10.0

really awful
Crashes / Fires:
5 / 5
Injuries / Deaths:
1 / 0
Average Mileage:
13,520 miles

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« Read the previous 20 complaints

problem #48

May 252017

Pacifica

  • 900 miles
We have had our van to vance cdjr in miami ok. Several times beginning before it had 1000 miles. The van now has 15000 miles on it and has been taken in with no repair other than a computer update. The vehicle randomly studders on take off and sometimes the throttle pedal is dead. My wife was almost hit pulling out onto hwy 69 when the vehicle just decided it wanted to stay at an idol when stepping on the throttle pedal. This has happened several times but this was by far the closest call. Many times even at road speed the throttle is simply nonreactive. Every time we take it in they say that they are unable to replicate the problem or just tell us it needed a computer update, still with no help.

- Miami, OK, USA

problem #47

Nov 122017

Pacifica

  • 2,100 miles
While stopped at a traffic light, the ess feature of the vehicle typically stops the engine to reduce CO2 emissions and supposedly save on gas. As soon as I release the brakes, the engine re-starts and off I go. However, in this instance, after I let go of the brakes, the vehicle began rolling backwards, which caused me to step on the brakes right away or I would have hit the car behind me. I let go of the brakes again, then the engine restarted as usual. This is very concerning and a potential safety issue.

- Ocoee, FL, USA

problem #46

Nov 082017

Pacifica

  • 300 miles
The first time I drove the vehicle it almost stalled making a left into oncoming traffic. The auto start stop was shut down by me at the next intersection. Then the start stop light came on the warning system display. I have had problems with the auto start stop system from first day of ownership and has been to the dealer 4 times with about 350 miles on it. Another time the vehicle had to be towed to the dealer as it would not start at all and the dash said service shifter. I have asked the dealer to replace the car and they said they will ask Chrysler, as I bought it for my wife and she is afraid to drive it. It is the touring L model. I have had two different loaner Pacificas without auto start stop, with no issues. I requested the regional representative call me about this safety issue on a survey form but no response.

- Oceanside, NY, USA

problem #45

Nov 202017

Pacifica

  • 7,300 miles
With only 7300 miles on the odometer, as of this writing 11-21-17, my Pacifica has failed to start on 4 separate occassions. With each event, all the warning lights on the main and radio dash lit up and flashed on and off. Also, the wiper blades came on and stayed on, not being able to shut off with the designated switch. As well, numerous "warning windows" popped up on the center dash info screen...service electronic stability, park brake unavailable, blind spot alert unavailable service required, service tire pressure system, park sense unavailable, service air bag system, warning bells constantly chiming, entire dash goes completely dark and radio turns off and on by itself. The last attempt to start, 11-20-17, after numerous times in an hours time, the engine did start only to shut down almost immediately. The vehicle has been towed to my local Chrysler dealership twice now and is still there as of this writing. On the first event when towed in, I was told that a service writer also could not attempt to start the vehicle, but when the service tech tried, it did start. I was told to come pick up my vehicle that there were no error codes found and my vehicle was operating normally. I really dread the day when my Pacifica dies while driving, as that apparantly has happened to many dozens of other 2017 Pacificas already, placing the occupants in extreme danger. I just read an article in the New York times with regards to this dangerous issue and I near the point of demanding that Chrysler buy back my vehicle. I do have multiple videos taken on my cell phone but do not have the ability to upload them just yet.

- Hobe Sound, FL, USA

problem #44

Nov 172017

Pacifica

  • 73 miles
My wife and I were returning from a trip to an appointment around 2:30 in the afternoon. We just exited off interstate 395 and were merging into traffic heading East on duke street. The light changed to yellow and required us to stop more aggressively than I typically would. We were traveling in a straight line and had to decelerate from 20 mph to complete stop within a matter of approximately 10 feet. Once our van came to a complete stop the car shut off. I didn't notice any message on the screen, but when I released the brake pedal, the vehicle started again. Afterwards, I thought back to the previous stop and thought I noticed some hesitation in acceleration, but didn't realize it until afterwards. The car was only purchased a month and a half ago and was purchased new. Unfortunately I do not have any photo evidence of the circumstances and the vehicle did not present a check engine light. The dealer we purchased from stated they didn't know what we were talking about, but offered we make an appointment and they would check the vehicle.

- Alexandria, VA, USA

problem #43

Aug 082017

Pacifica

  • 500 miles
Driving in stop-and-go traffic (city side street) the car completely shut off when coming to a stop at a red light. No engine, no electronics, nothing. At first, I thought the car was out of gas. Had to put the car in park and restart the engine while traffic continued around me. At first, I thought this was a one-off problem, but after reading a NY times article, I became concerned. We have also had electrical problems (rear trunk door will sometimes not open, tv's did not function for some time).

