10.0

really awful
Crashes / Fires:
5 / 5
Injuries / Deaths:
1 / 0
Average Mileage:
12,917 miles

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« Read the previous 20 complaints

problem #82

Nov 272017

Pacifica

  • 5,000 miles
Back in November 2017, my family and I were driving 70mph on the freeway and the car's dashboard light all turned on and started blinking. The car lost power forcing me to quickly pull over and avoided another car from colliding. The service lights turned on. I turned of the ignition and turned it back on. I took the car to the dealership the following day. They ran a diagnostic test but could not pull any codes of the incident. I saw the recall announced a couple of days ago. I contacted Chrysler and was informed that the fix for this recall will not be available until 2nd quarter of 2018. I do not feel safe driving this car, especially with my kids on board. We purchased this car for its safety rating, now we are driving a death trap.

- Berkeley, CA, USA

problem #81

Jan 242018

Pacifica 6-cyl

  • 12,500 miles
I was driving in my residential neighborhood, I had slowed down at a corner to let a child on a bike pass me by. When the child passed me, I put my foot on the gas and the car moved and then stopped - everything shut off, the lights, the engine, everything. I am not sure what happened next- people behind me were honking like crazy and I it took me a few seconds to figure out what to do next. I put the car in park and pushed the start/stop button and car started again. There was an error message on the dashboard (the a with an arrow and exclamation point), I drove straight to the dealership and left the car with them. The consumer stated the uconnect stopped working as well as the airbag.

- Weston, FL, USA

problem #80

Jan 222018

Pacifica

  • 4,476 miles
While waiting at a red light my auto stop/start system automatically activated as usual. However, this time when the light turned green the engine did not automatically start. Instead, the vehicle stalled. The car was in drive and my foot was on the brake pedal. A warning chime alerted me to the problem. Also, a message instructed me to turn the car off and the put it into park and restart it. After turning the car off and then on the car moved.

- Brooklyn, NY, USA

problem #79

Jan 112018

Pacifica

  • miles
The contact owns a 2017 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 18vtbd000 (engine). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called stevens creek Chrysler Jeep Dodge Ram at (408) 248-180 (located at 4100 stevens creek blvd, san jose, ca 95129), normandin Chrysler Jeep Dodge Ram Fiat at (408) 266-9500 (located at 900 capitol expressway automall, san jose, ca 95136), and South county Chrysler Jeep Dodge Ram at (408)-842-8244 (located at 455 automall dr, gilroy, ca 95020). All three dealers confirmed that parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- San Jose, CA, USA

problem #78

Jun 202017

Pacifica

  • miles
I have a Chrysler Pacifica 2017 for 7 months. My display says service shifter. I haven't received a recall for it but fca has recalled 1.1 million vehicles with this problem. I had complain various times of a clocking sound when you change gears and was given the excuse "they all do that". the person working at the dealer is now gone. Help is needed.

- Howard Beach, NY, USA

problem #77

Jan 022018

Pacifica

  • 8,000 miles
For the past year the car jerks forward and stalls while driving. Especially after going from a stop. Sometimes it is so bad, you violently jerk forward. Have broughten to dealer twice for this. Once they did a softward update, that did not help. Second time they said it was normal

- Lake Forest, IL, USA

problem #76

Dec 012017

Pacifica

  • 25,000 miles
Car unexpectedly cut out and engine stalled whilst making a turn on to a busy 4 lane street. Took to the dealership and no issues found. I've redently discovered this happening to other vehicles of the same make, model and and year.

- Sherman Oaks, CA, USA

problem #75

Jan 142018

Pacifica

  • 7,257 miles
Stoped at a traffic light, the engine auto shut off like normal at a light, but when green light came and gas pedal was pressed, an alert popped up on dash saying parking was engaged. Put into park and tried to release parking brake parking brake actually engaged. Could not disengage afterwards, foot brake was held while attempting to disengage parking brake. Tried turning vehicle off and on with no result 1st time. While engine on, tried to reset parking brake again, holding foot brake, no joy. Drive selector would not switch to neutral in order to move vehicle off road. Turned vehicle off and on again, then was able to reset parking brake to off and finally put vehicle in drive.

- Suffolk, VA, USA

problem #74

Sep 272017

Pacifica

  • 200 miles
The contact owns a 2017 Chrysler Pacifica touring. While attempting to accelerate from a stop, the vehicle failed to accelerate. The throttle and service engine warning indicators illuminated. The contact also mentioned that the vehicle would stall in the middle of the roadway with the same indicators illuminated. The contact would have to pull the vehicle over, turn the engine off, and attempt to exit the vehicle due to a message that read "key fob not detected". the contact stated that this was a handicap adaptive vehicle, so she would have to open the ramp door to exit the vehicle in traffic. When the contact re-entered the vehicle, she had to depress the brake pedal to restart the vehicle to operate it correctly. The vehicle was taken to mobility works, the independent mechanic that made the adaptation to the vehicle, but the failure was unable to be diagnosed. The vehicle was not taken to a dealer for diagnostic testing or repairs. The contact visited reedman toll auto world (1700 East Lincoln highway #101, langhorne, pa 19047, (877) 702-7807) and was informed that mobility works would need to diagnose the failure since they performed the adaptive work. The manufacturer was not made aware of the failure. The failure mileage was approximately 200.

