dealer, I was notified that there were 2 recalls for my vehicle, and that they wouldn't be able to fix either of them until April. I have owned the car for less than a year, and am terrified to put my children in this vehicle. Chrysler has informed me there is nothing they can do for me. That they will fix it in 2nd quarter of 2018. This is not ok. 2 saftey recalls and Chrysler is not doing anything about it. I know there must be others out there that are thinking this way as well, and that we can come together to get this taken care of. I will not wait around for my car to crash while I'm driving due to a stall and a recall that is not being fixed for 3-4 months.I am not impressed at all with Chrysler and will make sure they are held accountable.

- Fort Wayne, IN, USA

I purchased my 2017 Chrysler Pacifica touring L on 7/22/2017, everything was going great until mid August. My uconnect radio kept freezing, the engine ticked (stopped itself within a few weeks), the tailgate got stuck half way a few times trying to automatically close. It's just stop midway and I'll have to manually push it shut close. Within later months (beginning around October) my began to jerk back every so often (about twice a week) while driving. It's happened at both high and low speeds so I'm not sure what the problem is. I've took it to the dealership service center multiple times but they don't have a solution or 'fix' for the problem. Since they don't have a solution they won't do anything about it. Recent month (December/January) the jerking is getting worse. It's beginning to jerk almost everyday, sometimes more than three times a day! I've been continuing to pay my lease for a car I'm terrified of driving. I've read so many horror stories of people Pacifica's stalling while on the freeway. I refuse to have my family ride in what suppose to be a safe vehicle. I took the vehicle in for repair last week for the engine stalling and they still don't have a resolution to the fix. The day after I picked up my vehicle, while driving home that night it jerked back while going down a city main street. A few minutes later it gave me this message on the dash (image attached)

- Hazel Park, MI, USA

Brand new... owned less than a month... 750 miles...we live at the top of a very steep hill with a sharp curve at the bottom. I reversed out of my driveway onto the street and shifted the van into drive. I felt the car go into gear and I started rolling down the hill, as it's a steep incline you pick up speed quickly. As the van gained speed down the hill something felt "wrong" and I suddenly realized I wasn't in full control of the vehicle. With the sharp curve quickly approaching I stomped the brake and brought the van to a stop. I put the van in park at the bottom of the hill and tried understand what was going on. I put the van back in drive, felt it go into gear but when I tried to accelerate nothing happened. Put in it reverse, felt it go into gear and it started to go backwards a little herky jerky but when I pressed the accelerator nothing happened. I had to put it back in park, turn it off and then restart it before it I could drive it back up to my house. I took it to the dealership the next morning. Turns out it was the day after the dealer received notice of the recall. I was told my VIN number fell under the recall, my PCM needed new software and they couldn't do anything until Chrysler provided the fix which wasn't expected until April and they couldn't even sell the ones on the lot. Call Chrysler! I have called Chrysler almost everyday for the last 2 weeks and all I get is a "sorry but I can't do anything, waiting to hear from the regional supervisor". I live in atlanta and if that happened on I-285 (5-6 lanes) you would be roadkill! there is absolutely no way in hell you could stop the car, put it in park, stop the engine and then restart safely. At this point it's a $32K rolling death trap that Chrysler won't/can't deal with... 100% unsafe for my wife and 3 kids!

- Stone Mountain, GA, USA

The contact owns a 2017 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 18V049000 (engine and engine cooling, electrical system). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (alfa romeo of huntsville, 6523 university dr nw ste a, huntsville, al 35806) and was referred to the manufacturer. The manufacturer was made aware of the issue and referred the contact to the state's attorney general's office. No further assistance was provided. The contact had not experienced a failure. VIN tool confirms parts not available.

- Warrior, AL, USA

The contact owns a 2017 Chrysler Pacifica. While the vehicle was stopped at a traffic light, the check engine indicator illuminated and the vehicle shut off. After a few minutes, the vehicle was able to be restarted. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing and repairs. The manufacturer was not made aware of the failure. The failure mileage was 300.

- Brooklyn, NY, USA

The contact owns a 2017 Chrysler Pacifica. The contact stated that the vehicle sputtered and stalled every time it was driven. The dealer (walnut creek Chrysler Jeep Dodge Ram, 2404 N main St, walnut creek, ca) stated that the parts were unavailable for the repair. The contact searched the VIN and located NHTSA campaign number: 18V049000 (engine and engine cooling, electrical system). The manufacturer was also contacted and confirmed that parts were unavailable for the recall repair. The failure mileage was 9,000. VIN tool confirms parts not available.

- Oakland, CA, USA