- Brooklyn, NY, USA

problem #42

Oct 032017

Pacifica 6-cyl

  • 11,000 miles
Engine shut off without warning while decelerating for a stop sign on a slight uphill grade, a block after turning onto a side street. There was no drama; it just shut off. The instrument cluster displayed a message with instructions to shift to park before pressing the start button. The vehicle was driven approximately 5 miles over the span of 10 minutes beforehand, at both city and highway speeds. The speed before braking for the stop sign was under 20 mph, as it was maybe 100 feet up the block after a turn. After putting the vehicle in park, the engine was able to be restarted and the vehicle driven normally, with no indication that anything had happened....updated 11/14/17 updated 11/16/2017

- Sheboygan, WI, USA

problem #41

Oct 272017

Pacifica

  • 400 miles
My wife was driving home from work and slowing down to approach a red light. As she was slowing, the vehicle experienced total systems failure. The touch screen display became scrambled, steering was unresponsive and the vehicle slowed to a stop. My wife was unable to accelerate, shift gears or turn the vehicle off. Three police officers pushed the van into a nearby parking lot. During this time no one was able to turn the vehicle off or shift gears. Finally, the car essentially rebooted itself and all systems seemed to return to normal. The car was towed to the dealership on 10-27-17, 12 days after purchase with approximately 400 miles. The car has been at the dealership for 6 days now and no problems have been found. They have not been able to recreate the problem and no error codes were found. This means the car has now been in the shop for 1/3 of the time that has passed since we first drove off the lot. This failure is disturbingly similar to numerous other complaints that have been filed. Thank goodness my wife was slowing down when this happened or it could have caused a serious accident and even death. I refuse to allow my wife or children back in this vehicle with something so catastrophic happening after so few miles. I have opened a case with Chrysler and waiting for them to get back to me. I hope a formal investigation is started soon and Chrysler acknowledges the issue to protect the safety of everyone.

- Gahanna, OH, USA

problem #40

Dec 122016

Pacifica 6-cyl

  • 900 miles
My Pacifica slips out of gear anywhere between 15 mph and 20 mph while driving through the city and/or turning. It feels as if it's coming out of gear, idles for 2 seconds or sometimes more, then slams into the next gear causing it to feel as if I were rear ended. Computers have been reset multiple times by the dealership and it starts it again after 2 hours. This has been reoccurring since 2 months after I bought the vehicle.updated 11/08/17 updated 11/13/2017

- Plant City, FL, USA

problem #39

Oct 302017

Pacifica 6-cyl

  • 12,990 miles
Van was in drive, but stopped at an intersection on a city street waiting to turn left. When light changed I attempted to accelerate and engine did not engage. Blue light on gear indicator started flashing. I was able to put car in park then shift into drive again, but there was lag when accelerating. I drove out of intersection and into parking lot. Shut off car then restarted and drove it directly to dealer. Still waiting for problem to be assessed. Check engine light had come on one day prior to this incident...updated 11/08/17 updated 11/13/2017

- Carlsbad, CA, USA

problem #38

Oct 272017

Pacifica 6-cyl

  • 8,543 miles
Minivan was at a stoplight and turned off without warnings. This just happened 30 mins ago. Vehicle asked to be put in park and hit brake to start engine. Engine started parked at nearest parking lot and called dealer. Dealer 2 miles away no codes came up on scan that was done...updated 11/07/17 updated 11/09/2017

- Katy, TX, USA

problem #37

Sep 232017

Pacifica 6-cyl

  • 5,000 miles
My wife was driving the car in stop and go traffic on the highway when it stalled out. She lost all power steering and power braking. She had to stop the car completely and put it in park before being able to restart. The problem kept recurring and she was only able to go a short distance each time. Luckily she was able to nurse the car off the highway and onto a side street to park it. I went back to the car the following week after it was parked and had the same problem only it seemed even worse. I would start the car, it would drive only a few feet and shut down completely. This happened repeatedly (maybe 5 times) until I decided to park it and call Chrysler. Called Chrysler and they said it had to be towed to the nearest dealer. It was picked up about 3 hours later. They called me about 3 days later and told me that the gas tank had been overfilled and it caused something to malfunction. This seems very hard to believe would be the cause of such a catastrophic failure. They said they needed to replace the fuel tank. About 2 weeks later, they had replaced the fuel tank, canister, valve, fuel cover and fuel module. I picked the car up and had no incidents driving home. That said, I am scared to drive this car or put my family in this car - particularly on the highway. I want Chrysler to buy this car back from me. I don?T want to be scared driving it every day...updated 11/07/17 updated 11/13/2017 updated 8/30/18