- Bensalem Township, PA, USA

problem #73

Jan 052018

Pacifica

  • 9,000 miles
Twice in the last week my Pacifica has stalled at a light. I waited at a red light and when the light turned green, I pressed the accelerator. The engine is on run but dash says shift to park after I press the accelerator. I shift to park then shift to drive and the car won't move. I have to turn the car off and then shift to drive and it will then go.

- Palatine, IL, USA

problem #72

Dec 212017

Pacifica

  • 2,700 miles
I have two occasions where my vehicle stalled. 1. I was driving at 40 mph on the highway and everything went dead, I coasted to a stop on the side and was able to put it in park and restart. The second time I was stopped at a light on a side street, and started to go from a stop to a left turn and the vehicle start to go and suddenly went dead. I put it in park and restarted. No engine lights, nothing to tell me where the problem was. I am taking it in for service.

- Plainfield, IL, USA

problem #71

Aug 012016

Pacifica

  • 8,000 miles
Air conditioning blows cold then hot and stays hot until it is turned off and then back on multiple times in 10-20 mile range. Stalled at a red light. Turned off when backing up in my driveway. Parking break light keeps popping on when turning knob for changing gears.

- Bossier City, LA, USA

problem #70

Jun 222017

Pacifica

  • 32,000 miles
We were driving (in motion) car across tapenzee bridge (highway) and it stopped, (completely, no coasting etc) out of no where, no warning. Car eventually restarted after it was put in park and ignition was activated again. Since incident, car has stalled twice with no warning but has not shut off completely like it did on bridge.

- Silver Spring, MD, USA

problem #69

Dec 212017

Pacifica

  • 28,500 miles
We purchased a Pacifica on 12/21/2017. Not even an hour after leaving the dealership the vehicle stalled, losing all power, and had to be restarted to regain power and driving ability at a stop light. We were not hit, but it is very dangerous to have a vehicle that stalls randomly.

- Fort Worth, TX, USA

problem #68

Dec 132017

Pacifica

  • 1,000 miles
On 12/13/17, the car engine shut off and the car stalled while idle at an intersection. The lights were still on, but the car could not be shifted out of great and the breaks locked up. The car was essentially frozen. We called aaa and the mechanic was able to get the car to start. We took it to the dealership but they have not been able to locate the problem.

- Newport Beach, CA, USA

problem #67

Dec 122017

Pacifica

  • 900 miles
Brand new car lost power while on freeway. When restarted would not allow me to move out of "park." Turned engine off for five minutes and turned back on. Was able to move into "drive". 2 days later car also lurched, lost power, jumped into "park"then stalled. Was able to restart but car would not accelerate properly. Took to dealer. Have not heard back.

- Detroit, MI, USA

problem #66

Sep 282017

Pacifica

  • 2,879 miles
The contact owns a 2017 Chrysler Pacifica. While driving approximately 70 mph, the vehicle lost power. The contact managed to drive to a friend's residence and called sahara Chrysler in las vegas, nv (702-479-2121). The contact was advised to proceed to the shop. The vehicle shut down en route and was towed to the dealer. In addition, the oil pressure indicator illuminated. The technician diagnosed and repaired the serpentine belt, the pretensioner belt, and the splash shield. The technician stated that the oil pump pressure became stuck and caused the engine to go into limp mode for safety. The vehicle was repaired, but the failure recurred after approximately 30 miles of driving. The vehicle was pulled over to the side of the road and was shut off. The contact called aaa roadside service and the vehicle was towed to falls Chrysler, Jeep, Dodge in cuyahoga falls, oh (330-923-3041). The dealer diagnosed that oil leaked from the left valve cover to the alternator, serpentine belt, and the cylinder head cover. The vehicle was repaired and was successfully test driven by the technician. The manufacturer was made aware of the failure, provided a case number, and offered a rebate. The contact declined the rebate. The failure mileage was 2,879.

- Copley, OH, USA

problem #65

Jun 012016

Pacifica

  • 11,000 miles
The contact owns a 2017 Chrysler Pacifica. While driving 35 mph, the vehicle stalled without warning and the "shift to park" error message displayed. The contact stated that the vehicle lost power completely, but was able to be restarted by shifting to park. In addition, on several occasions, the vehicle hesitated to accelerate and lurched forward while the accelerator pedal was depressed. Heggs Chrysler in masa, Arizona reprogrammed the computer and replaced the accelerator pedal sensor, but the failure recurred. The dealer stated that the failure could not be duplicated. The manufacturer was made aware of the failure. The failure mileage was approximately 11,000. The VIN was not available.

- Masa, AZ, USA

problem #64

Jul 152017

Pacifica

  • 500 miles
Vehicle shut off while driving down the road. Happened twice since owning the vehicle 7/15/17 & 9/9/17. Vehicle dashboard said "stop and shift to park". we took to dealership and they said they couldn't replicate program.

- Lame Deer, MT, USA

problem #63

Nov 132017

Pacifica

  • 8,000 miles
Vehicle lost motive power while attempting to excelerate from a stop on a city street. Vehicle was restarted but loud clunking noise and violent shaking came from engine compartment. Vehicle was towed and has been at the local dealer since with little communication about a prognosis or permanent fix.

- Claremont, CA, USA

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