- Old Saybrook, CT, USA

problem #36

Oct 232017

Pacifica 6-cyl

  • 5,950 miles
While driving, the engine stops and the dashboard and shifter lights start blinking. The message "vehicle must be in park to shift gears" displays on the dashboard. This is incredibly dangerous and has happened 3 times now. Our family was almost struck by oncoming traffic. Updated 11/9/2017

- Mountain View, CA, USA

problem #35

Sep 212017

Pacifica 6-cyl

  • 7,400 miles
Sudden engine failure and power loss while driving. Error messages displayed on dash indicating failure of electronic stability control and transmission, along with check engine light. This issue started intermittently, but became so severe that it would happen multiple times in a short <10 mile trip. To recover, the car must be stopped, turned off, and then restarted....updated 11/03/17. Updated 11/9/2017

- Gilbert, AZ, USA

problem #34

Oct 032017

Pacifica

  • 3,800 miles
My wife was driving on a city highway at a normal rate of speed during rush hour and the vehicle's engine suddenly shut off and the vehicle abruptly slowed. The dash board then showed a message that read "shift to P to start." Thankfully she was able to steer the car to the shoulder without being hit by another driver. As soon as the car came to a full stop she was able to turn the electronic shifter to park and restart the car.

- Chicago, IL, USA

problem #33

Sep 202017

Pacifica 6-cyl

  • 3,500 miles
On 6 different occasions my 2017 Chrysler Pacifica has shut down while driving. The car is in motion and the engine turns off. The screen displays "put car in park and press start button". at this point the car is coasting along the road. You have to attempt to get off the road and put the car in park to restart. The car does restart, but this is highly dangerous. My vehicle is currently at the dealer where I am being told they are unable to duplicate the issue....updated 10/25/17 updated 10/27/2017

- Alsip, IL, USA

problem #32

Oct 012017

Pacifica 6-cyl

  • 13,000 miles
All warning lights started flashing on the dash. Engine automatically cut off in the middle of the road. Started up car again and drove for a mile then engine cut off again in the middle of the road. Turned it on one more time and it would only go about 5 mph with throttle all the way down...updated 10/25/17 updated 10/27/2017

- Las Vegas, NV, USA

problem #31

Aug 282017

Pacifica 6-cyl

  • 5,189 miles
Engine shut down with no warning at 15,197 miles while pulling off the free-way. Had vehicle serviced at dealer and they replaced part number 68277373af with new part number 68303489am and flashed new part. At 16,068 miles engine shut down again while traveling down city street. Returned to dealer and was told no issue was recorded on the vehicle module of the shut down. They kept it several days and still don't have an answer as to why it shut down. So far it has only shut down when I have been on a city street. I'm very concerned as to what will happen if this happens on the highway. The vehicle has to be put in park to restart. Please recall before someone gets seriously injured on the highway..updated 10/25/17 updated 10/27/2017

- St Francis, WI, USA

problem #30

Sep 072017

Pacifica 6-cyl

  • 10,050 miles
2017 Pacifica touring-L engine shutdown completely when driving at about 35-40 mph on a city street when I slowed down from 45 mph. The van is less than a year old and has about 10000 miles on it. Screen displayed message 'shift to park and restart vehicle'. I tried restarting without stopping the car as there were cars behind me and I saw the message "too fast to shift to park" and the power steering was also cut off because it is electronic. I had to park on the shoulder and restart after a complete stop. Contacted my Chrysler dealer and he told me that unless there is a code no diagnosis is possible. I've dropped my car today morning - no updates as yet. Updated 10/25/17 updated 10/27/2017 updated 12/04/17 updated 7/20/18

- Cary, NC, USA

problem #29

Sep 202017

Pacifica 6-cyl

  • 20,000 miles
On multiple occasions over the past 6 months, this vehicle has lost power, causing the driver to have no ability to steer the vehicle, accelerate, or brake until it comes to a complete stop. This has happened under a range of different circumstances - while driving less than 15 mph in a parking lot and also while driving approximately 25 mph. There are numerous reports of others experiencing the same sudden loss of power on online forums (e.g., pacificaforums.com), and some of these occurrences have been registered at higher speeds. Each time we have brought it to a Chrysler service center, mechanics have advised that all diagnostic tests do not reveal any issues and efforts at driving the vehicle to replicate the issue similarly come back negative. All others who claim to have experienced similar problems with their Pacifica have reported similar negative test results, with no remediation proposed. This is an unacceptable risk. We can be contacted at [xxx]. thank you. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)...updated 10/23/17 updated 9/7/18

- Leesburg, VA, USA

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